I gave this hotel 4 stars because they responded to my complaint in a timely manner. However, I got little sleep due to the guests in the room next to me, blasted music and screaming all night long. The woman at the desk did come up and ask for them to quiet down but it only made a small difference.
Here’s the positives: staff are friendly and accommodating, room was clean and the price per night is not bad at all as they gave us a suite plus breakfast included though I understand that because of the pandemic, foods are prepacked but guests should have a way to toast their breads or bagels for better taste than heated thru a microwave which makes them soggy. They have mini snack bar with a good selection to fill your cravings.
Negatives: first and most of all, hotel should have informed or specifies in the website that their pool is closed. We’ve been to other hotels in PA with pools open even during pandemic. They have a daily maintenance and clean up crew to make sure the pool area is clean. We are a traveling family with kids who loves swimming in the pool whenever they can. Imagine the disappointment of their faces when the front desk told us that their pool is closed when clearly there was nothing posted in their website. If only I could cancel and move to a different hotel, i would. Second, the duvet cover is super polyester that every time we touch it, it sparks! We were worried it might catch fire while we’re sleeping tossing and turning so pit them on the floor. Every time we touch each other we get shocked. Kids made fun out of it but I have trauma with it. Our sleep was uncomfortable because our blanket is thin and it was cold in the room.
This is a fantastic hotel. The bed was ultra comfortable, the place was immaculately clean, and had one of the best buffet breakfasts I've had in recent memory. One observation: The front desk night staff were professional end very good at their job, but didn't seem too happy. It might not hurt for them to smile a bit or at least pretend like they somewhat enjoy their jobs. It's not a huge turnoff for me, but something that I did notice. Now of course it's possible that they had a bad day or were tired, I understand. I mean working graveyard shift is never easy. But it is the first face that you see when you walk into the hotel.
Do any deals available for 3 star hotels in Bucks County?
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Which 3 star hotels in Bucks County have a swimming pool?