Novotel Toulouse Centre Compans Caffarelli

Novotel Toulouse Centre Compans Caffarelli Reviews

Novotel Toulouse Centre Compans Caffarelli

5 Pl. Alfonse Jourdain, Toulouse, 31000, FranceView Hotel Details
Novotel Toulouse Centre Compans Caffarelli
Novotel Toulouse Centre Compans CaffarelliNovotel Toulouse Centre Compans CaffarelliNovotel Toulouse Centre Compans Caffarelli
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Novotel Toulouse Centre Compans Caffarelli Guest Reviews

4.2/5
Very Good
77 review
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(77)
Positive reviews(43)
Reviews with photos/video(4)
Negative reviews(4)
Robert-Iulian
Superior Room - 1 double bed or twin beds
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 10, 2024
The hotel is located very close to the city center. The staff is very kind, the rooms are large, spacious, clean, and the swimming pool is a great advantage. Clean pool, clean water, and the perfect terrace to sit and drink a coffee. Was verry nice!
John Sedo
Superior Room - 1 double bed
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on Jun 4, 2024
Hôtel was a great experience
Dorota Białas-Niedziela
Superior Suite
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Very good location. Hotel surrounded by a garden. Clean air and the smell of flowers. Rooms spacious, comfortable bed.
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Guest User
Superior Room - 1 double bed or twin beds
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Very well placed in a quiet area, located just behind the Compans Caffarelli park and the Japanese garden. Toures amenities close to the hotel on foot: metro 5 minutes walk, shopping center, bus, Canal du Midi a few minutes away and if you come via the ring road it's a few minutes drive from the ring road exit. The hotel is very clean, the room too. The staff is very friendly and smiling, especially the front-of-house manager of the hotel restaurant. Restaurant: it’s a shame that the choice on the menu doesn’t change more often. Sinn good fresh produce, and hearty dishes. The huge Caesar salad, magnificent, excellent and very well presented. Excellent bedding And no noise from the hallway or from the bedrooms A small downside with the TV channels: no access to all the channels when we were there and as it was the weekend the person who takes care of it was not present
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Guest User
Superior Double Room with Double Sofa Bed
Stayed in Feb 2023
Solo travelers
5 review
3.0/5
Posted on Mar 28, 2023
The person at my check out was really disrespectful, aggressive, inconvenient and spoke badly 😣. she chased us down the hall before check-out time, supposedly we were trying to escape without paying the bill for breakfast the night before (just a croissant and a coffee, by the way) I explained to her that I was just doing a lap !!! She didn't want to, she was hounding me, it looks like she knew me from the start. Customer service to review because frankly 0/100 this level they have no respect.
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Alpha LPS
Superior Double Room with Double Sofa Bed
Stayed in May 2022
Family
1 review
5.0/5
Outstanding
Posted on Jun 26, 2022
Very happy with our stay everything was on top. Thank you and see you soon
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Guest User
Stayed in Jul 2024
Family
4.0/5
Very Good
Posted on Aug 22, 2024
I thought this was a fabulous hotel, I only stayed a night, so I couldn't get the whole experience, but I thought the food had variety, and the room was nice but a bit small, not a fan off the toilet being a different room then the sink but didn't make a big difference! Although I did think the pool was a bit cold but it had very good surroundings of nature!
Guest User
Stayed in May 2024
Other
4.0/5
Very Good
Posted on Jun 11, 2024
Great location backing onto a beautiful park and a short walk from the main square. Good breakfast and freindly staff. Only negative is the air con, the rooms are far too warm and it not even summer yet. Really struggled to sleep which is a shame as everything else was great
Guest User
Stayed in May 2024
Other
2.0/5
Posted on Jun 8, 2024
Well located hotel in Toulouse but we got very little sleep for the first two nights in our balcony room on the 1st floor as there were loud jarring and grating noises presumably coming up from the kitchen most of the night and from very early in the morning. We complained but were told we couldn’t move as the hotel was full, which it manifestly wasn’t. Finally got a room change for our 3rd night and the rest of our stay but no apology and no refund. The reception staff were polite and charming but I think the hotel management needs to be reminded that people stay in their hotels primarily to sleep.
Guest User
Stayed in Feb 2024
Other
3.0/5
Posted on Mar 13, 2024
More work to do to warm the atmosphere of the lobby and the rooms. I could not control the room temperature. The area is quiet and don't expect to find shops or restaurants around although you are in the city center. I was unfortunate to have my room window giving on a wall.
Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Sep 30, 2023
Such a lovely friendly Hotel , the staff just couldn't be nicer. I was visiting with my daughter watching the Samoa v Japan Rugby game and the facilities were fantastic - felt like home and relaxes with the little touches in the entrance area of hotel , games , fitness , video game , table tenis. When I go back to Toulouse, I will definitely be staying here. Thanks from Chris and Elsie
Guest User
Stayed in Jul 2023
Family
4.0/5
Very Good
Posted on Aug 19, 2023
We stayed at this hotel for a week as a family of three and really enjoyed our stay. The room was perfect and we loved the swimming pool. The staff in the bar are really friendly and welcoming. We have to say that the food was beautiful. Only thing is the price is a little bit pricey for food and drink but sure that’s life.
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on Jun 6, 2023
The hotel is located a 15 minute stroll from the old city centre and a 15 minute bus or taxi ride from Toulouse airport and approx. 30 minutes walk from Toulouse Rugby stadium walking along the canal du midi On arrival check in was super quick and easy, the receptionist spoke good English. Our rooms were located on the third floor. The rooms are large and the beds are massive and were really comfortable so sleeping wasn't an issue. The whole hotel was immaculately clean. We ate dinner in the restaurant one evening and also had breakfast one morning and the food was good quality, portions were a good size and prices were comparable with restaurants in town. The hotel has a nice sun terrace where you can eat and drink and it is also by the pool which is a fair size (15 metres long) with comfortable sun chairs and foot rests. All of the staff we met in the hotel were super friendly and always wanted to have a conversation with you which was really personable. I would have not hesitation staying here again and I will definitely be returning to the beautiful city of Toulouse.
Response from Property: Dear customer, Many thanks for your warm and heartfelt message. We work with the passion of the customer and the desire to please you. We are delighted to read that you enjoyed your stay in Toulouse and we look forward to seeing you again soon at the Novotel Toulouse Centre Compans Caffarelli. We'll be sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service. We look forward to welcoming you again. Please accept the assurances of our highest esteem. Yours sincerely Lionel Bouchand General Manager
Guest User
Stayed in Dec 2022
Family
3.0/5
Posted on Jan 29, 2023
Firstly, probably would have marked this 4* if we hadn't had the bad experience with the taxi. The hotel is quite pleasant and well situated just north of the city centre. We chose it due to a. combination of proximity to centre combined with its own car park (which costs an extra €13 per day). We were with a 90-year old and booked a meal in the centre ville for 1930. Around 1845 we had the hotel order us a taxi for 1905. Well, it never came! After 10 mins we were told it was nearly there (clearly a lie as it never turned up). And after 25 minutes we gave ups and walked the 1.7km to the restaurant which was not ideal for a 90 year old! NOVOTEL - YOU NEED TO CHANGE TAXI PROVIDER AND FIND ONE THAT HONOURS RESERVATION!!!!!! We were told the current provider who let us down was Capitole Taxis.
Guest User
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Jan 29, 2023
Having had a great overnight stay here in 2019 we decided to choose it again as our stop off during our summer holiday this year. The hotel definitely did not disappoint. We were again able to use the secure underground parking, the children enjoyed a lovely swim in the pool to cool off after a long day driving (pool towels provided). The pool area is conveniently place with an out door bar seating area so we were able to enjoy a drink while still watching the children. There is a good choice of drinks and the restaurant menu was also good. The room was perfect for an overnight stay with a clean decent bathroom and nice toiletry products provided. Our only disappointment was regarding the booking process and therefore Accor it's self not the actual hotel. My accor loyalty scheme offered a half board package which as we knew we would want to eat at the hotel we thought would be good to go with. Unfortunately it was not at all clear that the children's meal were not included and that our choices were also limited from the full menu. In the end I think we might have actually paid more taking half board than if we'd just booked bed and breakfast and paid for our meals! Staff were very courteous and pleasant about it but Accor need to sort this out!