Guest User
October 30, 2024
Absolutely no respect ! Gave our room away for a group booking and didn’t inform us in advance. They changed our room without a word or apology . When we pointed out that we were given the wrong room the receptionist was embarrassed and rang the manager. The manager had the cheek to tell us that she had given us a bigger room for our own benefit ! We explained that we’d rather have the room with spa Bath that we’d booked she said it was no longer available and we could cancel if we didn’t want it ! They had already taken our money and it was 8pm, stormy and we have driven all day to get here. We had booked a night on the way from Almeria to Bilbao. We booked a room with a spa Bath and hot tub and coffee making facilities which we were looking forward to after a very long drive. Our current room is large and cold There is a coffee machine but no coffee. The receptionist has gone home. We are sitting in this dim cold room. I have had two insects crawling on my leg . It’s horrible. I have read the other poor reviews and I see that the management always blames the customer. Don’t believe this and avoid this hotel.