Guest User
February 16, 2025
I'll try and keep it short. My husband died in Septembet last year, so I decided to spoil myself for Valrntines. I booked a room....then went to book dinner at the restsurant..the menu looked divine! When I got to the prepayment it stated dinner for 2 and the price. I wrote to the hotel explaining that I was on my own ( I didn't want to use the sympathy card, didnt think itwas necessary). They said they would talk to the manager....cane back with " you can have dinner at the Terrace attached is the menu"......from fois gras to pizza or a Spur style menu. When I checked in I asked again and said I don't mind where the meal is served but I want the Valentines dinner. No go....my meal was dreadful....I left the starter and main...nibbled on the cheese platter... I am still so cross.....surely a plan could have been made! I find it grossly discriminatory!! When I tried to book on the 7th there was availability. I went to the restaurant after my dreadful meal and asked for the Manager. Holly, the restaurant manager had no idea....no-one had come to her...she was appalled.... I really will not support somewhere where the management just don't care! The room was okay and the pool area was good...the gardens lovely....but lots of stairs. I booked a Spa treatment and that was great, but sorry, I won't t be back to the hotel and will spread my disgust far and wide.