HolidayInn Express Taiyuan High-Tech Zone Reviews

Response from Property: Dear guest, thank you for your feedback. We apologize for the dust issue that led to your room change. We're glad you found the beds comfortable and the rooms spacious. Regarding the breakfast, we apologize that it didn't meet your expectations. We will take your comments into consideration and work on improving the variety and taste, especially the western choices.We appreciate your input and hope to have the opportunity to serve you again and provide a better experience. IHG Social Listening Team

Response from Property: Dear guest, we apologize for the inconvenience you experienced during your stay at our hotel. We understand that the temperature inside the room and throughout the hotel was not satisfactory, and we are sorry for any discomfort this may have caused. We apologize for the disturbance caused by the noise from the neighboring room and TV.If you experience any noise issues during your stay, please feel free to contact our front desk at any time. We will do our best to assist you based on the availability of rooms and help you change to a quieter room. Your feedback is valuable to us, and we will use it to improve our services and facilities. We hope that you will give us another opportunity to provide you with a better experience in the future. Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. Holiday Inn Express Taiyuan High Tech Zone is conveniently located at No. 12, Keji street, Xiaodian District, the prime location of the central business district of Taiyuan, adjacent to Mixc Shopping Center, Shanxi International Exhibition Center and Taiyuan Coal Trading Center. The hotel has convenient transportation. It is about 7.8 kilometers away from Taiyuan Wusu International Airport, about 4 kilometers away from Taiyuan South Railway Station and about 50 meters away from Nanzhonghuan Station of Metro Line 2. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. Free breakfast and ease of doing laundry make your trip more easy and value for money. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. Holiday Inn Express Taiyuan High Tech Zone is conveniently located at No. 12, Keji street, Xiaodian District, the prime location of the central business district of Taiyuan. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. Free breakfast and ease of doing laundry make your trip more easy and value for money. If the sound between rooms disturb you please feel free to contact with our front desk, we will change a quiet room for you. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 156 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. Thank you for your high recognition of our service. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Hello dear guest, sincerely thank you for your support and trust! The cleanliness and comfort of the room have always been our pursuit. We are committed to providing every guest with a fresh and clean accommodation environment, so that you can have a safe and comfortable resting space during your trip. The hotel rooms are spacious and bright, with a clean and orderly environment. They are equipped with high-speed Wi-Fi connection, coffee and tea, bedside sockets and other convenient room facilities, bringing guests the comfort and convenience of home; comfortable down bedding , soft and hard pillows, and a quiet place to rest, all thoughtful and thoughtful, just to give you a good night's sleep. Our service team always maintains a warm and professional attitude, greets every guest with a smile and sincerity, and strives to add warmth and pleasure to your stay experience. We sincerely invite you to patronize us again and wish you a happy life! Holiday Inn Express Guest Care Team

Response from Property: 親愛的客人，您好！感謝您的入住並與我們分享您的入住體驗！給客人提供優質貼心的服務，整潔舒適的環境，精緻齊全的設施是我們義不容辭的責任，讓您在陌生的城市也能感受到猶如回家般的温暖，隔音方面我們非常抱歉影響您的休息，若您睡眠較淺，或者如果您發現周邊的情況有影響到您的入住，可及時聯繫工作人員，小智將根據房態儘可能為您調整到更安靜的房間。智選早餐沒能達到您的理想要求，小智稍稍覺得有些遺憾，不過我們不氣餒，會及時將您的反饋與餐廳的小夥伴們分享，也會努力調整，爭取您下次到來時會對小智作出更好的評價。誠邀您再次蒞臨！祝您工作順利，事事順心！智選假日賓客關懷團隊

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Taiyuan High-tech Zone! The hotel is located in the hinterland of Taiyuan High-tech Development Zone, in a prime location close to Taiyuan's important transportation lines, South Central Ring Street and Changzhi Road, and within walking distance of South Central Ring Station of Metro Line 2, which runs through the north and south of the city. There are many office buildings around, with complete supporting facilities, rich business formats and convenient transportation, which provides great convenience for your stay, travel and entertainment in Taiyuan. We advocate "careful service" and we are diligently discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time. Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Taiyuan High-tech Zone. We are very sorry for not being able to provide you with a good sleeping environment. We also attach great importance to the sleep of our guests. The hotel has specially made thickened solid wooden doors and soundproof door seals to isolate noise. The effect is not as good as your expectation. Xiaozhi is deeply sorry for this. If you are a light sleeper or feel that the surrounding environment affects your rest and sleep, you can contact the staff in time and Xiaozhi can arrange a quieter room for you according to the room status. We hope that your stay this time has not affected your confidence in Xiaozhi. We will work harder to provide you with a better stay experience. We look forward to your having the opportunity to stay at our hotel again. I wish you a happy trip and a happy family! Holiday Inn Express Guest Care Team

Response from Property: Hello distinguished guests, sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Xiaozhi's happiness is only because of your support and affirmation. Xiaozhi adheres to the concept of humanized service and puts "serving guests attentively" throughout the entire service process, allowing you to feel the comfort, comfort and ease of home during your long journey. The self-service smart breakfast, as a brand feature of Xiaozhijia, is carefully prepared by the chefs. It includes Chinese breakfast, Western dishes, various snacks, and local specialty noodle stalls... various, We also pay attention to the balanced combination of nutrition. Xiaozhi will give you full energy and start again in the best condition. We sincerely look forward to your coming again. I wish you success and success. Holiday Inn Express Guest Care Team

Response from Property: Hello dear guest! Thank you for your visit and valuable comments. We are very sorry that we could not give you a pleasant stay. Xiaozhi sincerely apologizes for the trouble you mentioned about the sound insulation issue. Our guest rooms use hollow double-layer soundproof glass, special thickened solid wood doors, and "seamless" invisible door seals to isolate noise. We are sorry that we were not able to bring you satisfactory sound insulation effects. If room availability permits, you can call the front desk to move you to a comfortable room. Regarding the issue of insufficient breakfast supply, we have reported back to the relevant departments. Due to the large number of guests staying during the peak tourist season, breakfast cannot be replenished and cleaned. We deeply apologize. We will definitely reflect on our shortcomings and strive to improve service quality. We hope you can give us a chance to make amends and welcome you to patronize us again. I wish you a pleasant journey and all the best. Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for visiting Holiday Inn Express Taiyuan High-tech Zone. We sincerely apologize for not giving you a satisfactory experience during your stay. Since our opening, we have been committed to providing every guest with a safe and reliable environment, warm and comfortable rooms, clean and refreshing hygiene, and enthusiastic services, so that you can have a comfortable and pleasant stay in our hotel. If there is anything Xiaozhi did not do well during your stay, you are welcome to communicate with our front desk partner or manager on duty at any time. We will serve you wholeheartedly. We attach great importance to your opinions and feelings, and we will also strengthen the training of employee services. In order to continuously improve the service level, we will also strengthen the inspection of guest room hygiene to provide you with a comfortable and pleasant stay experience. This is our constant purpose. We look forward to having you have the opportunity to stay at our hotel again. You will definitely see our progress and improvement. I wish you a happy trip and a smile! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Taiyuan High-tech Zone. As a mid-range selected service hotel under the InterContinental Hotels Group, Xiaozhijia has an excellent management team and well-trained staff. It is committed to providing every guest with a pleasant living environment, and strives to create a The clean, refreshing and comfortable environment, warm, considerate and efficient service make your stay not only a good place to rest, but more importantly, a real experience of feeling at home. Your praise gives us great encouragement. Xiaozhi will continue to work hard. For you and for every guest who supports Xiaozhi, we will strive to find areas for improvement and strive to present more wonderful and detailed experiences. I wish you a pleasant journey! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, Thank you for staying at Holiday Inn Express Taiyuan High-tech Zone and giving us your feedback. We have always been adhering to the service concept of "home away from home", providing every guest with warm, thoughtful, accurate and efficient professional services, so that you can be treated kindly every moment of your stay, so that you can feel the warmth of home during your distant journey. , we attach great importance to the quality of rest for guests when they check in. The guest room windows are all equipped with hollow double-layer soundproof glass, the doors are made of special thickened solid wood doors, and the curtains also have a good light-blocking effect, creating a quiet and comfortable living environment. If you are a light sleeper or are sensitive to sounds, you can contact us before check-in and we will try our best to arrange a room that suits you. We look forward to seeing you again at any time and wish you a happy life! Holiday Inn Express Guest Care Team