Guest User
November 11, 2024
We booked a Deluxe Queen Bed room through the Trip.com application, I also contacted the marketing of Wyndam Opi Hotel Palembang to inform them that we would be staying here to celebrate our anniversary and order a co***limentary cake. However, when we arrived at Wyndam Opi Hotel Palembang, it was stated that we got a Twin Bed room that did not match our order in the application. The hotel blamed the Trip application for ordering incorrectly. Even though the email confirmation and application clearly stated that I ordered a Queen Bed. I was worried that if I used a twin bed, even though it was put together, there was still a risk of falling because it could shift. We were also dissatisfied with enjoying the room because the mattress did not match our wishes. Of course we were disappointed because neither the hotel nor the Trip application could provide satisfactory compensation for us as guests and bookers. Apart from this case, the hotel facilities were actually quite good, but unfortunately the cleanliness was lacking because there were still stains on the sofa and bed sheets left from before we arrived.
Original TextTranslation provided by Google