Novotel Makassar Grand Shayla

Novotel Makassar Grand Shayla Reviews

Novotel Makassar Grand Shayla

Jl. Chairil Anwar No.28, Sawerigading, Kec. Ujung Pandang, Kota, Sawerigading, Ujung Pandang, Makassar, South Sulawesi, 90115, IndonesiaView Hotel Details
Novotel Makassar Grand Shayla
Novotel Makassar Grand ShaylaNovotel Makassar Grand ShaylaNovotel Makassar Grand Shayla
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Novotel Makassar Grand Shayla Guest Reviews

4.4/5
Very Good
45 review
Verified reviews
Location4.7
Amenities4.1
Service4.7
Cleanliness4.3
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All reviews(45)
Positive reviews(45)
Reviews with photos/video(10)
Friendly owner(7)
Awesome stay(6)
Takuto Shinogi
Superior 2 Single Beds
Stayed in Feb 2024
Other
2 review
4.7/5
Amazing
Posted on Mar 18, 2024
All the staff were kind to Japanese tourists. The rooms are large and clean. (However, the water flow was a little slow, probably because the shower drain was clogged.) At the restaurant, the chef explained each dish in detail, so we were able to enjoy delicious traditional Makassar cuisine without any hesitation. I wanted to go to a restaurant in town, but the food was so delicious that I didn't have to. I would like to stay again the next time I visit. I would like to visit at a time other than Ramadan to use the pool and spa and check out the facilities on the 15th floor. I had a great time for 5 days. Thank you! Arigato!!
Response from Property: Dear Mr.Takuto Shinogi,We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warmest regards,Guest Experience Executive
Guest User
Superior with Double Bed
Stayed in Oct 2024
Family
14 review
4.5/5
Great
Posted on Nov 5, 2024
the breakfast need improve about the taste….and the corridor carpet need to repair
Guest User
Superior with Double Bed
Stayed in Dec 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Location good,Staff excellent,Breakfast good and Trip price wonderful.
Response from Property: Dear Mr/Mrs,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warmest regards,Guest Experience Executive
Kurniawan
Deluxe Double Room Non smoking
Stayed in Sep 2023
Couples
3 review
4.5/5
Great
Posted on Oct 7, 2023
Good hotel location and services. Just need to improve the cleanliness of the room. Saw dirty spots on the sofa and the shower area.
Response from Property: Dear Mr.Kurniawan,We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I apologize if any of your experiences did not meet your expectations; please allow me to convey my sincere apologies.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warmest Regards,Guest Experience Executive
Guest User
Executive Double Room Non smoking
Stayed in Sep 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Very good location . Accessible to many main routes connecting to town .
Response from Property: Dear our valued guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warmest regards,Guest Experience Executive
Zongwu
Deluxe Twin Room Non smoking
Stayed in Oct 2024
Business travelers
1 review
3.5/5
Posted on Nov 15, 2024
I will be back
Guest User
Superior with Double Bed
Stayed in Feb 2023
Couples
1 review
4.7/5
Amazing
Posted on Mar 30, 2023
Modern designed room with some sign of aging Very good view of the city Easy to get to places
Response from Property: Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our product, location and overall experience with us.It is our priority to maintain quality of service at all level. Again thank you for sharing your experience and we look forward to your upcoming visit.Sincerely,Front Office Manager
Jarina Binti
Superior with Double Bed
Stayed in Nov 2022
Couples
16 review
5.0/5
Outstanding
Posted on Dec 17, 2022
Definitely a great choice for a city stay in Makassar. The service is warm and professional. Breakfast has very high variety!
Response from Property: Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our food variety, our best services and overall experience with us .Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
Anonymous User
Superior 2 Single Beds
Stayed in Nov 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 17, 2022
Quite satisfied and enjoy
Response from Property: Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of overall experience with us .Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
Anonymous User
Superior with Double Bed
Stayed in Sep 2022
Business travelers
86 review
5.0/5
Outstanding
Posted on Oct 30, 2022
Good Good
Response from Property: Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of overall experience with us .Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
Dika555
Superior Double Room
Stayed in Feb 2022
Travel with friends
65 review
4.5/5
Great
Posted on Mar 26, 2022
Nice and clean hotel
Response from Property: Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our cleanliness, our best services and overall experience with us .Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
Andi Chow
Superior Twin Room
Stayed in Jan 2022
Couples
17 review
5.0/5
Outstanding
Posted on Feb 7, 2022
perfect
Response from Property: Dear our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of overall experience with us . Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager
Guest User
Superior with Double Bed
Stayed in May 2024
Business travelers
10 review
4.7/5
Amazing
Posted on Aug 1, 2024
The rooms are nice, worthy of being a global chain. But there are too many people for breakfast, so you have to wait for a seat.
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motoride
Superior with Double Bed
Stayed in Sep 2023
Solo travelers
88 review
5.0/5
Outstanding
Posted on Oct 9, 2023
As expected from a famous hotel chain, it is basically clean. The rooms are spacious and the breakfast is varied. One thing that is disappointing is that the floor is carpeted so it smells a bit.
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Response from Property: Dear Mr/Mrs, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive
DENI
Superior with Double Bed
Stayed in Aug 2023
Business travelers
49 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Service : Pretty Good Facilities: according to expectations Food: Not bad, 4 star standard
Original TextTranslated by Google
Response from Property: Dear Mr/Mrs Deni, Thank you for your positive review about Novotel Makassar. We are happy to know that you had a pleasant experience while staying at our hotel. We hope to welcome you back with a much more enjoyable experience than your previous visit. Warm regards, Guest Experience Executive