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Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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Positive reviews(22)
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Negative reviews(5)
Ulf
Essential King Room
Stayed in May 2024
Business travelers
1 review
2.0/5
Posted on May 31, 2024
Worst "five star" hotel I stayed in twenty years.
I recently stayed at Kimpton Margot and had a thoroughly unpleasant experience. Frankly I want my money back for the two night stay. Here are the main issues I encountered:
1. Cleanliness:
• The first room had visible stains on the bed.
• The second room had long black hairs on the bed.
2. Noise:
• The first room was extremely loud due to machine noise from above, making it impossible to sleep.
• The second room was quieter, but there was constant noise from outside during the day.
3. Room Amenities:
• The air conditioning in the second room was problematic, making the room ice cold regardless of the set temperature.
4. Breakfast:
• The breakfast selection was extremely limited, with the buffet offering only croissants.
Overall, my stay was very disappointing. I hope management will address these issues to improve the experience for future guests.
Guest User
Premium King Room
Stayed in Nov 2024
Couples
23 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Beautiful hotel, beautiful amenities, helpful staff. Would definitely stay here again!
Joycewee0206
Essential King Room
Stayed in Sep 2023
Couples
9 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Overall our stay in Kimpton is amazing! Good hospitality, cleanliness, good front desk services, quick check in/out. Room is clean and wonderful, have the room ipad for us to choose amenities, room yoga class and etc.
Love the mini bar, shoes and everything in kimpton! Definitely will come. Back again
Veronica Kyaw Sann
Essential Twin Room
Stayed in Jul 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 29, 2023
Twin was very spacious. Travelling for work and was economical to share, including breakfast. Excellent sized room, decent in-room dining options and quality. Beyond expectations for a la carte breakfast, really smooth coffee. Gym was very well equipped, with light refreshments and storage available. Staff helpful, jovial, patient and friendly. Lovely, heritage building close to light rail and either end of Sydney CBD.
Anonymous User
Essential King Room
Stayed in Jan 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 8, 2023
Five Star service I will stay again the facilities are so new
Anonymous User
Essential King Room
Stayed in Oct 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2022
Great location, near Town Hall Station. Good breakfast and facilities. Very clean and stylish hotel.
Leung
Essential King Room
Stayed in May 2022
Couples
20 review
4.2/5
Very Good
Posted on May 12, 2022
Stylish & Comfortable
Great to have a non classical hotel in Sydney CBD! The hotel was celebrating its grand opening during our stay, so very new. Service and setting (specially in Lobby) still need to be fine tuning.
Guest User
Essential King Room
Stayed in Aug 2024
Other
3 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Pet friendly! Very nice! Free dog treats available.
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Andi
Essential King Room
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Very strategic location, friendly service, very helpful staff 👍
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Guest User
Margot Suite
Stayed in Feb 2024
Family
17 review
2.5/5
Posted on Feb 16, 2024
I stayed on the first floor on the first night. The windows were all covered with frosted film and the dim light was extremely uncomfortable. After communication, it was better to move to the 4th floor the next day. The cleaning was not timely and not clean. I had to send 2 bath towels three times, but they still didn't arrive after more than half an hour. There are only Western pastries for breakfast, which I personally find very unpalatable. There are no children's products. I asked for children's products three times, but the ones delivered were all for adults. The only advantage is that the location is in the city center, which is more convenient.
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Guest User
Essential King Room
Stayed in Jul 2023
Business travelers
51 review
4.0/5
Very Good
Posted on Aug 3, 2023
Average hotel nothing special
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Guest User
Essential King Room
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The hotel existed and was not closed (23.09.30).
Except for the small and impractical swimming pool, other services were perfect and the breakfast was great.
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kaiyun jiao
Essential Twin Room
Stayed in Aug 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Aug 16, 2023
The location is very good, it is very convenient to go everywhere, the hotel is clean and quiet! There are also many businesses and restaurants around. It is a hotel worth staying in. I recommend it to friends in need!
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Anonymous User
Essential King Room
Stayed in Aug 2023
Solo travelers
3 review
1.0/5
Posted on Sep 19, 2023
The deposit has not been refunded and I have not responded to emails. I am speechless.
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Guest User
Essential King Room
Stayed in Jan 2023
Business travelers
1 review
1.2/5
Posted on Jan 31, 2023
Except for the more formal breakfast, everything else is rubbish.
There is no bathtub in the bathroom, and the toilet is not heated, so there is no high-end feeling.
Environment: The corridor decoration feels like the style of 2000.
On the first day of check-in, I lost something in the mini bar. I called the front desk, and she said that you can just say it’s not what you eat when you check out. Brother, I lost something. I was speechless during my stay.
Hygiene: If you need to clean up, you need to tell the front desk. It is useless whether you hang a sign or not, so why do you need a sign?
Service: There is no water in the room, and it will not be replaced for you after cleaning. You have to call the front desk to ask for it. What kind of service is it? You can only ask for two bottles a day. If you charge more, even if you didn’t change it for you a few days ago.
In addition, I have stayed for 4 days, and the room rate includes breakfast. On the fifth day, the waiter suddenly asked me to sign a bill for breakfast. It is too unprofessional. Even if you don’t know me after 5 days, you can’t check it. Is breakfast included in my room rate?
There is no scenery outside the window, only the opposite building can be seen while shaking hands with the building.
To sum up, it's okay to experience breakfast, the hotel is very average, that's it.