Senate Suites Extended Stay Hotel

I made a reservation online and arrived around 8 pm to a dark and locked building. A note on the door said they are not accepting reservations. Im not sure why the online reservations seem to work. I did get an email confirmation. Unable to leave a message or reach anyone by phone.

On June 22nd, I booked a room at this hotel for today, July 8th, for my son and daughter in law for her birthday. This hotel was one I had stayed at before and it had been excellent, really enjoyed our stay. Two hours before check in they called to cancel because they had overbooked, and the front desk person was VERY unfriendly, told me that her manager would not talk to me because it was his day off, and that they never saw the reservation until the day of so they couldn't tell they were overbooked until that date (still, calling at 2pm for a 4pm checkin?) and that my son and his wife could go to another hotel in the area, which this hotel would NOT pay for even though this was their fault. She put me on hold, was very nonchalant about the fact that the hotel was overbooked and they could do nothing about it and told me that they needed to go to another hotel. When I asked which hotel, she put me on hold and then came back as my son had just arrived and said that she had told him. This was not professional, not what I would expect a hotel of this caliber to do, they rate themselves as premium suites, but they certainly are NOT in my book. I will never book here again.

This is one of the worst hotels I've ever stayed in! Even as I arrived alarm bells rang as the exterior was strewn with rubbish and hideous artificial flowers. The entrance door was filthy and unwelcoming. As soon as I stepped into the dark interior the musty smell hit me. I had to take an elevator up to Reception where I wasn't greeted with a smile by a young woman who looked utterly miserable. The corridors smelt vile as did my room. All the furniture was chipped or damaged. The carpet was filthy. There was no ceiling lights. The windows were held together with plastic and tape. The fridge had some old food frozen in it. The towels were thin and stained. I hardly slept and couldn't wait to leave. I attempted breakfast but it was foul - out of date muffins, watered down juice and the room was dark and dirty. How they can call themselves "luxury" I do not know. Avoid this hotel like the plague!