Hotel Rakuragu Reviews

Response from Property: Thank you for sharing your recent experience at Hotel Rakuragu. We genuinely appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. We sincerely apologize for any inconvenience you may have encountered due to our mistake. Please rest assured that your concerns have been brought to the attention of our management team for immediate action to make sure not happen again. Welcome you back for a more satisfactory stay in the future. :)

Response from Property: Thank you for choosing us and making some suggestions. We are happy to provide you with restaurant reservations, courier delivery and other services.Meanwhile, as the management team of the hotel, we deeply apologize for any inconvenience caused to you. Regarding some of the problems to avoid misunderstandings, I would like to provide the following answers to the question you have raised.1, We apologize about the refrigerator issue and thank you for your patience. 2, Regarding the Airconditioner, we are sorry it affected your experience.However, as a matter of fact, after we have been told the AC seems not work effectively we have changed your room, while our front desk staff also checked the AC for the whole night that it shows operated normally. If you have any questions about how to use it, it is alright to contact the front desk staff at the first time. And also our staff are pleased to provide the manual to how to set it. Thank you for your suggest that we will also consider placing simple English and Japanese versions of air conditioning instructions in guest rooms in the future.3, We apologize for the misunderstanding of the use of the cup. For the sake of the health of subsequent guests, we also suggest that guests please not to use cups for non-drinkable liquids such as cosmetics. That’s why the cleaning staff also cleaned the unknown liquid in the cups neither than just leave the liquid in the cup when clean the room, which to avoid any healthy matters. I hope this won’t happen if our staff have been told that liquid in the cup needs to be keep during the clean up. If you have any special cleaning request, please feel free to ask the front desk, and we will take it more carefully.4, Unfortunately, in order to provide our guests with a quiet environment, our hotel does not offer TVs. You can confirm this in the hotel facilities description when you booked it. 5, According to the laws and regulations of Tokyo, it is mandatory to have 2 safety exits per room to ensure the safety of guests in case of an emergency, which is a basic safety precaution in a city with a high incidence of earthquakes. Therefore, we emphasize that the exits are only to be used in case of emergency, and the exits are designed so that they cannot be opened from the outside, so that guests do not have to worry about privacy and safety at all.And it can be noted that there is also a protective cover on the internal door lock of the escape switch, which means that in exceptional circumstances and accidents, the escape passage inside the bathroom will not be opened by anyone. The escape passage outside the bathroom also does not have direct staircase facilities, and can only be opened by firefighters to allow people to enter. 6, Regarding transportation, the nearest stations to our hotel are [Nihonbashi Station] and [Mitsukoshi-Mae Station]. Of course, if you take a cab, the cost will vary depending on the route and the time of your ride (Tokyo cabs charge extra at night).You can confirm the transportation information in the hotel's facility description or ask us individually.Finally, we would like to apologize once again for any inconvenience caused during this accommodation. We highly value your valuable feedback and appreciate your serious evaluation. Meanwhile, we hope you still have a pleasant trip to Tokyo.

Response from Property: Thank you for your stay at Hotel Rakuragu! We genuinely appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. As we have the 24 hours front desk but at midnight there's only one staff that we sincerely apologize for any inconvenience you may have encountered. We are still continue upgrading our services and rectify any shortcomings and strive for excellence in the future, and welcome you back for a more satisfactory stay again.

Response from Property: Thank you for your stay at Hotel Rakuragu, your feedback provides us with an invaluable opportunity to rectify any shortcomings and strive to provide better service to each and every guest in the future. As we have checked the records during your check-in and confirmed that the hotel's check-out time has been communicated to you on several occasions when checkin and on check out date, and we hope you will understand that delays will result in additional time for the cleaning staff, as well as disruption to the next guest's check-in time, for which we will need to charge a fee. We are honoured that the hotel has delayed timely check-out to provide you with a comfortable rest, but we also want to ensure that every guest enjoys the same service on time. We are sorry that we do not have a free check-out time extension policy at the moment, but if you have a better suggestion, we will listen to it. Also we regret to learn that we did not take the chance to introduce our convenient surroundings and nearest transportation routes. Your feedback serves as a valuable opportunity for us to rectify any shortcomings and strive for excellence in the future.

Response from Property: Appreciate your stay with us in Tokyo! Thank you for providing accurate information to other guests and your positively acknowledging of our front desk staff. We aim to provide a quiet and comfortable environment that can help relax our guests after whole day's traveling. We will further enhance our facilities and services and look forward to welcoming you again :)

Response from Property: Thank you very much for choosing Hotel Rakuragu!Thank you for your review. In order to create a quiet environment and allow guests to immerse themselves in a comfortable atmosphere, we do not choose to place a TV in the guest room.We strive to provide a comfortable environment and atmosphere for every guest who comes to Rakuragu, creating beautiful memories for your trip to Tokyo.Looking forward to meeting you again!