Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center)

Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center) Reviews

Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center)

Building 7, Jinji Lake Commercial Plaza, the intersection of Suzhou Avenue East and Xinghu Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215028, ChinaView Hotel Details
Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center)
Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center)Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center)Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center)
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Crystal Orange Hotel (Suzhou Jinji Lake International Expo Center) Guest Reviews

4.8/5
Excellent
1233 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1233)
Positive reviews(1212)
Reviews with photos/video(239)
Easy to get around(225)
Convenient location(184)
Friendly front desk staff(150)
Close to metro(136)
Classy environment(103)
Delicious breakfast(79)
Perfect for business trips(25)
Good sound insulation(24)
Negative reviews(21)
Igor
Queen Room
Stayed in Oct 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Nov 27, 2023
Not a bad hotel for business trip, the rooms are small but clean. Unfortunately, during my visit the air conditioner only worked for heating and it was very hot in the room, even you open the windows. Breakfast is in the hotel lobby area, the tables are uncomfortable for my opinion and there are usually a lot of people during breakfast. The hotel staff is very helpful and friendly. The main advantage of the hotel is its location, 15 minutes from the International expo center and 20 minutes from the really beautiful Jinji Lake embankment, I highly recommend to visit this lake.
Response from Property: Dear guest, hello! It is our great honor to provide you with a stay. It is our pride to bring you a memory full of surprises and happiness. The hotel is close to Jinji Lake and Suzhou Central Tourist Attractions, and is the best choice for your travel. A delicious fruit and a cup of warm tea bring you a sense of consideration and warmth. We take the initiative to pick up and drop off your luggage and patiently show you the way. We just want to make you feel at home and only want you to have a value-for-money stay. About the room air conditioner, it sends warm air in winter. It is recommended to turn off the air conditioner when the temperature is high. You can also contact the hotel staff for help. Looking forward to meeting you again and wish you a happy life!
Chau Minh Thuy
Superior Queen Room
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on Jun 16, 2024
Good location, clean and spacious room at reasonable price. Will definitely stay here again
Response from Property: 尊敬的賓客，您好！非常榮幸為您提供了一次滿意的入住體驗，能為您帶來一段充滿驚喜與快樂的回憶是我們的驕傲。酒店靠近金雞湖，蘇州中心旅遊景點，是您旅行的不二之選。一份可口的水果、一杯暖心的清茶帶給您一份體貼與温暖，主動為您接送行李，為您耐心指路，就是想帶給您賓至如歸的體驗，衹願讓您擁有物超所值的入住感受。期待與您的再次相遇，祝您生活愉快！
Jittakan
Queen Room
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Very good, this is my 2nd times stay here, first is 4 years aho. They renovate and it look good than before. Pillow and bed is comfortable. Staff help a lot good place for stay.
Response from Property: 尊敬的賓客，您好！謝謝您選擇桔子水晶蘇州金雞湖酒店，也謝謝您對我們的信任和關愛，您的滿意就是我們的追求，我們會做的更好，期待與您的再次相遇！
AH CHYE
Queen Room
Stayed in May 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Clean and comfort room. The staffs are very helpful. Highly recommended.
Response from Property: 尊敬的賓客，您好： 感謝您選擇入住桔子水晶酒店，並對酒店服務的誇讚，我們一定不驕不躁，以此為動力，提供更優質的服務，祝您生活愉快，工作順心！！
Guest User
Queen Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The location is very good and food is not bad. Hotel is clean.
Response from Property: 尊敬的賓客，您好： 感謝您選擇入住桔子水晶酒店，並對酒店全方位的點評誇讚，我們一定不驕不躁，以此為動力，提供更優質的服務，祝您生活愉快，工作順心！
Guest User
Crystal Orange Business King
Stayed in Jan 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 24, 2023
Excellent service, clean and well put together. The staff is quite helpful. The breakfast has a small selection of foods, but everything is quite clean and tastes good.
Response from Property: 尊敬的賓客您好，感謝您對桔子水晶蘇州金雞湖酒店的喜愛和認可，酒店一直努力為賓客打造舒適、温暖、親切的體驗，希望我們能為您的假期增添喜悦和感動。酒店期待您的再次入住！
AN**
Superior Queen Room
Stayed in Oct 2022
Couples
19 review
5.0/5
Outstanding
Posted on Dec 5, 2022
The location is perfect with a subway station right outside the door. We had amazing service, especially from Lauren who was fantastic! The room was clean, spacious and very comfortable. Will definitely be returning.
Response from Property: Dear guests! Thank you for choosing Orange Crystal Suzhou Jinji Lake Hotel, and thank you for your trust and care. Your satisfaction is our pursuit. We will do better and look forward to meeting you again!
Anonymous User
Crystal Orange Business King
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 11, 2024
goood
Response from Property: 尊敬的賓客您好：非常開心與感動看到您的點評！桔子水晶的服務信條是待客如親友，我們會一直把您當成我們的家人，給您提供最優質的服務，最便捷的交通，最貼心的環境是我們的服務宗旨，我們在一直不斷的傾聽每位客人的感受，並一直在不斷持續改進，衹為做更好的桔子水晶，您的滿意就是我們的追求，期待您的再次光臨，祝您生活愉快！
Lisha
Crystal Orange Business King
Stayed in Aug 2022
Couples
4 review
5.0/5
Outstanding
Posted on Nov 7, 2022
Good location , super nice and helpful staff ❤️
Response from Property: Dear guests! Thank you for choosing Orange Crystal Suzhou Jinji Lake Hotel, and thank you for your trust and care. Your satisfaction is our pursuit. We will do better and look forward to meeting you again!
Guest User
Crystal Orange Business King
Stayed in Aug 2022
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 3, 2022
very good
Response from Property: 尊敬的賓客您好，感謝您對桔子水晶蘇州金雞湖酒店的喜愛和認可，酒店一直努力為賓客打造舒適、温暖、親切的體驗，希望我們能為您的假期增添喜悦和感動。酒店期待您的再次入住！
Guest User
Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The service provided by the ladies and brothers at the front desk is very good! ! The transportation is very convenient and it is very close to the subway line 1. The room environment is also very clean and comfortable. I went to the Olympic Sports Center to watch a concert. It was about 20 minutes away and it was very convenient. There are also many places to visit nearby
Original TextTranslated by Google
Response from Property: Dear guests, hello: Thank you for choosing to stay at Orange Crystal Hotel and praising the hotel services. Xiaoju will not be arrogant or impatient, and will take this as motivation to provide better services. We also hope that more service personnel will get your recognition next time. I wish you a happy life and a smooth work!
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The hotel is very clean and tidy, and the breakfast is delicious!!! The service of the lady at the front desk is also very good. It is only two steps away from the subway entrance, and it is very convenient to go to any tourist attraction. I will choose here next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello: Thank you for choosing to stay at Orange Crystal Hotel and praising the hotel services. Xiaoju will not be arrogant or impatient, and will take this as motivation to provide better services. We also hope that more service personnel will get your recognition next time. I wish you a happy life and a smooth work!
kcfa
Queen Room
Stayed in Jul 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Aug 7, 2024
The location is very good, inside the park, near the commercial area, shopping malls, and many food options. The only thing is that the air conditioner in the room is a bit cold, 26 degrees is uncomfortable, and the toilet flushing is a bit problematic, but everything else is ok
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am really sorry that we failed to receive your five-star praise due to our facilities. I am deeply sorry for giving you a bad stay experience. Next time if you have these problems when you stay again, you can call the front desk and our staff will try their best to deal with it for you. Thank you for your suggestion on the bathroom issue. We will also let the engineer repair it so that you can have a better stay experience when you stay again. We are located in Jinji Lake Commercial Plaza next to Exit 1 of Xinghu Street Metro Station, which is convenient for eating and shopping. It is also about 200 meters away from Tianmu Street. I still look forward to your stay again. I wish you a happy life and smooth work!
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The breakfast is delicious. There is a subway at the door, which makes transportation convenient. The soundproofing is good. The service of the lady at the front desk is particularly good. She brought children and gave them slippers and toothbrushes.
Original TextTranslated by Google
Response from Property: [Subway entrance is within easy reach] Your recognition and encouragement are the greatest encouragement and support to Crystal. Crystal hopes that you will come happily and leave satisfied. I wish you a smooth life and sincerely hope that you will come again. Looking forward to seeing you again~
xhyu000
Queen Room
Stayed in Jun 2024
Travel with friends
17 review
4.5/5
Great
Posted on Aug 5, 2024
The room was nice and the service was great! I always approve of Orange Crystal. One very bad experience this time was the parking problem: the hotel is located in a commercial center, and when Baidu navigation was not working, I had to go around twice to find the entrance to the underground garage. I parked in the parking space behind the hotel's dedicated elevator for one night, and found that the paint on my car was corroded by the sewage dripping from the top in two places. This should not be the hotel's responsibility, but it was a painful experience, so I recorded it, mainly to remind future guests not to park in that position again.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we did not receive your full 5-point praise, but we are still very happy that you wrote a review for us with your heart, which is a positive affirmation of our hotel service. There is also a particularly regrettable thing, because our hotel does not have a dedicated parking space. So your car has also caused some damage, which is really an unpleasant episode. Thank you very much for reminding the guests who will stay there later. We are still looking forward to you choosing our home again when you come to Suzhou next time. I wish you a happy life and all the best!