karaksa hotel TOKYO STATION

karaksa hotel TOKYO STATION Reviews

karaksa hotel TOKYO STATION

1 Chome-5-3 Yaesu, Chuo Ward, Tokyo, 103-0028, JapanView Hotel Details
karaksa hotel TOKYO STATION
karaksa hotel TOKYO STATIONkaraksa hotel TOKYO STATIONkaraksa hotel TOKYO STATION
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karaksa hotel TOKYO STATION Guest Reviews

4.6/5
Great
253 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(253)
Positive reviews(247)
Reviews with photos/video(60)
Convenient location(78)
Easy to get around(39)
Awesome amenities(19)
Delicious breakfast(15)
Close to metro(11)
Well designed(10)
Highly recommended(5)
Tasty coffee(4)
Negative reviews(6)
Lady
Family Quadruple
Stayed in Sep 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Excellent location just opposite to the train station. Easy to take any transportation what ever you want to go. We booked a family room with four beds. The room was quite big in Tokyo. The mattress and pillows are super comfortable. That is really surprised me. Staff are friendly and helpful. The house keeping made our room very cleanliness every day. We'll stay again soon !!
Response from Property: Dear guest,We are grad to hear that you enjoyed our excellent location just opposite the train station and found our family room spacious with comfortable mattresses and pillows. Your kind words about our friendly staff and housekeeping services are truly appreciated. We look forward to welcoming you back soon for another pleasant stay!karaksa hotel TOKYO STATIONFront staff
PeaceBeUponUs
Hollywood Twin
Stayed in May 2024
Family
54 review
5.0/5
Outstanding
Posted on May 3, 2024
So near to Tokyo Station ! Free drinks at the lobby. But very very small room, not suitable to those having big suitcases.
Response from Property: Dear Mr./Ms.Kay Basir,Thank you so much for choosing our hotel for your latest trip.We are very pleased that our facility has met our customers' expectations.However, we sincerely apologize for not being able to provide you with comfort regarding the room.We hope we will have the opportunity to welcome you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATIONFront staff
Guest User
Standard Twin With Sofa
Stayed in Mar 2024
Family
20 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Close to everywhere. Room is clean and comfortable. Good for family or couples. Highly recommended for everyone
Response from Property: Dear Valued Guest,Thank you very much for staying at karaksa hotel TOKYO STATION.We are thankful to hear that you have been satisfied with our room's spaciousness.Thank you for recommending our hotel. We will do our best to ensure that they will also enjoy their stay here, by providing better and better service each day.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATION Front staff
Mak
Standard Twin With Extra Bed
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Aug 27, 2024
The location is great, within 5 minutes walk from Tokyo station and Daimaru. The rooms are small with tiny bathroom but I guess that's common for smaller hotels in Tokyo. The coin laundry on the 3rd floor is a big plus. The hotel is clean and neat, the overall services are great. The only complaint I have is the carpets in the elevators which seemed hadn't been washed for a long time, they looked dirty and actually stinky.
JackieM
Connecting Rooms (for 4 People)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Great customer services with helpful advice from the front desk. They offered a full range of amenities and refreshment for guests. Everything was good during our stay there.
Response from Property: Dear Valued Guest,Thank you for your kind review. We are very happy that you had a great time at our hotel.It is very encouraging to hear your comment regarding the staff's service, the amenities, and refreshments.We will continue to strive to satisfy all our customers.We hope to continue having your kind patronage and are waiting for the chance to greet you again as our guest.karaksa hotel TOKYO STATIONFront staff
SöderbergMartin
Standard Twin
Stayed in Jul 2024
Couples
4 review
4.5/5
Great
Posted on Jul 23, 2024
A simple but comfortable hotel within walking distance from Tokyo Stn. Free softdrinks and candy most of the day is offered in the lobby. The staff is friendly and helpful. I have no complaints really.
Response from Property: Dear guest,Thank you for your kind review.We are delighted to hear that you found our hotel comfortable and our staff friendly.It is very encouraging to hear your comment regarding the service.We will continue to strive to satisfy all our customers.We look forward to welcoming you back soon.karaksa hotel TOKYO STATIONFront staff
MooNum
Standard Twin With Sofa
Stayed in Mar 2024
Business travelers
44 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The hotel is very good location near Tokyo and Nihombashi stations.
Response from Property: Dear Mr./Ms. MooNumThank you very much for staying at karaksa hotel TOKYO STATION.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATION Front staff
AL 888
Standard Twin With Sofa
Stayed in Dec 2023
Family
8 review
3.7/5
Posted on Dec 12, 2023
Good location and they even provide free hot and cold drinks such as Coca Cola and coffee at the hotel lobby for hotel guests ! The only not so good thing is the room size is quite small and price is on the high side for such a small room.
Response from Property: Dear Valued GuestThank you so much for choosing our hotel for your latest trip.It is a great pleasure to read your kind words about our hotel location and conplimental drink service.We would like to apologize regarding your room and accommodation fee did not live up to your expectations. Your review will be evaluated while we consider what improvements are needed for our guests' overall satisfaction.karaksa hotel TOKYO STATION Front staff
Guest User
Standard Twin
Stayed in May 2024
Couples
4 review
3.2/5
Posted on Jun 1, 2024
location not far from JR Tokyo Station (5 minutes walk - exit from Yaseo North Exit of JR Station. While work out the JR building, crosse the street then turn left about 100-ft at 2nd traffic light, go into the ally at your right hand you can see the hotel sign). Hotel is just simple as Motel-6 you can have all thing in basic quality. Breakfast is really nothing. Though JY$500 coupon can not eat much in JR Station basement, but might be better choice. Lobby offer free drink fountain. Raining day offer umbrella is helpful. Most rooms face next building wall, in front of your window - so totally have no view at all. But sink, toilet, bath are separated to save space for more convenience.
Response from Property: Dear Valued Guest,Thank you for staying at karaksa hotel TOKYO STATION.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points. We are proud that our hotel location could bring you such great satisfaction.Regarding the breakfast, we would like to apologize that our breakfast selection did not live up to your expectations. We truly appreciate your feedback as it is important for us to strive towards solutions for these concerns.We are pleased to hear that you found our complimentary drink fountain and umbrella service helpful. It is a distinct feature of our hotel that the bath and restroom are separate to achieve better usability and improve guests' comfort. Therefore we are very pleased that you were satisfied.We are very sorry to hear your disappointment with the view from your room. Please kindly understand that our hotel is in an area with a lot of tall buildings, so it is difficult for us to arrange a room with a view.We hope to welcome you back in the future. karaksa hotel TOKYO STATIONFront staff
EC
Standard Twin
Stayed in Nov 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Everything was excellent!!! Location was so convenient and easy to find, staff was so helpful and friendly, free skincare & drinks pantry, very clean rooms and pretty spacious for a Tokyo hotel!! Really loved my stay here. Image is of the street in front of the hotel at night. Really peaceful and cozy
Response from Property: Dear Valued GuestThank you so much for choosing our hotel for your latest trip.It is always a pleasure to know that you had a very enjoyable stay.We would like to thank you for your compliments regarding our location, spacious room with facilities, and our staff. Your comments are very encouraging for us and we will continue to aim for better service in the future.We are looking forward to greeting you again soon at karaksa hotel TOKYO STATON.karaksa hotel TOKYO STATION Front staff
Guest User
Accessible Room
Stayed in Nov 2023
Couples
9 review
5.0/5
Outstanding
Posted on Dec 3, 2023
The bathroom is a bit small but overall both the room and staff are very nice.
Response from Property: Dear Valued GuestThank you so much for choosing our hotel for your latest trip.It is always a pleasure to know that you had a very enjoyable stay.Thank you for your praise regarding our staff.We are very sorry to hear that you were not satisfied with the bathroom.Our hotel has only functional shower booths without bathtubs.We will make every effort to satisfy you the next time you stay with us.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATION Front staff
Gina T
Standard Twin
Stayed in Mar 2024
Family
5 review
3.5/5
Posted on Mar 29, 2024
We got this room for 2A1C, husband called to ask for extra set of toothbrush as there were only 2. Their amenities cart did not provide for toothbrush/toothpaste, but he was told to take it himself downstairs at the lobby. Amenities cart included hair tie, shower cap, hair brush, soap but not toothpaste/toothbrush. Lifts too long as well. Other than that, everything else was ok.
Response from Property: Dear Mr./Ms. Gina T,Thank you very much for staying at karaksa hotel TOKYO STATION.We apologize for any inconvenience caused regarding the amenities.The toothbrush was not placed in the amenity cart, but was provided in the room.Sorry for the lack of explanation.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.karaksa hotel TOKYO STATION Front staff
Guest User
Connecting Rooms (for 4 People)
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on Mar 18, 2024
We had connecting rooms which gave is a bit of space. The hotel is right across from the Tokyo Station on one side and Nihonbashi on the other side. Convenient and easy to navigate around Tokyo. Rooms were fair size for Tokyo although bath stall is a tight squeeze. Overall a good stay
Response from Property: Dear Valued Guest,Thank you so much for choosing our hotel for your latest trip.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.However, we sincerely apologize for not being able to provide you with comfort regarding the room.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATION Front staff
Chi Hung
Standard Twin With Extra Bed
Stayed in Mar 2024
Family
3 review
4.7/5
Amazing
Posted on Mar 19, 2024
The location of the hotel is excellent, just a 5-minute walk from both Tokyo Station and Nihonbashi Station. Both the rooms and the common areas are kept clean, tidy, and new. The hotel offers a wide range of amenities, including complimentary bottled water refilled every day, a microwave oven, hot water, and free drinks, all available at the reception. The service provided by the hotel staff was fantastic. They were always willing to help, and were efficient in check-in, arranging taxis, answering inquiries, and handling special requests, such as prolonged luggage storage.
Response from Property: Dear Mr./Ms. Chi Hung Chan,Thank you very much for staying at karaksa hotel TOKYO STATION.Your feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care.We are very pleased that our facility has met our customers' expectations.Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are dully waiting for your next visit.karaksa hotel TOKYO STATION Front staff
Guest User
Standard Twin
Stayed in Nov 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Nov 12, 2023
simple hotel amenities but great location and great service
Response from Property: Dear Valued GuestThank you so much for choosing our hotel for your latest trip.It is always a pleasure to know that you had a very enjoyable stay.We would like to thank you for your compliments regarding our location, facilities and service. Your comments are very encouraging for us and we will continue to aim for better service in the future.We are looking forward to greeting you again soon at karaksa hotel TOKYO STATON.karaksa hotel TOKYO STATION Front staff