Yuexiang Light Residence Hotel (Jingkai Wanda Plaza High-speed Railway Station Branch) Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a good sleep and found our front desk crew member to be accommodating, kind, and friendly. It is always our goal to provide excellent service and ensure that our guests feel comfortable and well-assisted during their stay.We appreciate your kind words and recognition of our staff's efforts. We will certainly share your feedback with the team, as it is motivating to hear that we are meeting our guests' expectations.If there is anything else we can do for you in the future, or if you have any further suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back and providing you with another memorable stay.Thank you again for choosing our hotel, and we hope to see you again soon.

Response from Property: Dear guest, thank you very much for your appreciation of our hotel's location! We are delighted that you find our geographical location both excellent and convenient. This is indeed a major highlight of our hotel, as we have always been committed to providing guests with the best accommodation experience and a convenient surrounding environment. Your satisfaction is our greatest motivation, and we hope you will choose our hotel again to continue enjoying our superior location and other thoughtful services. Thank you again for your support and affirmation!

Response from Property: Thank you very much, the recognition of the hotel, your certainly is the driving force of our continuous progress, I hope you in the hotel and Xinjiang spent a happy day. And look forward to your check-in again. Cheyenne

Response from Property: Xiao Yueyue sincerely thanks you for giving such a high evaluation and recognition to the hotel in your busy schedule! Yuexiang Light Hotel has always adhered to the concept of service first, all for the guests who come to the store to truly feel comfortable and warm! The hotel is located in the Wanda Plaza business district of the Economic Development Zone, with convenient travel, food, drink and entertainment, and less than 10 minutes from the high-speed rail station. At the same time, the hotel has a variety of room types, free laundry services, take-away services, etc. Real comfort and convenience are the most intuitive feelings of the guests! Thank you again for choosing to stay at Yuexiang Light Hotel! All the staff of the hotel look forward to your visit every time! I wish you a happy life. Everything goes well!

Response from Property: 【❤Complete business district❤】Your satisfaction and recognition are our greatest motivation. Yuexiang Qingju Hotel is located at the Jingkai Wanda Plaza High-speed Railway Station. It has an elegant environment and considerate service, and is committed to providing every guest with the best accommodation experience. We look forward to your visit again to experience more wonderful things. Thank you for your comments, and I wish you a happy life and smooth work!

Response from Property: [❤Complete business district❤] Dear guest, thank you very much for your valuable feedback. We deeply regret the inconvenience caused to you during your stay. Regarding the transportation issue, we completely understand your feelings. It is true that transportation to the city is not convenient. We will consider providing more information and suggestions about transportation, or explore the possibility of adding transportation to better meet your needs. Travel needs. We sincerely apologize for the inconvenience caused by the check-in counter and guest room elevator being located at different locations. We will consider optimizing this process, such as providing clear signage or arranging staff to guide guests to ensure that guests can complete the check-in process and go to their rooms more smoothly. Regarding hygiene issues, we are very sorry for bringing you an unpleasant experience. We always strive to provide our guests with a clean and tidy accommodation, but this time we were unable to meet your expectations. We will immediately report this problem to the relevant departments and strengthen hygiene and cleaning training and supervision to ensure that similar problems will not happen again. Finally, we greatly appreciate your understanding and patience. Our hotel is strategically located, close to the high-speed rail station and the airport, making your travel convenient. We have also been committed to providing guests with high-quality services and comfortable accommodation. I hope you can give us a chance to do better in our future services, and thank you again for your feedback and suggestions. "

Response from Property: 【❤Late Check-out❤】Dear guest, thank you very much for your feedback, your opinion is very important to us. We are deeply sorry that you encountered some unpleasant issues during your stay, this is never the experience we wish for our guests. Regarding the room cleaning issues you mentioned, we admit that this was a mistake on our part and will investigate and rectify it immediately. We will strengthen the management of cleaning procedures and details to ensure that every guest can enjoy a clean and tidy accommodation environment. Regarding the shower height issue, we are deeply sorry for the inconvenience this has caused you. We will conduct a comprehensive inspection of the room facilities and make improvements to address such issues to meet the needs of different guests. At the same time, we have also taken note of your comments on the front desk services and facilities. We sincerely accept your criticism and will work hard to improve our service levels and facility quality. We will strengthen staff training, improve service awareness, and ensure that every guest can experience warm and thoughtful service. We are very pleased that you approved of the mattress's comfort level. We will continue to work hard to provide guests with a high-quality sleep experience. Regarding the low quality of hotel supplies you mentioned, we will re-examine and screen suppliers to ensure that the supplies provided meet high quality standards and meet guests' expectations. Finally, thank you again for your feedback. Your opinions are the driving force for our improvement, and we will continue to work hard to provide you with better services and comfortable accommodation. I hope you can choose our hotel again and feel our progress and efforts.

Response from Property: 【❤Moving City View❤】There is always unexpected warmth on the road, and it is our luck to meet you. Thank you very much for your valuable comments in your busy schedule. Your praise is the driving force for us to continuously improve our services. Yuexiang Light Residence is located at the Jingkai Wanda Plaza High-speed Railway Station, with a beautiful environment, daily changes in guest products, and convenient transportation. Looking forward to your stay again. All the staff of Yuexiang Light Residence Hotel wish you good health and smooth work.

Response from Property: 【❤Early Check-in❤】Hello, thank you very much for your meticulous review. I am very happy to receive your kindness. Yuexiang Light Residence is located at the Jingkai Wanda Plaza High-speed Railway Station. It is convenient for travel around, has rich meals, and the bedding is changed daily and disinfected with ultraviolet rays. Thank you for your satisfaction with our hotel. We have always stood from the perspective of customers and considered every detail for you. Looking forward to meeting you again! I wish you good health and happiness!