Guest User
May 3, 2024
I booked and paid for a garden suite (was allocated room 10) R1500.00 per night, after entering the room I found the following (pictures attached for your convenience): Dead insects (flies) scattered around the room. A broken cupboard door. A broken bedside lamp. Broken floor and wall tiles, I almost cut my foot on one of the broken floor tiles. Toilet bowl with faeces stains and a toilet seat with urine stains. A broken door restrainer, thus not enabling myself to secure myself in my room afterhours. Light bulbs not working Draws and cupboards not closing properly The curtains were brown and bad need of a wash… I then contacted the reception and was told I was being upgraded to room 2 Manor house… this was definitely not an upgrade (I confirmed this by way of going onto the website). This room was anything but an upgrade… Again, broken bedside lights not working Ceiling fan not working Sheets with holes in them Broken tiles The windows facing the conference centre did not close properly (left hand side one could not be locked), came back from breakfast and my room had been ransacked by monkeys, the monkeys were sitting on the roof with my items. I booked a massage and a facial (80 mins and 50 mins – 2 hours and 10 mins) I arrived at 09h30 and was out within 1.5 hours (including my shower and changing) On arrival, I found that the receptionist also provides the massages and facials… we were constantly bugged with phone ringing, people coming in, etc. She eventually locked the front door… The linen used on the massage bed had holes in it and the sheet used to cover me was stained. The massage was good, the facial not so much.