Residence Inn Tulsa South

Perfect we came down for a wedding, great location, we were going to rent an air bnb however with the kitchen suites this was a much better value

I checked in during the evening for my 4 night stay. Upon entering the room I noticed that there was no Ice-maker in the fridge. I went to the front desk and asked for Ice and it as like pulling teeth from the lady who should not be working in the hospitality industry. Both the Ice trays that belonged to the room were cracked and leaked. All utensils were missing from the room and I notified the same Lady at the front desk. TV and telephone didn’t work. The light underneath the microwave didn’t work also and the thermostat didn’t work either. I was In room 328 Einar Sveinsson

Couch bed was not acceptable for 1 adult and definitely not two. Refresh had to always be ask for. Receptionist all except one were great.

The Staff here are fantastic and absolutely wondeful! The entire team was wonderful and so incredibly kind and helpful. Will definitely be staying here again if I come back to Tulsa

Check in was easy but it was downhill from there. When we walked in the room there were used cleaning rags from the maid left behind on the desk. My husband took it down the hall and left them on the maids cart as he couldn’t find the maid. The room looked clean but the carpet turned the bottoms of my feet black less than 5 minutes of getting out of the shower. There was an open packet of coffee left in the room, a used lotion was left from previous resident, and the shower bottle of conditioner was completely empty. We couldn’t watch tv the entire time of our stay. We tried to call the front desk but no one ever answered the phone so my husband went down. The front desk told us it had lost connection and would come back on but it never did. When we came back from supper and asked the lady at the front desk if it was back on yet she said, “I don’t know. If you find out tell me.” The bed was not very comfortable and the furnace was so loud it was hard to even hear anything on our phones. Despite turning the thermostat up we never could get the room comfortable. It was cold the entire time and the room with the shower was freezing. Breakfast was eh so we didn’t eat. Check out was very dismissive. We try to give a place a good chance and often overlook small issues if there are any because we know stuff happens sometimes but there are just too many this time. This was easily one of our worst hotel stays ever.

Elevator broke but was placed on the top floor. Electronic door lock barely works and have to try multiple times to open.