Guest User
October 23, 2023
Although the hotel is in a remote location, there is a 233 bus downstairs, and the transfer is also very convenient. The hotel hardware is new and clean, and the hotel is in a modern style.
But this is the only hotel I stayed in that has requirements for the number of guests. The room with a king-size bed did not note that it was for one person. When we checked in with two people, we were refused and asked to pay an additional fee of 38 euros per day. It was late and I was quite tired when I checked in. The location was remote and I was eager to rest, so I didn't argue. The front desk did not issue any receipts or vouchers after collecting the money.
Overall, the operation of the front desk was quite unacceptable. This is the only thing I was not satisfied with during the entire Munich trip. The service rating is caused by this reason. No matter how good the hardware is or how rich the breakfast is, it cannot win back the hearts of the guests.
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