匿名匿名匿名
December 6, 2024
I made a reservation to go to Disney Resort with my family.
I brought my own familiar cushion as a pillow. I'm a germaphobe, so I didn't want to get the cushion dirty on my skin, so I brought it with me. The bell attendant brought our luggage to our room later on a cart, and when we received it, the pillow, which was pure white when we left it, was completely black and had a tire mark on it, so we went to the front desk and called from the room to check if we had dropped the pillow when we brought it to the room. There was also trash under the phone.
A person who seemed to be the manager came and said that we hadn't dropped our luggage. He said that he thought it was possible that the dirt from our suitcases had gotten on the pillow. As a germaphobe, I would never put my pillow and suitcase together, and I thought that was impossible, but I didn't want to argue in front of my children because of their precious memories with me, so I didn't, but I could only think of the tire marks from the suitcase that was clearly used to carry the luggage,
and trash was also found under the chair in the room, and the cleaning check was poor, so it was a shame considering the good reviews. I'm disappointed that our precious family trip memories have been ruined. The pillowcase was washed, but the manager did not see me off at the end, only the bell girl saw me off. The manager, the bell girl, and the cleaning staff were all incomprehensible to me, as I have worked in hotels for many years. I will never use this service again.
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