Urumqi Hotels with Airport pickup service

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

First things first, this is clearly a knock-off ‘Hampton by Hilton’ - branding the same, room design the same, and to be fair they’ve done a decent job of it. Room was modern, spacious and clean. Unfortunately, that’s about as positive as I can be about my stay. The location is fine, albeit not many good local restaurants or sights within walking distance, you’ll need to get a taxi. Service at front desk was inattentive and unprofessional. When I tried to use the phone in the room to call front desk and/or housekeeping, the line automatically disconnected. The worst aspect of my stay was the “smart” aspects of the room. Firstly, the aircon does not work. It was 34/35 degrees throughout my stay and despite putting the aircon on 16 degrees with maximum fans, the temperature in the room barely dropped below 27/28 degrees all night. Bring your own fan! The “smart” controls meant that all the lights in the bathroom came on as soon as you moved, which is not what you want in the middle of the night. Equally, the control panel was blinking constantly, right next to the bed, which was very annoying if that kind of thing affects your sleep (it does mine). Worst of all was the TV that simply would not turn off, and was incredibly bright, right in front of the bed. I ended up having to dismount the TV from the wall and completely unplugging it just to get the room semi-dark. Incredibly annoying. If you want a dark room, with a comfortable temperature, this is not the place for you… Its a shame, because the hotel has potential, but as it is I can’t recommend it given these fairly fundamental issues.

Perfect location; very convenient for early morning flight. However the amenities aren’t anywhere near a 5 star hotel.

Great location, helpful staff. Clean and cozy rooms with the amenities inside.

Facilities: The facilities are relatively new, equipped with a smart toilet, and the bedding is quite comfortable; Hygiene: There are residual hair in the bathroom, and the details are not done enough; Environment: There is a night market downstairs on May Day, which is very convenient for late-night snacks. The sound insulation of the floor we stayed in is not very good; Service: The lady at the front desk was very enthusiastic and took the initiative to give the children a toothbrush.

Facilities: Soft lighting, blue and white light can be adjusted, with reading lights, Environment: The hotel's location is also very advantageous, with convenient transportation, shopping, dining, everything available, and the hotel is very convenient for transfers when you get out of subway Exit A. The most important thing is that it is very close to the newly opened Sand Ship Outlets, and you can go to the Grand Bazaar to visit the night market early, Service: The service is impeccable, the front desk staff is warm and friendly, the check-in procedures are fast and efficient, and they are ready to provide help at any time during the stay, making people feel at home. It is especially worth mentioning that the hotel's waitress is very thoughtful, Hygiene: The room is clean and tidy, and the bedding is comfortable and soft Whether it is the hardware facilities, service quality or geographical location, I am very satisfied, and strongly recommend it to all transfer passengers and friends to experience it. I believe you will love it, but the sound insulation effect is not very good but it does not affect rest.

Walking distance from the airport so perfect for me who just had a few hours to catch some sleep before having to return to the airport early the next morning. Room was basic but worth the price for me.

Looking at the pictures, I thought it was a very old-fashioned hotel. It said there were no windows, so I was a little worried that it would be depressing, but I decided to stay here because it was cheap and close to the airport. Who knew I was surprised when I arrived? It was a very high-end hotel (the pictures of the hotel really didn’t show it). The room was very large and comfortable, and it had big windows, but there were hollow decorations outside the windows. But it does not affect the lighting and is not depressing at all. It's very close to the airport but not noisy at all. The soundproofing is very good and there is a drop-off service. Highly recommended! If you come back to Urumqi for a layover, you will choose here again. I forgot to take pictures, so I’m going to post some beautiful photos from the plane.

When I stayed in this hotel, I wanted to take a shower and sleep. The next day, I rushed to the hospital to see my father. It was really beyond my expectation. As soon as I entered the hotel, I took the elevator directly to the 38th floor. The lobby on the 38th floor was really beautiful, especially the night view. The front desk staff was very enthusiastic and patient, especially Xiao Ai at the front desk. She learned that I was not very good at operating it, so she helped ** to check in personally, and patiently explained the surrounding environment to me. She also asked me if I was in a hurry to eat breakfast in the morning. It was very considerate. Thank you very much Xiao Ai. The room is very beautifully decorated, with complete facilities and clean hygiene. The toiletries are very complete, and there are makeup removers, shampoos, shower gels, etc., which are easy to use and fragrant. I really like it. Drinks were also given. I was very tired from rushing to the hospital these days, which gave me a very warm and comfortable experience. The transportation is also very convenient, and you can park for free. The service is very good. I will come back to this hotel next time. I recommend everyone to experience it.