Aloft Hotels in Tulum

My wife and I enjoyed a wonderful 2 weeks here for our honeymoon. We stayed in villa 2 , room was big , great super king-size bed. The pool and views of the sea are amazing. Food wasn't great which is why I rated 4 stars. Everything else was amazing, the staff couldn't do enough for you, big mention to Francisco, Noemi, Jorge , and Freddy who catered to our every need, we can't thank them enough for their speedy service and attentiveness. Also a shout out to the entertainment staff Gio and Tati. To all the staff thank you so much for making our honeymoon so special. Love from Ireland to you all.

My husband, small children ( 2 and 4), and I just returned from our 3rd year visiting Bahia Principe Grand Tulum. The first two years the resort was exceptional. The food, the entertainment, the facilities, and above all else the staff. Every single year the servers at the buffet and bartenders have been a large part of what makes our vacation so relaxing and special. Emilia, Francisco, and Lidia at the buffet are absolute gems. They not only do a phenomenal job refilling beverages and remembering guest preferences day up day, but they are loving and go above and beyond with the children. Jorge at the Truck is also a treasure. He not only smiled and joked with my children, but he also proactively brought numerous napkins and ketchup refills so my husband and I could actually eat lunch. These staff members are amazing, hardworking, and don't get nearly enough recognition! For parents traveling with small children the staff alone is a good reason to visit this hotel. Now to the negative ( and I am so sad to have to write a negative this year!). In years past there has been a self-serve cerveza, water, And juice bar next to the children's pools. Following that it's about a 5-minute walk to the truck to go to their beverage station with the full bar. That self-serve station was vital because as a parent with young children there's no way to leave your children alone in the pool while you grab the beverage. Sadly, this year the self-serve station was not working. Which meant that either my husband or myself had to watch both children in the pool or we had to pack up the kids just to quickly walk over and get something to drink. For a five-star resort. This was quite the negative. It's a small thing, but it really impacted the quality and relaxation of our trip. Definitely something for parents with young kids to consider. Additionally, the Burger bar wasn't open which means that if you wanted a quick lunchtime snack option you could only go to the truck and that had long lines. Finally, we saw several snakes on tht property. We had never seen them in the past, and , I understand that this is the tropics and It's the snake's home first, as a parent that was still terrifying. Sadly, this may be a deal-breaker for us returning for a fourth visit.

The most cost-effective hotel in the Tulum Beach area, with a beautiful cliff sea view, welcome drink, and you can book a sea view for dinner, the view is beautiful… The hotel can't go directly to the sea, so the price is relatively beautiful, and it's not far away if you want to go to the sea. There is a white sand beach next door after a five-minute walk. The room is big, and hot tea is delivered every day. The service is very good, especially the price is half of that of many hotels in the beach area next door. It's perfect!

There is no shower and no lights. We are ready, but we live on the first floor and we were chopped to death by the people on the second floor. We were still walking around at two o'clock in the morning, and there were people arguing next door until late 🥹 All the staff's services can't be said. In other words, this place is enough for a day. The price/performance ratio is not too high, and the breakfast is good.

There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade

The all-encompassing deciding factor is the number of restaurants, but here, in addition to various restaurants in Mexico, Italy, sushi, France, teppanyaki, buffet style, there are ice creams and smoothies, cafes, etc. I like it every day! !! There are a few souvenir shops, they are very good! The good thing is the evening event, where the souvenir stall opens from the square on the spot. It is nice to see something other than the souvenir shop without going out. Most importantly, the tequila store and the artists attracted on the spot are great! The resort also holds many activities every day. I am looking forward to participating in cooking classes, sports, etc.!

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,

We visited your resort last week for my daughter's wedding. Issue #1: From the start, the wedding coordinator, F.M., did not make this special experience as wonderful as it should have been. I almost canceled the wedding at the last minute. The day before the wedding, I filed a complaint with the director of Akumal, Aurora, who was amazing and resolved the issue quickly. Guadalupe, the wedding manager, and Stephanie were like angels, turning the experience into a fairy tale in the end. However, I strongly recommend improving the training for your wedding staff to ensure that all guests receive the exceptional service they expect. Issue #2: The process for booking the restaurant was awful. Everything was fully booked, and it was impossible to make a reservation a week before our stay. Despite these issues, I would still visit and recommend your resort because the wonderful staff at Akumal helped me forget the negative experiences.

As a family of 4, with two young children we had a great time. Food: Buffet food was great and a lot of diversity. The à la carte restaurants you should definitely try the Mediterranean, the Gourmet and Mikado. Room: Very clean and the room service was always done and never missed anything. Pool: pool is clean, with a lots of entertainment and activities. There are things to do all day, volleyball, games, aqua fit classes, cooking classes, bingo, ping pong, etc. The entertainment team is great and make sure you have fun. Kids club: Amazing! Thank you to the whole team for watching after my kids. They loved it so much that they were eager to go next day. They rehe****d during the day and participated in all kind of shows at night. The kids club team had all kinds of activities going all day and they use Whats Up to text you if your child need anything, including pictures of what they were doing. Great WIFI throughout the whole resort. Don’t miss the magic show at the Coba theatre if you have kids.