Guest User
February 12, 2024
The hotel is tidy and the rooms are spacious and clean. However, the service there leaves a lot to be desired. The room card is handed to you and you can go and find your luggage. No one asks if you have planned any activities for your time there and if you need any information: the cable car to Fansipan was closed for maintenance. We found out about this by chance on the same day from the internet, but the hotel didn't say a word about it. The chambermaids only straightened the bedspread, and rubbish was left lying around. The floor of the toilet downstairs in the spa is flooded with water and really unpleasant. For a supposed 4-star hotel, this is a poor performance.
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