HOTEL & CAFE Island Japan - Hostel Reviews

The stay was good but people were noisy at night and the showers were not very clean

It was a nice setting to stay. I couldn't enjoy the rooftop much as it rained heavily.

The best thing is that the location is good, other feelings are very bad. I wanted to modify some information before checking in, but neither Facebook DM nor send email responded. As a result, it cannot be modified. Configuration experience is extremely poor☹️ First: Because you have to take a card to go to the toilet and take a shower, you have to carry the card with you at all times (as shown in the picture). Like a primary school student, the check-in experience is very poor. Second: Accommodation is on the 2nd floor, and bathing is on the 5th floor. Because there are separate bathing rooms for girls and shared bathing rooms for men and women, you need to take a card, but the allocation method is very bad: put the bathing card in the box on the 1st floor and take it yourself. Completely put it back in place. As a result, many times other people forget to put it back after washing, and the next person takes a shower without it. Third: It is very inconvenient to open the door after taking a shower. To open the door, you need to touch the screen with your entire palm, and then tap the card to open the door. After taking a shower, I have to hold everything in one hand and touch the screen with one hand, and the screen touch is not very sensitive, so I have to hold everything in one hand several times before I can enter the room. 😡😡

The very bad thing about this hotel is that the place where they stayed was not the same as the address given on Ctrip. We had to rely on Google Maps to find the place in a foreign country without knowing the language. But they told us that the place was in another place, which was ridiculous. Moreover, the place was two subway stops away from the address on Ctrip, and we had to walk another 1,000 meters. We had to drive back and forth with our luggage. The hotel’s confirmation email was not sent. We found the place according to the second address, but it turned out to be a purely self-service check-in, with a password door, and the door was locked. I didn’t receive an email and didn’t know the password at all. I thought there was a hotel front desk. We arrived early and put our bags down to walk around. As a result, the door was locked. We ran back and forth with a bunch of luggage. Later, with the help of customer service, we stood in the sun and waited for more than 30 minutes before entering the door. I suggest you consider it!

The boss is very kind, the transportation location is very good, and there are separate toilets and bathrooms available

The man at the front desk who made coffee in the morning had a bad attitude. He didn't understand and spoke loudly. He also said something like ****, ****. He really thought I didn't understand at all. The lady on night shift was very patient and provided good service.

Check-in is available after 3pm. Luggage storage costs 500 yen. The environment is OK. There is a bathroom in the room.

First off, staff were very friendly and helpful. The location was ideal and close to essential tourist subways. Excellent coffee served there. Only two negatives was, checks ins could be anytime of the day or night. Which really left me exhausted the night before leaving japan and on other days. . And a problem I noted in a previous hostel, pillows can't be washed so previous sweat stains evident from previous guests, when you sweat, the smell is released. So sorry as the place was great.

I understand that there are opening hours, but in the description in the app it said that if you arrive late you can call them and someone will come to assist you. I called and no one answered, I had to spend the night very cold, very uncomfortable on the street literally.

Very close to Asakusabashi station! Was very safe and clean. Stayed for a week with my fiancée and a friend (both women) and they felt very safe the entire time. Beds were very comfortable and we felt like we had a decent amount of privacy considering the close quarters. Definitely recommend if you’re on a budget

For being in a hostel, it was a pretty chill accommodation. Kudos to the staff for being awesome! The staff takes care of you and the cafe is phenomenal. Will stay again in the future.

Staff was friendly and approachable. Service was quick and helpful. Definitely recommend!

Living on a bunk bed is quite difficult.