Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou

Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou Reviews

Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou

Donglian Building, No.276 Jianguo North Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou
Atour Hotel Jianguo North Road Wulin Square West Lake HangzhouAtour Hotel Jianguo North Road Wulin Square West Lake HangzhouAtour Hotel Jianguo North Road Wulin Square West Lake Hangzhou
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Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou Guest Reviews

4.8/5
Excellent
4697 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(4697)
Positive reviews(4650)
Reviews with photos/video(411)
Easy to get around(1438)
Convenient location(1011)
Close to metro(859)
Friendly front desk staff(756)
Delicious breakfast(718)
Awesome amenities(453)
Many amenities(322)
Convenient parking(121)
Negative reviews(47)
GGtravel
Superior 2-bed Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 7, 2024
The staffs were very friendly and helpful. On the first night the AC in my room didn’t work quite well, I told the front desk and they took care of it immediately. The room is nice and clean. The location of the hotel is superb, right next to subway station. Very easy to get around Hangzhou. I was really happy with my stay.
Response from Property: Darling! Thank you for your praise of doll, get your affirmation, it is really happy! Doll also wants to tell you that in addition to the free parking and breakfast, we also offer you free access to the gym and the laundry, it is a self-laundry, drying and ironing service. You can experience it according to your needs and time. Dolly is looking forward to seeing you again.
Anonymous User
Guestroom (2 Beds)
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Amazing Place Very Nice And Clean. The Reception Is Very Welcoming. I Always Book Atour When Going To China And It Never Let Me Down. Free Laundry The Most Important Thing For Me.
Response from Property: Dear: Thank you for your careful comments. I am really happy to get your affirmation. The hotel is near the major tourist attractions, the geographical location is superior, the hotel staff look forward to your visit again ~ ~
Anonymous User
Elegant Queen Room
Stayed in Jun 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jul 8, 2024
Atour Hotel provides good value for money and is recommended for a pleasant stay in the city. Will be staying again.
Response from Property: Dear Guest,Thank you for choosing Atour Hotel and for recommending us for a pleasant stay in the city. We are delighted to hear that you found our hotel to offer good value for money. Your positive feedback encourages us to continue providing excellent service and facilities to all our guests.We look forward to welcoming you back on your next visit. Should you have any further comments or preferences, please do not hesitate to let us know. Best regards,Management TeamAtour Hotel
Guest User
Superior Queen Room
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jun 26, 2024
Location is really ideal. There's food places nearby. Unfortunately my room was abit dusty and the wall had pretty bad spill. Also somehow I'm given 2 bottles of shampoo instead of 1 body soap. Anw would still recommend due to its location
Response from Property: Dear Guest,Thank you for choosing Atour Hotel Hangzhou Wulin Square on Jian Guo North Road and sharing your valuable feedback. We are delighted that you found our location ideal and appreciated the nearby dining options. However, we apologize for the inconvenience caused by the cleanliness issues in your room and the oversight with toiletries. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a more comfortable stay experience for our guests.We sincerely appreciate your understanding and recommendation despite these challenges. Your satisfaction is important to us, and we look forward to welcoming you back for an improved experience.
PH
Elegant Queen Room
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Jul 14, 2024
Very convenient, just next to subway exit. Staff are helpful and polite.
Response from Property: Dear Guest,Thank you for choosing our hotel and sharing your valuable experience. We are delighted to hear that you found our location convenient and our staff helpful and polite. Your positive feedback is truly appreciated and serves as encouragement for our team to continue delivering excellent service.We remain committed to enhancing our guest experience and ensuring every stay is comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.
etheng1970
Superior Queen Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Room are clean and comfortable. The staff are helpful and good service and go extra miles in helping us in resolving my 淘宝 issue.
Mellin
Elegant Queen Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 16, 2024
The location is good, having access to 2 metro lines. One of the exit is just right beside the hotel. There is also a local market beside, you can get local breakfast at very affordable prices. I love the memory foam pillow provided and the water dispenser means i dont have to boil everytime i need hot water. Will stay in this hotel again.
Response from Property: Thank you for your affirmation of our breakfast, Duoer was so excited.Duoer also wants to tell you that in addition to the free parking and breakfast, we also offer you free access to the gym and the laundry, it is a self-laundry, drying and ironing service. You can experience it according to your needs and time. Duoer is looking forward to seeing you again.
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Travel with friends
5 review
4.0/5
Very Good
Posted on Jan 1, 2024
A good place beside the metro. Very goid breakfast serves
Response from Property: Dear guests, thank you very much for choosing Atour Hotel Jianguo North Road, Hangzhou , I'm really happy to get your affirmation ,There is a beautiful view of Hangzhou in your eyes, the blue waves of the West Lake, and the eyes of Duoer are only full of joy in your heart. Welcome good friends from all over the world to come to Duoer's house.
Guest User
Family Friendly Room
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Good hotel. Near tourist spot.
Guest User
Suite - City-View
Stayed in Jan 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Jan 10, 2023
This hotel claimed in description that has an English speaking reception desk - not true and Western breakfast - nothing western available. Pity becouse has really nice rooms . I will avoid this chains of hotels in the future..
Response from Property: Thank you for staying in our hotel and giving our rooms favorable comments. Sorry for not being able to serve you in English. We also understand your questions about the breakfast dishes. Our hotel has breads, desserts and other Western-style dishes for breakfast, which may not be seen by you in another dining area. We will offer guidance to you next time. Thank you for your stay!Best wishes!
Youliyewan
Superior Queen Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The subway is right next to the hotel. It's a 30-second walk. There are parking spaces for self-driving. It's very convenient. The breakfast is also great. The breakfast has changed for two days. The audio-visual room looks great with a big screen Hangzhou is beautiful
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Atour Hotel, Jianguo North Road, West Lake Wulin Plaza, Hangzhou. All rooms in the hotel are equipped with [constant temperature direct drinking water dispensers], which eliminates the hygienic and safety troubles caused by boiling kettles, allowing you to truly drink with confidence. water. In order to provide a more comfortable environment, the third floor is also equipped with a [self-service laundry room] so that you don’t have to worry about changing clothes in the hot summer. [Treadmills and rowing machines] allow you to enjoy private fitness fun in the store. The hotel is close to major tourist attractions and has a strategic location. All the hotel staff look forward to your visit again~~
yoyoki83
Superior 2-bed Room
Stayed in Aug 2024
Family
11 review
4.5/5
Great
Posted on Sep 12, 2024
The hotel is right next to Subway B. The transportation is super convenient, and it's easy to go anywhere. There is also a water dispenser and a small refrigerator for free drinks. I came to watch the concert, and the lady at the front desk also gave me mosquito repellent patches and snacks, which was great!
Original TextTranslated by Google
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The hotel has a good location, next to the subway station. It is very convenient to go to various attractions. The transportation is convenient, the environment is clean and sanitary, Qiutong at the front desk has a good service attitude, and the aunt in the laundry room is also very nice.
Original TextTranslated by Google
Response from Property: Smart Duoer friend: Thank you for your praise of Duoer. I am really happy to receive your recognition. I’ll give you a guide on eating, drinking and traveling in Hangzhou. Stay at Atour Hotel on Jianguo North Road, Wulin Square, Hangzhou. Breakfast is until 11:00 on Saturdays and Sundays. You can still have a nutritious breakfast even if you stay in bed. After that, go shopping at [Wulin Square], Hangzhou. The popular specialty dish [Crab Sambao], the top Japanese restaurant [Sushi Akira], and the super-feeling [OUI KITCHEN] are all waiting for you to check in. We went to [West Lake] for dinner and strolled around. [Metro Line 2/Line 5] is right in front of the hotel, which is super convenient! Check out any restaurants and bistros that interest you. Isn’t this Hangzhou guide interesting? Come and play with Duo'er!
Menglijian🌙
Guestroom (2 Beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The location of the hotel is very good, right next to the subway station. It is very convenient to travel. The room is also very clean, with complete toiletries. The service attitude of the front desk lady Qiu Tong is particularly good and very patient. Seeing that we have a child, she upgraded the room for free. I am really grateful
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for choosing Atour Hotel, Jianguo North Road, Wulin Square, Hangzhou. I am really happy to receive your recognition. The hotel is located in the core location of Hangzhou Wulin Square. Downstairs of the hotel is [Double Lines of Metro Lines 2 and 5], allowing you to easily and conveniently view the beauty and prosperity of the center of Hangzhou. The hotel not only has an excellent location, but also has a variety of delicious food. There is a welcome drink [Yado Village Premium Green Tea] that can be enjoyed upon arrival, as well as [Gulu Casserole], [Old Hangzhou Tofu Nao], and [Bone Soup Small Wontons], allowing all kinds of foodies to enjoy Hangzhou without leaving the store. City delicious. I hope you enjoy your stay in the hotel and have fun in Hangzhou!
Moses7
Guestroom (Double Bed)
Stayed in Aug 2024
Family
31 review
4.7/5
Amazing
Posted on Aug 13, 2024
The location of the hotel is very good. There is a subway entrance downstairs. The service is very good. The front desk is enthusiastic. I told them that it was uncomfortable to face the air-conditioning outlet when sleeping, and they actively solved it. The guest room was cleaned very cleanly every day. The only thing is that the room is a little small, unlike the usual area of ​​Jimu. However, it is worth recommending for travel.
Original TextTranslated by Google
Response from Property: To you who are discerning: Thank you for your praise of Duoer. I am really happy to receive your recognition. What you need may be very simple. Maybe it is to have a [Good Night Snack] happily delivered by [Kawaii Robot] when your stomach unintentionally rings at night. Maybe it is to have a good night snack after a dusty journey. Struggling to find a parking space and a car wash shop, because the hotel provides [free parking] and [free car wash] services; or maybe when you are drunk and unable to drive, you find [Subway Lines 2 and 5] downstairs, which is convenient to reach All over Hangzhou. I wish you a happy spring breeze in Hangzhou and a happy visit!