Westin Hotels in Toronto

The location is perfect, a ten-minute walk from the Union Station and just adjacent to the ferry pier to Toronto Island. The ferry just cost 8.70 CAD for round trip for 20 mins. It is a nice place to visit, especially those who enjoy nature. We booked a room facing the lake, which is highly recommended. It is a real picture taken in the early morning from the window. The room service is nice and the buffet breakfast with lots of varieties of food. I needed to have a zoom meeting, and the internet service is stable. Though it is a paid service, it was waived as I am Bonvoy Member. Do join their membership.

As a Lifetime Titanium BonVoy member, I've stayed at this property quite often. Excellent business travel hotel. Close to the airport. This time my stay was plagued with issues starting right from check-in. I'm a pretty easy going guest, but I always appreciate a room upgrade when they are available. If it's not available I understand, but when the hotel ”chooses” not to upgrade you even though a suite is available, that speaks volumes to me. I was then told the hotel was busy and nothing was available. So I went on my BonVoy ap and found several upgraded rooms all available. If they wanted to ...they ”could have”, but they ”chose” not to. Therefore, I would recommend to others to ”choose” to stay elsewhere with this kind of status recognition. The rest of the issues were all fairly minor but just added up to an unpleasant stay. Keys were not coded to exit parking, I used a food delivery service and they would not allow them to bring it up to the room. Note to Management: We understand the need for safety, but when I guest orders delivery (or room service for that matter) it's about convenience. How is it a security risk to have a food delivery service such as Skip or Uber eats deliver to the room, when they entire transaction is available to follow online? Instead of making your guests come down (which defeats the whole idea of ordering in) why not allow the delivery service up? (It's not like the elevators need a security key). Or better yet, if it's really about security, ”escort” them up! ...or have your staff deliver it. Opted not to have my room serviced during my stay with a DND sign a well. Yet, 2 mornings in a row, I had housekeeping tapping on my door. When I returned later, the room had been cleaned. Finally could not exit parking again due to the exit begin blocked by delivery trucks. This is fairly common at this property and not usually an issue, as they will open the entrance gate to allow you to exit. This time, I had to go into the hotel 3x to ask them open the gate to allow myself and others to leave. Details mean everything. Just not here.