Casa Bella Inn & Suites Extended Stay

Helpful staff, cold air, tile floor is slippery ! Comfortable and spacious room

I was in need for a place to stay and called baymont and they accepted me and my family on spot and I love it here I love Craig and Johnathan they are always there to help me and always ask.us if we need anything and always giving kids cookies and treats if u wants a nice motel come here I promise you it.is the best i.have seen in a while .....you won't regret this decision at all thanks alot Brittany Betanco Zepeda wrote this

I love this place ❤️ i came from an homeless shelter ♥️ now a place i can call home i thank GOD for the people who works here i love them all 5 stars ❤️ cant thank yall enough i thank GOD for this place and im sure there are others as well feel the same way

This was my worst experience in a hotel: no shower curtain, no trash can in the room, and no complimentary breakfast provided as advertised. The maid never cleaned the rooms. I was told they don't since COVID. The appliances were dirty, rusty, and beaten up. Most of the staff had attitudes.

The management of this hotel is extremely rude and unprofessional. We arrived a 1pm and were asked to come back at 3 unless we wanted to pay for early arrival check in. We arrived back at 2:45, to be informed that our reservation was canceled, and any reservations made prior to January 2024 were canceled. Our reservation was made through ******* in Sept of 2023, however, I updated to just one night in Jan 2024, directly through the Motel. The Manager on duty, informed us that we were sent an email cancelation notifying us. I asked to see a copy of this alleged notification, when she proceeded to roll her eyes at me. After a brief back and forth, and refusing to give me her name, she finally printed the communication activity on my reservation. They had updated my email incorrectly, so I never received the communication (this should have sent a kickback to them of invalid email), however, the notification was sent Thursday May 2nd, 24 hours prior to our reservation! We had flown in for a graduation and now we had no where to get ready for the event that evening! The manager on duty offered no resolution or other options. We were left scrambling to find any vacancies in a sold out area due to multiple college graduations. It was a horrible representation of their brand and I would not recommend this hotel to anyone.

All the place nasty, inside and outside the rooms. No soap or toothpaste, nothing in the bathroom, except somebody’s hair all around. No wifi at all, TV with one single channel and remote dead. One of the receptionist must find a job she doesn’t hate. Worst experience ever