The Villa

Very clean. Since there is nobody at the reception, you need to retrieve your door key-card from an ATM Machine inside the corridor of the hotel when you enter. No pb. Well done. Very good location in the historical center.

Staid here for a couple of nights while visiting Stavanger. It is located on a good location, on the edge of the city centre with a nearby big public parking that is paid. However, we had plenty of issues with the check-in process and the whole service that is automated and quite frankly bad. First the app for check in never managed to load the key on the phone meaning that we could not get in the hotel since the ring bell did not make anyone show up so we were lucky someone was entering one minute after we came. We had two reservations and the app told us it was the same room but the keys stopped working the next day and no one was picking up the phone on any of their numbers although it says 24 hour service but I guess Sunday was not included. Luckily we managed to find a cleaning lady who managed to resolve it but it still took us at least 90 minutes to figure it out. She was extremely helpful but otherwise bad service all the way. The room itself was fine, clean and big enough with a bathroom that was a bit too small and difficult to use for me. We did get breakfast as well, which was a new service and that worked but quality was so-so. They did answer to our emails, just a bit too late so its not a place I would recommend to anyone but I can not say its very bad, just barely average with potential issues along the way.

Hallways and entrance smells like an old basement. Very moldy smelling. Self service hotel where you check in on a screen on the wall. No one except guest around. Raises questions about security and who to talk to with an issue with the room. Room seems newly renovated and ok.