Mitsui Garden Hotel Ueno - Tokyo

Mitsui Garden Hotel Ueno - Tokyo Reviews

Mitsui Garden Hotel Ueno - Tokyo

3 Chome-19-7 Higashiueno, Taito Ward, Tokyo, 110-0015, JapanView Hotel Details
Mitsui Garden Hotel Ueno - Tokyo
Mitsui Garden Hotel Ueno - TokyoMitsui Garden Hotel Ueno - TokyoMitsui Garden Hotel Ueno - Tokyo
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Mitsui Garden Hotel Ueno - Tokyo Guest Reviews

4.4/5
Very Good
755 review
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(755)
Positive reviews(733)
Reviews with photos/video(172)
Easy to get around(147)
Close to metro(58)
Convenient for shopping(40)
Many dining options(28)
Would stay again(19)
Loved the view(13)
Perfect for families(6)
Luggage delivery service(6)
Negative reviews(22)
Anonymous User
Superior Double Room - Non-Smoking
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 26, 2024
This hotel is very close to the Metro Ginza Line and there are many cafes and restaurants and shops nearby (underground, 2 malls in Ueno and Ameyoko street) so you will not be hungry and bored. The staff are also friendly and helpful. They greeted us every time we entered the hotel lobby and they also assisted us in our requests. Our Superior Double room was spacious and we were able to move around with 2 luggages. The room was clean, and bottled water was also provided every day during our stay. This is so far the best hotel we have stayed in Tokyo considering the price versus the location, room space and service. We will definitely stay here again if we were to fly into Narita Airport.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased to hear that you were satisfied with your stay at our hotel.We will continue to strive to provide services that satisfy our customers.Thank you very much for your valuable feedback.All our staff will continue to strive to provide warm hospitality, so we look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Anonymous User
Panda Standard Twin
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 9, 2024
location is convenient room a bit small so if you bring big luggage may have space limit to open it fully clean and tidy The panda floor is unique
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Ueno out of many hotels.We would also like to thank you for your evaluation of our hotel's location near the station.Room sizes range from 18.0m² to 25.0m², so please choose the one that best suits your needs and make a reservation.We will continue to do our best to make your stay comfortable.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Jack
Moderate Twin Room - Non-Smoking
Stayed in Sep 2024
Couples
1 review
3.7/5
Posted on Sep 18, 2024
Be honest. I am initially not very happy about the hotel and can not put us in the same room within my 2 booking orders. But in an emergency medical situation with my wife, I can see their profession and exceed. This was really impressive. At the end of the day, we would even accept an extra cost for delaying the checkout. Overall, we are very happy with the staff and services.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno and posting your review. if multiple reservations are not of the same room type, you need to move rooms each time.However, if there are rooms available on the day, we may suggest that you stay in the same room for consecutive nights. In this case, please note that an additional charge may be incurred.However, there were no rooms available this time, so we would like to thank you for your understanding and cooperation in moving rooms.We were also very relieved to hear that our emergency support met their expectations, that his wife's condition had improved, and that she had checked out safely.We will continue to strive to improve our services so that you will be satisfied. All our staff look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
Noxid
Superior Twin Room- Non-Smoking
Stayed in Mar 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Great location, staff are helpful and friendly , newly renovated, big twin rooms. Good for family with kids. Close to Toyota rent a car store
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We are very happy to hear that you were satisfied with our hotel's location, staff services, and rooms.We will continue to strive to provide the best service to our customers.Thank you for providing your valuable feedback.All of our staff will provide you with warm hospitality, and we look forward to your next visit.Mitsui Garden Hotel UenoAccommodation Manager
Hsin-I
Superior Twin Room- Non-Smoking
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Very comfort place to stay
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased to hear that you were satisfied with your stay at our hotel.We will continue to strive to provide services that satisfy our customers.Thank you very much for your valuable feedback.All our staff will continue to strive to provide warm hospitality, so we look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Anonymous User
Superior Twin Room- Non-Smoking
Stayed in Jul 2024
Business travelers
58 review
4.0/5
Very Good
Posted on Sep 13, 2024
Hotel good, good location near to train station, walk to keisei via underground with ease.breakfast was decent, room is just ok, not too big or small. Prive on high side with self machine check in was troublesome.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.Thank you for taking the time to share your feedback.We are pleased to hear that certain aspects of your stay met your expectations, but we also understand that there is something for improvement.Your comments about self check-in machine are valuable to us as we strive to enhance our guests’ experiences.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Double Room - Non-Smoking
Stayed in Jul 2024
Couples
2 review
3.7/5
Posted on Jul 18, 2024
Good location, right next to subway exit. There's also a stair-less underground way all the way from the hotel to Skyliner station, very luggage friendly. The room is more spacious than average Tokyo hotel room, facilities are basic but practical, just that the room decor is a bit old.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.Our hotel is located near Ueno Station, and if you take the Skyliner from Keisei Ueno Station, you can travel to Narita Airport without changing trains.You can also walk through the underground passage near the hotel, which is convenient for moving around with luggage.Thank you for sharing your feedback about the room. We will use your feedback as a reference for the future.We will do our best to provide you with a stay that satisfies you.We look forward to your next stay.Mitsui Garden Hotel UenoAccommodation Manager
Kam Wai Ling
Moderate Queen Room - Non-Smoking
Stayed in Jun 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 30, 2024
Hotel location is super with subway station at next door. Overall, the room is nice and clean. Breakfast is average.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.Thank you for taking the time to share your feedback.We are pleased to hear that certain aspects of your stay met your expectations, but we also understand that there is something for improvement.Your comments about are valuable to us as we strive to enhance our guests’ experiences.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Mitsui Garden Hotel UenoAccommodation Manager
FungThomas
Moderate Double Room - Non-Smoking
Stayed in May 2024
Couples
5 review
4.0/5
Very Good
Posted on Jun 2, 2024
the hotel is located very near to train station. It is very convenient to travel around. only problem is that the wall is relatively thin and can feel the neighbors knocking on the wall. the pillow is too thin, so not so comfortable
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased to hear that you were satisfied with the location of our hotel.However, we regret that we were unable to meet your expectations as you could hear noise from the next room and the pillow did not suit you.Additional pillows are available, so please ask a member of staff.We will continue to strive to provide services that satisfy our customers.Thank you very much for your valuable feedback.All our staff will continue to strive to provide warm hospitality, so we look forward to welcoming you again.Mitsui Garden Hotel Ueno Accommodation Manager
Guest User
Standard Twin - Non-Smoking
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 28, 2024
Location is very good, opposite to Ueno station and surrounding with many restaurant's. Easy to go to shopping place. Room is very clean but small. Staff are excellent. We leave our luggage before check in time. We cannot find the car rental agent. Hotel staff contact car rental agent for us. We had a good time at Mitsui Garden Ueno.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We are very happy to hear that you were satisfied with our hotel's location, staff service, and room.We will continue to strive to provide the best service to our customers.Thank you for providing your valuable feedback.All of our staff will provide you with warm hospitality and look forward to your next visit.Mitsui Garden Hotel UenoAccommodation Manager
toon_noot
Moderate Double Room - Non-Smoking
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Situated at a very convenient location (near Ueno station). Room is also spacious for Japan’s standard and clean. Check in and check out process was very fast as it is conducted via the use of machines. We were very lucky to be able to immediately checked into our room prior to the usual check in time as the room was ready. We were very glad about it! Service was quick as well when we requested for additional pillows. The pillows and bed were very comfortable! Will definitely return!
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Ueno.We are glad that you had a comfortable stay.We also thank you for your cooperation with the check-in procedures at the self-service check-in machine.We will do our best to provide a comfortable and safe environment next time.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Panda Moderate Double Room - Non-Smoking
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Nov 13, 2023
Panda themed hotel in a very convenient location in Ueno. It is just a few minutes away by foot to the subway lines, and it is a great place as your final hotel in Japan since the Keisei Ueno station (Skyliner to Narita) is nearby as well. Check-in was easy using a self-service kiosk with the guidance of staff. We were also given a panda themed tote bag which contained stickers and two file folders. In the hallway leading to the hotel rooms there were also edits of famous art pieces with pandas, and in the room, panda sheets, cushions and a huge plush. The hotel was refurbished just a few months back so everything was spotless. Would stay here again.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you again for taking time out of your busy schedule to write an evaluation of your stay.Our hotel was renovated in July and the Panda Floor was completed accordingly. The Panda Floor is a special floor where you can feel the panda from the moment you get off the elevator. And depending on the plan, you may receive a tote bag or a small stuffed animal as a bonus. We are very pleased that you are pleased with both the room and the plan benefits.We hope you will visit us again when you come to Ueno.We look forward to welcoming you again.Mitsui Garden Hotel Ueno Accommodation Manager
MAN Va
Superior Double Room - Non-Smoking
Stayed in Jul 2024
Family
14 review
4.0/5
Very Good
Posted on Jul 9, 2024
convenient location, easy access to subway & train station, shopping paradise
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We are pleased that you appreciated the location of our hotel.It is about a one-minute walk from Exit 1 of Ueno Station on the subway and within a five-minute walk from JR Ueno Station, making it extremely accessible and an ideal location for sightseeing and shopping.We hope that you will consider staying at our hotel again if you have the opportunity.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
bentamlampun
Panda Moderate Double Room - Non-Smoking
Stayed in Oct 2023
Couples
9 review
4.5/5
Great
Posted on Oct 27, 2023
It is a great experience to stay at Panda floor. Overall is good except the breakfast. The restaurant is very small space is not enough. If it opens at 6:30am is perfect. I recommend this hotel.
6/8
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno's Panda Room.We are very happy that you were able to make wonderful memories.However, the restaurant is used by many customers and space is limited, so we apologize for any inconvenience this may cause.Although we cannot change the size of the store, we would like to consider revising the flow lines so that customers can spend their time comfortably.Thank you for your valuable feedback.We look forward to your continued patronage of our hotel.All the staff are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Jayelle Chng
Superior Queen Room - Non-Smoking
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Conveniently located right opposite the main station of Ueno. Also 2 minutes away from the nearest station entrance to Ueno station. Stayed here on our last 2 nights, as it was very convenient to get to the airport railway at ueno station. Ueno line is super convenient and can get to wherever you need to go. The check in process at the hotel was very fast and smooth. Service was extra awesome too. Would definitely choose to stay with Mitsui again on my next trip. The room good size, and can open all 3 of my large luggage without an issue.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno. We are very happy to hear that you were satisfied with your stay. As our customers have said, our hotel is conveniently located for access to Ueno Station and Narita Airport, so we hope that you will choose our hotel next time when you enjoy sightseeing in Tokyo.We would also like to thank you for your compliments regarding the hotel staff's response. The words we receive from our customers are the greatest source of encouragement for us. We will continue to strive to satisfy our customers based on the opinions we receive from our customers.We will continue to strive to improve our services so that you will be more satisfied. I look forward to meeting again.Mitsui Garden Hotel UenoAccommodation Manager