Donaufelder Str. 232, Donaustadt, Vienna, 1220, AustriaView Hotel Details
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Hotel Donaustadt Kagran - at Metro U1 Guest Reviews
3.8/5
Good
38 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.9
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All reviews(38)
Positive reviews(12)
Reviews with photos/video(4)
Negative reviews(6)
Richard_O
Triple Room
Stayed in Aug 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 2, 2023
The hotel is very clean, my bathrooms were shining. Friendly and efficient staff.It is not in the center, but it is well connected to the metro and you can arrive in the center in about 20 minutes.
Guest User
Triple Room
Stayed in Dec 2023
Solo travelers
1 review
3.7/5
Posted on Dec 18, 2023
War ok
Anonymous User
Standard Double Room
Stayed in Jan 2024
Business travelers
14 review
2.7/5
Posted on Jan 13, 2024
It's a 5-minute walk to the subway. It's a convenient hotel. The front desk doesn't work in the morning and evening. You have to enter from the parking lot after ten o'clock in the evening. What's convenient is that breakfast is provided, and slippers and other items are not provided in the room.
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Guest User
Standard Double Room
Stayed in Nov 2024
Solo travelers
18 review
3.7/5
Posted on Nov 23, 2024
Sanitary conditions are OK
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Guest User
Standard Double Room
Stayed in Jul 2023
Couples
1 review
3.0/5
Posted on Jul 26, 2023
Black mold in the shower stall on the corners and on the shower screen. Rust on a soap holder.
Breakfasts are great! Sausages, cheeses, vegetables, bread and muesli with milk. Well, drinks.
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Guest User
Single Room
Stayed in Jun 2024
Other
5 review
5.0/5
Outstanding
Posted on Jun 25, 2024
good,,,,,,
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Guest User
Stayed in May 2024
Family
3.0/5
Posted on May 18, 2024
This hotel is ok, but carpet need to be exchanged. Shower is okay, everything’s fine. Metro station is nerby. Breakfasts is good. They have everything there. Coffee and tea is available 24/7 which is very nice. The reception is closing very soon…
Guest User
Stayed in Apr 2023
Other
4.0/5
Very Good
Posted on Apr 14, 2023
I stayed for one week. The Hotel was exactly what I expected for a 3 star hotel. The room was clean but modest. The breakfast was typical German style which I enjoyed. The WIFI worked well. The location is excellent being about 200m from the Ubahn station.
Guest User
Stayed in Jul 2022
Couples
4.0/5
Very Good
Posted on Jul 25, 2022
Very friendly staff. Perfect for bike packing. Good value for money. Good breakfast. We asked for a safe place to lock our bicycles and this could promptly by arranged. The magnetic key card didn't always work properly.
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Aug 25, 2024
Avoid regarding the cleanliness and rudeness of the male person at the reception. Old hotel without air conditioning and dirty and malfunctioning fans, stained carpets everywhere and ants in the rooms. Safes in the rooms that I could verify were broken, the combination is not set so it opens only with the key, which unfortunately we lost, that same evening the male person at the reception told us that they only had one key (liar) he should have called the locksmith and did not know how much the intervention cost, the next morning with € 50 (robbery) the lady opened it with the second key, they try to get as much money as possible!!! And then they talk about us Italians!!!! Shame if the safe had been working all this would not have happened. The only positive note is the proximity to the metro.
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Guest User
Stayed in Dec 2023
Other
4.0/5
Very Good
Posted on Dec 22, 2023
I have stayed in this hotel several times and, as always, I am quite satisfied. It is worth asking directly at the hotel for special prices, rather than using booking portals. The hotel is located a little outside the city center on the other side of the Danube, but the "Kagraner Platz" subway station is a few minutes' walk away, which in turn takes you to the city center in about 10 minutes. A large shopping center is just one stop away (Kagran). The staff throughout the hotel are very friendly and helpful. The lady in the breakfast room deserves special recognition. The breakfast, which is usually included in the price of the overnight stay, offers everything your heart desires. The decor of the room is reminiscent of a somewhat more modern coffee house, the mirrors on the walls make the room seem even bigger than it already is. The rooms are not very big, but they are very clean and have good beds. The toilet and washroom are separate from each other. Unfortunately, it is not quite so quiet during the day at the moment because of the new building being built in the immediate vicinity. At night, however, you only sometimes hear the tram driving past.
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Guest User
Stayed in Mar 2023
Other
1.0/5
Posted on Mar 14, 2023
Room 301 was NOT ready for occupancy!!! The room was still as the previous tenant had left it. The beds had not been freshly made, the towels had not been changed, and the rubbish had not been cleared away. Neither reception (according to the information folder in the room, reception should be open until 10 p.m.) nor a hotel hotline was available or reachable. We therefore called security. They contacted the hotel's on-call service and we were promised a replacement room. However, we had to wait over an hour for the security employee. The replacement room was only a two-bed room!!! A suitable room was not available!!! The two double rooms offered were not an option for us because of the children. My husband and I spent the night with our two grandchildren in triple room 201. Daughter and son-in-law moved into the replacement room 202. In the triple room, however, there were only 3 blankets, which was of course extremely uncomfortable and cold. The security staff member was instructed to inform us that we would be refunded the entire amount of the bill!!!!!!!!!!!!!!!!!!!!!!!! Before leaving on Sunday morning, I wanted to discuss the matter with reception. I was informed that they would only be open from 12 noon. No one was available by phone either. However, the room must be vacated by 11 a.m. There is no mailbox for returning keys or for messages. This matter was extremely annoying and unpleasant for us and the children and spoiled our stay in Vienna. It is outrageous that there is no contact person at the hotel for emergencies. Especially since the security staff knew very well that the hotel had an on-call service and how to contact them. The security staff member on site was very friendly and helpful. To date, there has been no refund and not even the hotel manager has been in touch. So cheap but not recommended.
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Guest User
Stayed in Sep 2022
Solo travelers
4.0/5
Very Good
Posted on Sep 21, 2022
The rooms are spacious and clean and have everything you need. A good breakfast buffet awaits you in the morning. The hotel is close to the Kagraner Platz underground station (U1) and you can be in the city in 20 minutes. The staff are always very friendly.
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Guest User
Stayed in Jan 2023
Business travelers
1.0/5
Posted on Jan 4, 2023
The room was only cleaned very superficially, the floor was not only a horrible old carpet, but it had also obviously not been vacuumed and there were hairs in the bed. When I told reception this, he went into the room to check my statement and came back annoyed that although he would give me another room, he did not understand the fuss about a hair and that carpets were just like that. It seemed as if I should be ashamed of finding the room horrible, not the hotel for giving me a horrible room. Unfortunately, the new room was not much better (still toilet paper in the toilet, hair in the bed, towel and sink), but at least the floor was clean. I definitely did not want to disturb the poor receptionist again. The only bright spot was the breakfast.
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Guest User
Stayed in Jun 2024
Couples
1.0/5
Posted on Jun 28, 2024
Moquette sporca, personale scontroso, reception aperta solo poche ore, colazione poco varia e meglio non chiedere nulla al personale altrimenti vi rispondono male (o forse non capiscono l'inglese). Hanno pure provato a chiedere pagamento superiore del parcheggio perché i prezzi indicati da Booking erano vecchi