I have stayed in this hotel many times, and have given extremely high and detailed evaluations on the whole platform in terms of front desk accommodation, restaurants, fitness, management, etc. The service was less than satisfactory.
I stayed here several times every year during the three years of the epidemic, and I have a certain feeling for this place and hope that the hotel will also improve, but it is obvious that the hotel does not care much about ”small customers” like us. Not to mention the intimate greetings, the hotel doesn't even know who I am. I don't care about repeat customers who stay repeatedly. Lack of humane management. When we checked in, we arrived at the hotel and there were no rooms available, the male receptionist who wanted to give the front desk a vacancy called when a room was available and we went out to eat. But before I came back, I didn't get a reply to the phone. There were vacancies, but I didn't get a warm and friendly reception immediately. Instead, I waited for a while before checking in after waiting for the staff member and the cleaning aunt to hand over the work. Another 900 yuan was required to swipe the card for processing. I asked what happened to the 502 yuan deducted from Ctrip. He was very impatient and told me to look at Ctrip by myself. It doesn't take much effort to answer patiently! You are playing tricks on me, you are obliged to tell me what the money is, isn't it? All in all the experience was not very good.
When I checked in last time, I reflected that the hotel's gym classes were not allowed to be used by guests. Later, the hotel has improved, and a notice of separate management has been posted at the entrance of the gym. Since the staff in the fitness department must be properly restrained in the hotel, the female staff with Qi Liuhai went to the bathroom with the door open, sitting in a swaying posture, which is very inappropriate. There are lifeguards in the swimming pool and coaches in the gym. Although I didn't take classes, I am very polite and have a top hat. These are good.
The hotel's breakfast feels like a lot of work, but the details are not handled well. For example, the distance between the dining table and the sofa is too far. I am 1.65 meters tall and sitting is very uncomfortable, and guests who are lower than me will feel even more uncomfortable. The hotel's cake table is particularly dishonest. Many things are directly placed on the top with cooked food picked from outside, which makes people feel very unappetizing. The butter is not like the original Anjia butter that has been changed to bulk butter. Added a new coffee machine, made coffee very fast. But the rest of the food wasn't as good as it used to be. There has been some improvement in the aspect of fruits, including pineapples, dragon fruit, and awns, but the presentation is still relatively rough.
The hotel's toothbrushes and room cards have been replaced with environmentally friendly log series, and robot food delivery has also been added. I will choose to stay in the future if I have the opportunity, but I hope that the hotel will strengthen its management and not treat repeat customers coldly.
5.2 After eleven o'clock, the daughter picked up a phone watch and handed it to the front desk. Has the owner been found? Should you tell us? ! Maybe you don't even know who picked it up! I hope you will be more attentive and meticulous in your work, so that the hotel will definitely be able to run well. I am not a management student, so I can feel that there are many loopholes and I am not considerate! rather disappointed...
Outstanding
2323 Reviews