Hotel Masa International

Hotel was slighty dated, but clean and the staff were helpful.

One of the best 3 star hotels I’ve stayed in. Very clean and very friendly staff

I would have given zero stars if I could. I am still at the hotel whilst writing. The good points: Set meal very good. Room cleaning very good and the ladies are very helpful and polite. Bus stop outside to the main town. Views from hotel are beautiful The Bad points (quite a few) Been here 5 days and the lift has been out of service at least 7 times. This hotel is NOT disability friendly to get to the pool there are 2 flights of stairs. (no lift to the pool even if it’s working) The only 2 umbrellas are broken there is a few very tired looking sun beds available. The pool is approximately 1.8 meters deep at the shallow end. There is a definite attitude from some staff, front of house helpful, one female server I believe she is Brazilian is one of the most unfriendly people I have ever met. Whilst here there has been a conference which took over the restaurant for 2 days we were given a refund, however whilst getting settled around the pool we were told to leave as they wanted to take photos, this we declined to do and after some discussion between us and the organiser we accepted the offer of a free meal at a restaurant outside the complex. This hotel is very tired and could do with a make over, noted the last was 2004. The pool is in disrepair with tiles missing or at the bottom and surrounding area is poor with trip hazards. The hotel appears to cater for Business and conferences rather than holiday makers. The advertising was misleading The beach is accessible but you need to be able bodied. Mainly stone and shingle sloping access.

We had a lovely stay at Hotel Masa International . Hotel staff are so friendly and welcoming and speak very good English . Treated my Mum to a 5 night break after a short illness so we wanted somewhere to relax by the pool , enjoy the sunshine & appreciate the fantastic views (age 48 & 74) Our room was great with sea view , comfy beds , great shower room and small balcony . The air con worked fine and the cleaners were excellent. Got to say we both felt very safe and relaxed here. The hotel is dated but its very clean and quite quirky in some respects. The pool area is one of the best but no shallow end so helps to be a good swimmer (you cant touch the floor) some days we were the only people by the pool but that didn't bother us ;) Hotel is very responsive to emails. It was our first time in Torrevieja and not knowing the area we perhaps booked a hotel a little far out but once we had got our bearings we found the location lovely. Bus stop right outside the hotel into Torrevieja, runs a very regular , reliable service and only 5 mins up the road . La Mata is a short walk away where you'll find restaurants and bars. I don't like to find a negative with the hotel because we had such a lovely time but the biggest negative for us was the lack of being able to get food on the hotel premises during the day. You cant buy bar food (ie chips , pizza , burgers) in the day until 8pm unless its the weekend where I think its 2pm . Buffet breakfast is avail but after that no bar food until late evening where you can have a evening meal or bar snacks . Also there is no outdoor/pool bar , I guess it isn't cost effective because its such a quite hotel & the distance to the bar from the pool area is up lots of steps so not great if poor mobility or of age. There is no pool music . The pool is beautiful but there's no atmosphere. Its VERY quite so depends what you want out your holiday. Nearby shop - 5 mins walk Nearest bar - 1 min Airport - 45 mins (53 euros) Thank you staff at Masa International we had a lovely stay