Hotels Near Adventure place in Stoke-on-Trent

We stayed here for two nights while visiting family for a wedding. The studio room itself was fully equipped with just about everything we needed for the stay and it was spotlessly clean… I mean spotless!!! A couple of things deterred from awarding a full 5 stars. 1: The check in is done remotely and was a little bit disjointed. The photo ID sent after booking was asked for again so had to be emailed again before passcodes we’re released. No on picks up the phone so the entire check in had to be done by SMS - although response were quite quick. 2: There was no parking available on arrival and we’d been driving for almost 6hrs so being tired, a bit stiff and hungry this news was a bit of a blow especially as the listing states there is free parking. We Sent a message to the check in team who basically said if there’s no parking well there’s no parking. We did manage to acquire a space a bit later once someone moved their car. 3: Hanley (the area of SOT where the apartments are located) feels a little bit run down, although there is a shopping centre, cinema, market and restaurants /shops to visit and everyone we encountered over the few days were all very friendly and eager to help. 4: The complimentary tea/coffee etc was not replenished during our stay (yeah we know it’s complimentary but in most places we have stayed in they are still replenished daily). Still worth another visit and would definitely book again with the knowledge of what to expect.

First of all, nothing to do with any of the staff, all lovely and very accommodating. It’s short staffed and that’s where most of the problems lie. We stayed here for 2 nights this week as a family Of 4, 2 adults and 2 kids under 3. The room was nice and clean, but when we got there the pull out bed had no bedding at all, we checked in about 9.30pm, so it wasn’t ideal when wanting to get the girls into their beds. Went to phone reception… the phone was broken. I managed to find the hotels reception number online so I called reception, and Laura from there came to the room with bedding and extra towels and even offered to make the bed for me, I said she didn’t have to but she helped me anyway, and she was amazing with our 2 children. Honestly, one of the best customer service experiences I’ve had in a while. The next morning we headed to breakfast… this was a shambles. First of all it was a struggle to get a table, we got ushered into a strange little conference room filled with dirty tables, we sat at the only clean one. Went to get a high chair for our baby… no high chairs. Went to get food, almost everything had run out, no juices or glasses, mugs for tea and coffee. Managed to get a small Plate of food, no cutlery to eat it with. Honestly Shocking. That evening Laura was on reception again and she came over and made a fuss over our children when she seen us, our baby absolutely loved her, she really is a credit to the hotel. I chatted with her and another girl with glasses who’s name I can’t remember, but she was also amazing with the baby, it makes such a difference when going anywhere and the staff are kind to my children, it always makes me want to return. The second morning for breakfast we got a high chair and again we’re put into the strange little room, again all tables dirty and full of plates, a nice girl called Anna cleaned it for us and apologised about the wait for a table. No mugs again, Anna got one for me, managed to get a small amount of juice with our breakfast, until it ran out again. Over all, it’s a staffing issue, the staff there are all amazing and did what they could when they could do it, but there needs to be more staff, it’s the school summer holidays and it seemed the dining room was running on 2/3 staff members.

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

Great receptionist who was very welcoming and friendly. Good location for access to the A500 and A34 roads as well as a bus stop only a 5 minute walk away. Unfortunately, the hotel itself is very dated and lack on soundproofing between the rooms is a major issue. I could hear the guy in the room below talking and could also hear the room next door opening and closing their toilet seat! I was awoken at 1am with an inconsiderate neighbour with their tv on very loud and coughing loudly. There is a main wing and smaller wing to the side. I stayed on the 1st floor in the main wing but I would recommend you ask for the 1st floor in the small wing to minimise the number of people around you and source of external noise. View from the room was nice however.

The hotel surpassed my expectations. It was clean, well- supplied, good presentation, etc. The first person I met was Olga at the front desk. She was everything you might expect & more. She presents herself with a smile & makes the guest feel welcome. I went downstairs several times to ask her questions and she was always helpful. I'm from Orlando, Florida. I grew up in the largest vacation/customer service culture in the world so I understand quality & professionalism. This young lady has it all. Promote her or at least don't let her get away! Thank you for a very pleasant stay.

This spa consists of an outdoor jacuzzi, an indoor plunge pool & cold shower, a small steam room and sauna. There is another room but we didn’t pay for that experience. It was £50 each for 3 hours. We had lunch whilst there, as a more limited menu is provided. Points knocked off for tepid Jacuzzi and sauna. A few off the guests we engaged with commented on the fact that neither were hot enough, or as hot as expected. The steam room was the hottest place to be and we had been on a cold hike prior and really wanted to be warm. A private area to change would’ve been nice. I appreciate I had the “small plate” dish of gluten free mushrooms on toast (£8) but gluten free bread is the size of a postage stamp and I had to ask for another piece because even for a sandwich you expect 2 pieces of bread not one. They did bring one but it was too late for my toppings as I’d eaten it in 4 seconds. We didn’t think there was an option of a side order of chips on this menu or I would’ve had it. I would say it all looked clean though to end on a positive! Wouldn’t rule out returning. It’s more like a mini spa experience and I did say we could’ve got a guest pass for a gym that wouldn’t been a similar experience.