Holiday Inn Express Surabaya Centerpoint

Holiday Inn Express Surabaya Centerpoint Reviews

Holiday Inn Express Surabaya Centerpoint

Jl. Kedung Doro No.54-58, Surabaya, East Java, 60251, IndonesiaView Hotel Details
Holiday Inn Express Surabaya Centerpoint
Holiday Inn Express Surabaya CenterpointHoliday Inn Express Surabaya CenterpointHoliday Inn Express Surabaya Centerpoint
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Holiday Inn Express Surabaya Centerpoint Guest Reviews

4.1/5
Very Good
68 review
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness3.9
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All reviews(68)
Positive reviews(65)
Reviews with photos/video(10)
Awesome stay(16)
Great service(8)
Great location(6)
Amenities were average(5)
Great value for money(5)
Negative reviews(3)
Guest User
Superior Twin Room With Bedspark Or River View
Stayed in May 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on May 16, 2024
The amenities outside the hotel is not good for walking, sightseeing or running errand.
Response from Property: Dear ,Beloved GuestThank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Imanda BagusExecutive Assistant Manager
Guest User
Superior Twin Room With Bedspark Or River View
Stayed in Mar 2024
Solo travelers
24 review
4.0/5
Very Good
Posted on Apr 29, 2024
Enjoyed my stay! Fairly clean and staff was very helpful. Would stay again.
Response from Property: Dear , Beloved GuestWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Imanda BagusExecutive Assistant Manager
Anonymous User
Superior Twin Room With Bedspark Or River View
Stayed in Dec 2023
Family
1 review
2.7/5
Posted on Dec 26, 2023
I booked two twin rooms. In the app it did not state clearly that there were smoking rooms. And the room has cigarette smells. Please check carefully when you make the booking.
windtsui
Superior Twin Room With Bedspark Or River View
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on May 18, 2024
good location, reasonable price, good service
Response from Property: Dear , Mr.WindtsuiWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Imanda BagusExecutive Assistant Manager
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Standard queen Room Smoking
Stayed in Jul 2023
Solo travelers
48 review
3.5/5
Posted on Aug 10, 2023
I won’t say is the best but location is good, room massage provided. Not bad
Response from Property: Hi Guest, Thank you for choosing Holiday Inn Express Surabaya CenterPoint as your choice of stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and self-service laundry provided 24 hours. The reviews and suggestions that you have given us are very meaningful so that the service at the hotel will be even better in the future. Hopefully our hotel can always be your choice in Surabaya. Greetings SMART, Tafif Wijanarko Executive Assistant Manager
Julian Manihuruk
Standard queen Room Smoking
Stayed in May 2023
Business travelers
31 review
5.0/5
Outstanding
Posted on May 26, 2023
Nice stay, like this hotel in strategic area. The room are clean. Brakfast are tasty
Response from Property: Hi Julian Cholse, We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price which includes smart breakfast, free internet access and 24 hours gym. We appreciate you taking the time to share your feedback and we look forward to providing you with a great experience during your future stay with us. Greetings SMART, Tafif Wijanarko Executive Assistant Manager
Ganesa
Standard Queen Room with City View Non smoking
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 13, 2023
Great stay, location is good however the breakfast was a little standard
Response from Property: Hi Guest, We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price which includes smart breakfast, free internet access and 24 hours gym. We appreciate you taking the time to share your feedback and we look forward to providing you with a great experience during your future stay with us. Greetings SMART, Tafif Wijanarko Executive Assistant Manager
Guest User
Superior Twin Room Non smoking
Stayed in Dec 2022
Family
1 review
3.2/5
Posted on Dec 29, 2022
The room is old, dank and gloomy. The carpet is dirty and id not step onto any part of the room bare footed.
Response from Property: Dear Guest, We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Doni Prasetyo Hotel Manager
Guest User
Superior Twin Room
Stayed in May 2022
Solo travelers
74 review
3.7/5
Posted on May 10, 2022
I arrived in the evening, around 10pm. When I arrived at the drop off point, I was approached by an officer who offered to provide valet service because the parking lot was full, I would like to appreciate the officer for his initiative. The check-in process was smooth, the rooms are quite modern but the cleanliness must be improved, there are also stains in the bathroom. Overall, quite satisfying but not memorable at all.
Response from Property: Dear Guest, We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Doni Prasetyo Hotel Manager
Guest User
Standard Queen Room with City View Non smoking
Stayed in Aug 2024
Business travelers
1 review
3.0/5
Posted on Aug 12, 2024
it’s ok
Arthur Benedict
Standard Queen Room with City View
Stayed in Mar 2022
Business travelers
8 review
5.0/5
Outstanding
Posted on May 6, 2022
Best cheapest hotel in surabaya. In front of street food. Good breakfast
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Doni PrasetyoGeneral Manager
Rizaldy Putra
Standard queen Room
Stayed in May 2022
Family
37 review
4.0/5
Very Good
Posted on May 8, 2022
Overall good. The breakfast taste really delicious
Riyan Rektiviyo
Standard queen Room Smoking
Stayed in Apr 2023
Travel with friends
13 review
3.5/5
Posted on May 1, 2023
Lumayan
Response from Property: Dear Riyan Rektiviyo, We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Doni Prasetyo Hotel Manager
Anonymous User
Superior Twin Room Non smoking
Stayed in Dec 2022
Business travelers
15 review
5.0/5
Outstanding
Posted on Dec 15, 2022
Excellent
Guest User
Standard Room, 2 Single Beds, Non Smoking
Stayed in Aug 2024
Travel with friends
51 review
4.0/5
Very Good
Posted on Aug 24, 2024
The hotel is in the city center, about 1.5 kilometers away from SOGO, but the surrounding environment is average, the room is not big, and the facilities are a bit old. The breakfast is mainly Indonesian local dishes, with a wide variety. Overall, it is okay, after all, the price is not expensive.
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