4-Star Hotels in Umea

Bra hotell, älskar temat, historian och personalen, speciellt killen som heter Johan. Stället var i centrum, därmed bekvämt och mysigt var det.  Frukosten var helt okej, allt var jättegott men det saknades bacon och kokta ägg, något som brukar finnas på hotellfrukost.. men annars var det jättebra!!  Om jag åker till Umeå igen kommer jag utan tvekan boka detta hotell!!

Check-in was easy and the room was comfortable for 3 person. Breakfast spread was reasonable and good. Walking distance from the train station. I would like to give compliment to Trip.com customer service staff, Ms Kate for the prompt response when we were facing issues checking into our initial booking @ YMCA. We booked YMCA for a night, and the booking was confirmed. When we reached, we had no access into the building. I didn't receive any instructions on how to access into the building and what needed to be done for the check-in. Contacted customer service from Trip.com and Kate was handling the case. She tried calling YMCA but unable to reach any of their staff. Immediately she cancelled our booking and rebooked a near-by hotel (First Hotel Dragonen) for us. She also gave the hotel receptionist name to ensure we faced no further issues. Thank you very much, Kate!