Hyatt Regency Suzhou

Hyatt Regency Suzhou Reviews

Hyatt Regency Suzhou

No.88 Huachi Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215028, ChinaView Hotel Details
Hyatt Regency Suzhou
Hyatt Regency SuzhouHyatt Regency SuzhouHyatt Regency Suzhou
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Hyatt Regency Suzhou Guest Reviews

4.7/5
Outstanding
4911 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(4911)
Positive reviews(4795)
Reviews with photos/video(1389)
Delicious breakfast(300)
Friendly front desk staff(270)
Well designed(209)
Close to metro(177)
Secluded lake view(43)
Delicious buffet(28)
Negative reviews(116)
Guest User
Deluxe Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2024
Very convenient to expo center and downtown. Hotel is comfort and clean and great view of suzhou lake. Highly recommend you to choose Hyatt. And I would say that Maria's service is nice and considerate. With her, make my business trip much more convenient. Thank you!
Response from Property: Dear Guest,Thank you for your time to share these gracious feedbacks on Hyatt Regency Suzhou, we truly appreciate your high recognition of our location, cleanliness and service. We look forward to welcoming you back soon.
Guest User
Regency King Room
Stayed in Jul 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jul 25, 2024
just perfect
Response from Property: Dear Guest,Thank you for your time to share these gracious feedbacks on Hyatt Regency Suzhou, your satisfaction is our top priority, and we're grateful for your kind words. We look forward to welcoming you back soon.
Nanjihou
Regency King Room
Stayed in May 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on May 26, 2024
Great service, but I wish the in-room meals could provide more options. Hotel infrastructure is well preserved given its decade long history.
Response from Property: Dear Guest,Thank you for your valuable feedback and for choosing Hyatt Regency Suzhou for your stay. We are delighted to hear that you enjoyed our service. We appreciate your suggestion regarding the in-room meal options, we will take this feedback into consideration and explore the possibility of introducing more options in the future. We look forward to welcoming you back again in the near future.
Jo Lim
Deluxe Queen Room
Stayed in May 2024
Travel with friends
2 review
4.5/5
Great
Posted on May 5, 2024
First time in Suzhou, manager FLY at Hyatt was so exceptionally helpful. Travelling with my 4 and 9 year old, FLY was super accommodating and helped with all my requests small and big, kids had so much fun, I’ll definitely be back again!! 👍
Response from Property: Dear Guest, Thank you for staying at this hotel. We are very happy to bring you memories and thank you for your love of Hyatt Regency Suzhou. Bringing you a home-like experience is our commitment with high quality service. It's our pleasure that can be your first choice for travel. Look forward to your stay again.
Aidan22ID
Regency King Room
Stayed in Jul 2023
Other
9 review
3.7/5
Posted on Jul 13, 2023
Overall, my experience staying at the Suzhou Regency Hyatt was just “ok”. Which is a shame because I chose the Hyatt brand based on it’s standard of high service and quality. We told the hotel ahead of time that it was a special event for us but all that awaited us was a simple “swan” design set on the bed, in which almost every hotel in China does even without asking. In addition, there was a note left by the bed to give a 5 star review because of it. Later the next morning, as we were about to just jump into the 3F pool, we were informed to buy a swimming cap to swim. First off, I don’t mind the swimming cap rule as every hotel is different, but please inform your staff to remind guests before entering the pool area, not after the fact. At the end of the day, for the price we paid, there are many other hotel options around the same area that may give a better experience or service.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your support of the Hyatt and your decision to stay at our hotel. We understand that the special event you mentioned was important to you, and we regret that our efforts to make it memorable did not meet your expectations. Furthermore, thank you for your cooperation about the swimming cap rule, and we understand that it is important for our guests to be informed of such requirements before entering the pool area, and we apologize for the oversight. We will address this issue with our staff to ensure that all guests are properly informed in the future. We appreciate your feedback on the overall experience and service provided. We hope to have the pleasure of welcoming you back to Hyatt Regency Suzhou in the future where we are sure you will have a comfortable stay. Thank you!
Guest User
Regency King Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Thank you to the team for an excellent experience, including Joyce who took great care of all guests!
Response from Property: Dear Guest, Thank you for your time to share this gracious feedback on Hyatt Regency Suzhou. We are thrilled to hear that you had an excellent stay, we strive to provide exceptional service and create memorable experiences for our guests. It brings us immense joy to know that we succeeded in doing so during your stay. We will be sure to pass along your kind words to Joyce and the rest of the team, as it will undoubtedly motivate them to continue delivering outstanding service. We look forward to welcoming you back soon.
Guest User
Suite
Stayed in Sep 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 25, 2023
Very excellent room and service Appreciate Joyce for her great support during my stay
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. We look forward to welcoming you back soon.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Prakash Ranjan
Deluxe Queen Room
Stayed in Aug 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 27, 2024
excellent experience
Response from Property: Dear Guest, Thank you for staying at this hotel. We are very happy to bring you memories and thank you for your love of Hyatt Regency Suzhou . Bringing you an excellent experience is our commitment with high quality service and complete equipment. It's our pleasure that can be your first choice for travel. Look forward to your stay again.
Anonymous User
Regency Suite Twin
Stayed in Jan 2023
Family
22 review
5.0/5
Outstanding
Posted on Jan 26, 2023
Everything was good.
Response from Property: Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Dean Assistant Front Office Manager
Guest User
Regency King Room
Stayed in Jan 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 6, 2023
Located in central Suzhou Industrial Park, close to Times Square. Very short walk to the line 1 metro station and good food in Times Square. Hotel itself was quiet and very clean.
Response from Property: Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Dean Assistant Front Office Manager
Guest User
Regency King Room
Stayed in Dec 2022
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 25, 2022
Great hotel always enjoy staying in Hyatt hotels… Cardine and Vicky at reception were very helpful on my visit… will be back soon..
Response from Property: Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Dean Assistant Front Office Manager
Guest User
Hyatt Scenic Twin Room
Stayed in Jun 2024
Other
2 review
5.0/5
Outstanding
Posted on Jun 9, 2024
superrrr nice
Response from Property: Dear Guest, Thank you for staying at this hotel. We are very happy to bring you memories and thank you for your love of Hyatt Regency Suzhou . It's our pleasure that can be your first choice for travel. Look forward to your stay again.
Juice
Regency King Room
Stayed in Sep 2022
Solo travelers
4 review
4.5/5
Great
Posted on Sep 24, 2022
Second stay was just as good as the first, sadly the gym is still closed due to the pandemic, staff are very nice and attentive. Room is quite adequate.
Response from Property: Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Dean Assistant Front Office Manager
Elghali
Regency Twin Room
Stayed in Sep 2023
Solo travelers
20 review
4.2/5
Very Good
Posted on Sep 24, 2023
Did match expectations
Response from Property: Dear Guest, Thank you for your time to share these gracious feedbacks on Hyatt Regence Suzhou. Bringing you a good experience is our commitment with high quality service and complete equipment. We look forward to welcoming you back soon.
Y1988
Regency King Room
Stayed in Jun 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 15, 2022
FD CARDINE IS VERY NICE