22 View Ave, Surfers Paradise, Queensland, 4217, AustraliaView Hotel Details
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Mantra on View Surfers Paradise Guest Reviews
4.3/5
Very Good
60 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(60)
Positive reviews(55)
Reviews with photos/video(16)
Awesome stay(23)
Loved the view(13)
Great service(13)
Convenient location(10)
Close to beach(7)
Negative reviews(5)
Guest User
City View King Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 7, 2024
Hotel staff counter were really informative
Gave us free wifi
Clean room plenty desk bench space if needed to work ect
Pretty brow at night
Hotel had vegan body products to use
Shower amazing water pressure and heat
had a buffet breakfast was good staff were very attentive
If travelling with kids there’s arcade down stairs
Spas on 4th level good for all
Right down stairs convenient store
Also tram 2 min walk
Beach access fee min walk as well as coffee club around corner and other food easy quick walk
Stay just with partner but Would bring kids back to stay 👍🏼
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Duty Manager
Guest User
City View Twin Room
Stayed in May 2024
Couples
1 review
3.5/5
Posted on Jun 1, 2024
Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.
Response from Property: Dear Guest, thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Duty Manager
Anonymous User
Ocean View Twin Room
Stayed in Jul 2024
Booked for others
38 review
5.0/5
Outstanding
Posted on Jul 15, 2024
good view and lovely environment, will come back here again next time.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Tino.Nguyen
City View King Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Good location; close to all amenities; short walk to the beach
Response from Property: Dear Tino.NguyenThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Duty Manager
Rita Mashiro
City View Twin Room
Stayed in Aug 2023
Couples
18 review
4.2/5
Very Good
Posted on Aug 4, 2023
The view from Mantra on View was simply breathtaking! I loved waking up to the stunning panorama of both the beach and the city, offering the best of both worlds in one frame.
Having a balcony was an absolute delight! It provided the perfect spot to sip morning coffee while taking in the fresh sea breeze and admiring the twinkling lights of the city at night.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
benderya
Ocean View King Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Affordable price, nice ocean view ( can see part of sunrise) recommendable 👍👍
Response from Property: Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Duty Manager
Gayeon
Ocean View King Room
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Good location and very friendly staffs and room looks just like the photos provided on the app. Would recommend to book if you stay in surfers paradise.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Stefanie13
Ocean View Twin Room
Stayed in Nov 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Nice view. Nice location. 5mins walk to beach, 7 mins walk to tram. Convenient.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Guest User
Ocean View King Room
Stayed in Feb 2024
Other
5 review
3.7/5
Posted on Feb 16, 2024
I don’t know why there is no laundry inside the hotel.
Response from Property: Dear Guest, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Duty Manager
Guest User
City View King Room
Stayed in Feb 2023
Couples
1 review
3.7/5
Posted on Feb 28, 2023
The view from the higher floor was great, But the music from the pool bar is so noisy . They are open from Friday to Sunday, from afternoon till night. Unless you enjoy the music all day, otherwise it is better to avoid the room that is facing the pool.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Jay-Jay
City View Twin Room
Stayed in Dec 2022
Solo travelers
29 review
2.7/5
Posted on Dec 27, 2022
Really just a good location.
Next door is a loud day/night club - very annoying.
Staff was unsupportive and there was a cockroach in the room, disgusting!
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Paul26
City View Twin Room
Stayed in Nov 2022
Solo travelers
5 review
4.7/5
Amazing
Posted on Nov 19, 2022
An amazing hotel with great staff and is located in a prime location at surfers paradise. Check in is very smooth. Had a wonderful view of the beach. The only downside would be if you’re not a member of their rewards program there’ll be a cost for wifi which is about $15. But apart from that a great place to stay and relax in Gold Coast.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
AshleighB
City View Twin Room
Stayed in Sep 2022
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 20, 2022
Awesome hotel, great location! Was very pleased with the cleanliness of the rooms and service from staff. Walking distance from the beach, restaurants, clubs etc.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Guest User
Ocean View Twin Room
Stayed in Mar 2023
Travel with friends
1 review
2.7/5
Posted on Mar 15, 2023
I booked one twin bed room with breakfast for 2 days but after booking I got room confirmation without breakfast.Very unreliable service.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager
Anonymous User
City View Twin Room
Stayed in Feb 2023
Family
1 review
4.0/5
Very Good
Posted on Feb 21, 2023
Great location. Short walk from surfers paradise beach and shopping area. Hotel doesn’t provide some bathroom amenities like toothbrush, but available at a cost so take note. Room is spacious, has a nice balcony and view.
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager