Surfers Paradise Luxury Apartments by Holiday Paradise Guest Reviews
4.4/5
Very Good
16 review
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Verified reviews
Location4.5
Amenities4.5
Service4.3
Cleanliness4.3
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C C
Panoramic Two-Bedroom Apartment With Sky Ocean Views 47F
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 12, 2024
It was a wonderfully activity that my whole family thoroughly enjoyed. The place was nice and clean. The view was tremendous. Thanks also for the help for the late check in.
Aisha
Luxury Two-Bedroom Apartment With Ocean Views 27F
Stayed in Apr 2024
Family
1 review
4.0/5
Very Good
Posted on Jul 10, 2024
Enjoyed my stay at Hilton
Was very enjoyable
Hope to return soon and explore another hotel
Location at Hilton was excellent
Close to the beach, food/restaurants and transport
Thanks and hope to see you again surfers paradise
Guest User
Panoramic Three-Bedroom Apartment With Sky Ocean Views 46F
Stayed in Aug 2024
Family
2 review
3.7/5
Posted on Aug 8, 2024
Firstly, location, check-in and facilities were all great. Easy to navigate, great communication and the assistant in the office (physical) was helpful and easy to deal with.
Inside the apartment: couch was broken, coffee machine was broken, there were no dishwasher tablets to wash dishes. There was mould behind all curtains and in the corners of all areas of the apartment. The cleaners had randomly left behind sheets and towels when they left the apartment. There was no plug for the bath (however I requested one and it was brought up that day). Such a mixed review because we paid $1500 for 4 nights, which I think is an average price so I wasn't expecting 5 stars. View, location and service was actually really great. I think the communication was outstanding, actually, but the apartment itself I think has not been managed well in terms of facilities and cleanliness.
Guest User
Luxury Two-Bedroom Apartment With Ocean Views 27F
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Awesome ocean view. Good pool, spa and sauna. Highly recommended!!!
Guest User
Luxury Two-Bedroom Apartment With Sky Ocean Views 32F
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The room is clean and tidy. The location is good. It is convenient for eating and entertainment downstairs
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Guest User
Luxury Two-Bedroom Apartment With Sky River Views 31F
Stayed in May 2024
Travel with friends
3 review
4.5/5
Great
Posted on May 19, 2024
Overall good feeling
Advantages:
1. Very clean, the room infrastructure is relatively complete, and the room is also very new.
2. The room is large, with a large balcony, kitchen, living room, two rooms, and two bathrooms.
3. There are many restaurants downstairs, the hotel is very close to the beach, and there is a tram station nearby, with convenient transportation.
4. You can use all the facilities and equipment of the Hilton Hotel, such as swimming pool, gym, etc.
Disadvantages:
1. There is no 24-hour front desk service, and there are only office staff from 10am to 5pm. It will be difficult to contact them if you have something. For example, I forgot to take a plug cord this time. I contacted them through Ctrip at 3 pm local time, but the front desk did not respond until late the next morning. However, the items had been cleaned, so the whole service was very delayed and inconvenient. (This is the main problem)
2. There is an additional cleaning fee of 158 Australian dollars before check-in, which is not cheap when combined with the hotel fee.
3. Breakfast is not included. Of course, you can also eat nearby. There are many restaurants nearby, which is not a big problem.
4. The quilt provided is a bit thin, so you may need to pay attention to this if you go there in winter. You can ask the customer service if there are any spare ones before booking a hotel.
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Guest User
Luxury Two-Bedroom Apartment With Ocean And River Views 36F
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Remember to contact the hotel housekeeper in advance, or check the email message first, especially if you arrive after 5 p.m. Otherwise, you won't be able to find the key pick-up point at all. I just searched for more than an hour and couldn't figure it out until I couldn't contact Ctrip's housekeeper. This is a serviced apartment in the same building as the Hilton Hotel. Apart from the previous worries, the staying experience is very good.
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Guest User
Luxury Two-Bedroom Apartment With Sky River Views 31F
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The floor is very high, the view is very good, there are shopping malls and restaurants downstairs
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Guest User
Luxury Two-Bedroom Apartment With Ocean And Pool Views
Stayed in Jun 2024
Business travelers
1 review
2.2/5
Posted on Jul 15, 2024
The deposit paid was not released for a long time after check-out! Very bad private rental. I dare not live in this apartment again! Especially for Chinese people, the deposit has not been refunded! Extremely bad private hotel. It is safer and more reliable to book a hotel in the future!
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Guest User
Luxury Two-Bedroom Apartment With Ocean And Pool Views
Stayed in May 2024
Business travelers
8 review
2.0/5
Posted on Aug 3, 2024
The room service is very poor, there is no front desk, the store charges 158 Australian dollars for cleaning fee, and also charges a high deposit. Many facilities are broken and there is a lot of wind noise from the door at night, making it impossible to sleep
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Aobowadegaiyan
Luxury Two-Bedroom Apartment With Sky Ocean Views 30F
Stayed in May 2024
Family
75 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The room is not bad, clean, tidy, the bed is comfortable, very warm, the transportation is convenient, the landlord put the key in the mailbox in advance, and the view from the room is nice.
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Law
Senior Two-Bedroom Apartment With Sky City Views 30F
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Very good, you can stay in a good place.
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Allan
Luxury Two-Bedroom Apartment With Ocean And River Views 36F
Stayed in May 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on May 10, 2024
Super good experience, will stay here again next time.
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Dagemanyou
Luxury Two-Bedroom Apartment With Partial Ocean And Pool Views
Stayed in Aug 2023
Travel with friends
41 review
5.0/5
Outstanding
Posted on Aug 19, 2023
If you contact the hotel staff in advance, check-in will be very convenient.
The apartment is clean and has access to Hilton hotel facilities.
The location is super convenient, walking to various facilities nearby
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Guest User
Panoramic Two-Bedroom Apartment With Sky Ocean Views 47F