Rosselli AX Privilege

Great hotel & location, with a few excellent dining options. Friendly staff and spacious rooms. We stayed 3 days - although on our first day we couldn’t use the rooftop sun lounging area/bar and pool due to a private function which was a shame as we wanted to relax and use the hotel facilities having travelled all morning. The hotel is located right in the centre which meant it can be noisy outside if you have a room at the front and church Bells ring for hours on a Sunday morning from before 7am. Otherwise the perfect stay.

We booked the Rosselli through a well known and reputable travel agent. Our stipulation for a twin room was on the booking, followed up by us on a phone call to the hotel - 'Twin room - no problem' they said. We also sent an email. On arrival despite what reception said, the room was a double. 'Must be housekeeping - nothing we can do' was reception's stance. The next day, the reason given for the failure was that people who book through a third party are difficult to get hold of!!. I interpreted this that rooms booked through a travel agent are given less priority than those booked direct. Compensation was a free drink which was denied initially as no one had made a note of it. The first room was a rather gloomy dark marble, too many gadgets, no door on the bathroom and an automatic light in the toilet that went out while you sat! The mattress protector seemed to be old and crackled as you turned over in bed. Biscuits in the room bar were an astronomical price (we only found the price list elsewhere). I am probably getting a bit nit picky here but it all added up. The hotel moved us to another room half way through and this room was excellent. On the plus side, the hotel location is very central and I couldn't fault the majority of the staff. Breakfast outside was great with friendly and helpful service. The rooftop bar was excellent (when open) and the wine talk was superb. The second room was excellent and had a complementary bottle of local wine This hotel was very expensive and it was a special occasion for us - would we stay here again? Sorry but the answer is 'No'.

So we arrived at the hotel and Very clean and very well presented lobby. The staff welcomed us as soon as we arrived with a couple of glasses of proseco and and room upgrade. We stayed in a junior suite and it was gorgeous with a balcony overlooking merchant street and . The staff could not do enough for you always very polite and helpfully particularly the concierge. It really was the 5 star service. The rooftop area was also gorgeous. I could not recommend this hotel enough felt very special staying there.