No.10, Jalan PJS 11/28B, Subang Jaya, Selangor, 47500, MalaysiaView Hotel Details
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Blue Lagoon Hotel @ Bandar Sunway Guest Reviews
4.2/5
Very Good
14 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(14)
Positive reviews(13)
Reviews with photos/video(6)
Clean and tidy(5)
Negative reviews(1)
Muhammad Haikal Bin Roslan
Lagoon View King Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
I had a very good short stay here. The bed was big and room very comfortable.
Air conditioning was strong and the room was good for the price paid. You can choose to top up if you want an earlier check in.
The lounge area outside was very cosy, with vending machines, refillable water and charging stations if you want to chill before leaving the area.
I was served by Kamil upon check in and she was so friendly and helpful. I was able to store my bags first before checking in as I arrived earlier.
There is a QR Code that you can scan to get information and talk to someone if yo u need help. I served by Hoikot upon checking out and he was very helpful with my questions.
Do note that deposit is via cash only, so do prep beforehand.
Recommend anyone who wants an alternative when going to sunway.
Response from Property: Thank you for sharing your detailed experience! We're thrilled to hear that you had a pleasant stay and appreciated our comfortable rooms, strong air conditioning, and cozy lounge area. It's great to know that both Kamil and Hoikot provided you with friendly and helpful service.We appreciate your recommendation and look forward to welcoming you back on your next visit to Sunway!Best regards,Blue Lagoon Hotel
FYK
Lagoon View King Room
Stayed in May 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on May 31, 2024
The room and hotel itself has interesting visuals and aesthetics. It is opposite Sunway Pyramid mall and other amenities such as 24/7 Laundry, 7-Eleven, Zus and more. However, rooms are not soundproof so not for those who cannot sleep with noise. But overall, I would come back again.
Response from Property: Thank you for your feedback! We’re pleased to hear that you enjoyed the interesting visuals and aesthetics of the hotel, as well as its convenient location near Sunway Pyramid Mall and other amenities.We understand that the lack of soundproofing may be a concern for some guests, and we appreciate your feedback on this. We’re glad to know that despite this, you would consider staying with us again.
Guest User
Lagoon View King Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Room 100% clean, location excellent, everything very good , will come again
Response from Property: Thank you for your great feedback! We’re delighted to hear that you found the room 100% clean, the location excellent, and everything to your satisfaction. We look forward to welcoming you back!
Response from Property: Thank you for the enthusiastic feedback! We’re thrilled to hear you had such a positive experience. If you have any specific comments or need assistance, feel free to let us know. We look forward to welcoming you back!
Guest User
Cozy Wave King Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 12, 2024
really cozy and clean environment.
just in front of sunway pyramid hotel
walking distance to sunway pyramid mall
however it's too noisy at night
sound insulation is worse and even the cooking smell floats into the room in sudden since the room I stayed just face to a restaurant.
Response from Property: Thank you for your feedback. We’re glad to hear that you found the environment cozy and clean, and that you appreciated the proximity to Sunway Pyramid Mall.We apologize for the noise and cooking smells you experienced due to the restaurant nearby. Your comments are valuable, and we’ll look into improving the sound insulation and addressing this issue to enhance our guests' comfort.
Anonymous User
Lagoon View King Room
Stayed in Mar 2024
Family
12 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Nice place nice environment
Response from Property: Thank you for your kind words! We’re delighted to hear that you enjoyed the place and the environment.If you have any other comments or need assistance, please let us know. We look forward to your next visit!
Md
Lagoon View King Room
Stayed in Mar 2024
Couples
2 review
4.5/5
Great
Posted on Mar 29, 2024
Staff is very attentive and alert about your situation
Response from Property: Thank you for your positive feedback! We’re glad to hear that you found our staff attentive and alert to your needs.If you have any additional comments or need further assistance, please let us know. We look forward to welcoming you back!
Guest User
Lagoon View King Room
Stayed in Apr 2024
Solo travelers
2 review
1.0/5
Posted on Apr 13, 2024
The room is extremely small, with very simple facilities, poor hygiene, and poor soundproofing. We booked it on Ctrip and it was non-refundable, so we had no choice but to stay for one night. We went out for shopping at 10 a.m. and told the boss that we needed to delay check-out for two hours. He agreed to do it for free. When we went back to check out at 1:30 p.m., the boss charged us a late fee of RM15 per hour, and was very fierce and unfriendly. Later, we booked the Millennium Suites Hotel opposite. The room was more than 40 square meters and the price was about the same as this hotel. I recommend the Millennium Suites Hotel... Don't step into this crappy Blue Hotel again!
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand the issues you mentioned about the room size, facilities, cleanliness, and soundproofing.Regarding the late check-out charge, our policy is to apply a RM15 per hour penalty for late check-out beyond the agreed time. It appears there may have been some misunderstanding about the time and charges. We apologize if this caused any inconvenience.We value your feedback and will use it to improve our services.
Zuming
Coral Family With Window
Stayed in Mar 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 5, 2024
It's a great hotel. I highly recommend it if you go to the sunway lagoon. The price is favorable and the room has sufficient equipment, such as hair dryers, towels, TVs, etc. Residents can also rest in the public facilities outside the room, where free drinking fountains are available.
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation! We are glad to hear that you are satisfied with the hotel's facilities, location and service. We have been committed to providing guests with a comfortable accommodation experience, and we are glad that these efforts have been recognized by you.
anniechan
Cozy Wave King Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The environment here is very good, very clean, the service is also very good, and it is very convenient to be opposite the pyramid mall. There are also many shopping malls downstairs. We will stay here again next time. Great 👍
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We are glad to hear that you are satisfied with the hotel's environment, cleanliness and service.
Guest User
Lagoon View King Room
Stayed in Apr 2024
Booked for others
5 review
3.2/5
Posted on Apr 8, 2024
The bedding quality is very poor. It is on the first floor of the street. It is noisy in the morning and the room is not soundproof.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We are sorry for the issues with bedding quality and noise. We understand the impact of these issues on your stay and will seriously consider your feedback to improve our services.If you have any further suggestions or need help, please feel free to let us know. We hope to hear from you soon
Guest User
Cozy Wave King Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Not bad, clean, close to the mall, quite convenient
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We are glad to hear that you think the hotel is clean and conveniently located near the mall.
wooguanfei
Cozy Wave King Room
Stayed in Jun 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Jul 2, 2024
Clean and satisfactory
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We are happy to hear that you were satisfied with the cleanliness of the hotel. We hope you had a pleasant stay. If you have any additional suggestions or need help, please feel free to let us know.