Hotel Sunroute Tochigi Reviews

Yes the service ok very kind staff and food is delicious

Dinner was temporarily closed in June, but breakfast had a variety of small portions, which was good for the elderly.

The stay included breakfast. There was a variety of ingredients and it was delicious. The service from the front desk was great, thank you for your help.

The hotel is conveniently located near the city center, but it is a bit old. However, the hygiene and service are quite good, so it can be considered an average hotel.

Good, good, good, good

The hotel has a very old image, but the staff was very nice and welcomed me with a smile. You can't expect a view from the window, but the food in the morning was delicious. When I asked where I could eat nearby, I was introduced to a restaurant in front of me, but please check it properly because it is closed.

I was going to take photos of all the horrible things at this hotel, but there would have been too many. If you have absolutely no other place you can think of to stay in this area, then, yes, there is a bed, a toilet and a shower. But this was not a pleasant or enjoyable experience. We checked in. The front office area was nice and cool. We soon realized that this floor had the best air conditioning. When we got to our room, the air conditioning had not been turned on. Meaning we basically walked into an oven. The air condition was "high/medium/low" -- there was no temperature setting, because... ? Because this is an old hotel and they don't care to update anything. And why should they? People who need to stay in this area will stay here and won't think about their comfort. But I'm not those people. The wallpaper next to the bed was scratched and peeling on part of the wall. The sofa in the room (there really wasn't any room for it, but they scrunched it in anyway) was hard, lumpy and springy. It was like... why is this even here? It was horrid. There were some scratches/scars on the bathroom wall. God knows how long they had been there. The toilet/shower room: If you travel enough in Japan, you will recognize that a lot of the toilets are lower to the floor. This is either because it is judged that the average Japanese person is smaller than their Western counterparts and/or that hotels assume that children cannot sit on the toilet unless it is small and doll-like. If you are a "normal-sized" Westerner (like ( am), you will find the "toilet" experience extremely uncomfortable. There was a breakfast that was included. This can only be called "serviceable." As far as "Western" food, there were several cereals, several fruit juices (not fresh) and some yogurt and mini-croissants and other bread-like substances. There were cheap sausages and undercooked "bacon" (the Japanese do not understand crispy bacon) and some thimble-sized "scrambled eggs." Everything else was Japanese. While the front desk staff was pleasant and helpful, this entire hotel should be razed and rebuilt. I'm sorry, but it is an embarrassment.

The customer service at the counter was excellent, and both men and women were very kind and understanding and helpful with any questions or concerns I had. I give it 5 stars. However, what lowered the rating is the room's facilities. The lack of a humidifier, lack of temperature control for the heater, and the deterioration of the bathroom all lowered the rating. It's a shame that such a great staff has been given such high ratings. I'm sure it will be difficult to fix all the problems at once with prices rising, but I would really appreciate it.

I stayed here on a solo trip. I was able to park my motorcycle in a covered area in front of the entrance. The location is close to the station and there are many options for places to eat, which is helpful. The laundry had three sets of washing machines and dryers, which was nice. The plan included breakfast, so I had to take what was in a small bowl during the COVID-19 pandemic. It's not that I'm dissatisfied, but I think they should add scrambled eggs to the Western-style side dishes. *There was grilled food, but it seemed like most of the dishes were Japanese. Overall, I think it was a pretty good hotel. I would consider staying here again if I'm in the area.

The hotel staff was kind, the room was spacious, and there was a sofa bed, so I was able to relax. ♥ The bed was also spacious and comfortable to sleep in. ♥ There was also a parking lot in front of the hotel, which was helpful. I would like to use it again. ♥ The washing machine has a detergent set, which is convenient. 💕