Guest User
November 2, 2024
the room that i stayed in had cockroaches in it. and even at the time of booking, the dates i entered were 30th-31st oct 2024 but once the payment was done, the dates changed to 31st-1st nov 2024. i don’t know how did this happen. maybe there was some glitch or some technical problem but now the property is denying to refund the money. they are not even using this amount when we modify the dates. i had to pay the whole amount again. they are not even agreeing for partial refund. i request you to please look into this and help me in getting at least 50% of the amount paid is not a small amount. and even the hotel was not worth staying as it had cockroaches in the room so there’s no meaning in paying this much amount. even the food was not worth the money. we ordered chicken sandwich but the chicken was not cooked and i had to throw the pieces of chicken.. unfortunately i do not have any pictures as i called the room service and they took the cockroaches away with tissue paper.