Family-friendly Hotels in Vancouver

The location was perfect, and the room was quite spacious for the two of us, my teenager son and i, as we were in town for university campus visits. The beds were very comfortable, and the Starbucks in the lobby, and the mosaic restaurant served good food (for lunch). Parking was right down in the basement, and was very convenient. We parked the car there and walked around Robson avenue for shopping. Checkout was also very speedy and done online, without the need to line up.

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

I have some concerns regarding my experience at The Sutton Hotel. Firstly, I noticed that the front desk staff didn't seem very patient or eager to assist Chinese guests like myself. This made me feel somewhat unwelcome. Secondly, I found the hotel rooms to be quite dusty, despite our efforts to keep them clean. Surprisingly, the dust accumulated rapidly on the bedside table and telephone. I suspect that the air inside the room might be the cause of this issue, as even the air conditioning panel appeared to be covered in dust. I believe these observations are worth addressing by the hotel management to improve the overall experience for all guests, regardless of their nationality. It would be beneficial if steps were taken to enhance the cleanliness of the rooms and ensure a more welcoming and accommodating atmosphere for all visitors.

A large full service hotel in the perfect location. We were taking a Disney cruise and the hotel is on the waterfront across the street from the cruise terminal. We were able to walk to almost all the shopping areas in Vancouver easily and the trip to and from the airport was fairly easy with frequent shuttles or Uber service. The rooms are large, clean and the restaurants are very nice. It has huge convention capabilities and all the services in the hotel were up and running with a friendly staff..

Had three wonderful days at the Fairmont Hotel Vancouver. This is my third time at the property and second for the gold floor. It was fantastic. The service is of the highest quality. The gold floor supervisor and associates worked very hard to ensure a seamless experience. The room was spacious, the bathroom and rainforest shower was almost as big as the room itself! Good water pressure and hot water available at any time. The king bed was luxurious and the room spotlessly clean. The turndown service restocks the bottled water in the room along with the nespresso capsules. It was very quiet at night and the breakfasts were delicious. The evening canapes were equally amazing. The location of the hotel is in walking distance of everything downtown. A good half hour walk to Stanley park, 15 minutes to Coal Harbour and Gas Town all make this an ideal spot. The wifi was fast. Nothing was too difficult for the staff. Was not able to make High Tea reservations prior to arrival and they found us a table for 4 people with very short notice. I will definitely stay here again.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

The hotel is located in the old city center, relatively old, and there are many homeless people nearby at night. The hotel room is relatively large, it is a small suite. The breakfast is basically Western-style, not self-service, you need to order, English is difficult to order, and the service staff will ask for tips. Check-in is only possible at three or four in the afternoon.

José from Guest Services is the sweetest man with the best sense of humour. He always made us feel welcomed and greeted us with a smile and a new story every time we walked in the lobby. He would always check in with us and make sure we were good. Directed us where to go for dinner and how to get there. He was the highlight of our stay, my daughter and I enjoyed him and the staff very much. Rooms are very clean, comfy beds and the restaurant was delicious. We will definitely be returning!

Granville Island is a great place for its public market, artisan shops and the lovely and convenient water taxis to help get around downtown Vancouver. The Hotel is perfectly located on the north end waterfront. The room was clean and comfortable although before checkout we saw that the bed skirt had something spilled on it by a prior guest. Also, the bed was uneven, with one side providing good support and the other was soft and led to a bad night’s sleep. Service at the hotel was good but the server at the restaurant was either inexperienced or a little inept. Another disappointment was that they had a bike rental stand that never had bikes to rent despite promoting it as an option. All in all, a good stay, but not a great stay. Glad I saved money on trip.com but I’ll look for a different hotel next time.

This hotel is SUPERB in every way. Their location is within walking distance to one of the train stops (we didn't use, but its 5 minutes away), a short 10 minute walk to the cruise terminals/seawall. We stayed 2 days prior to an Alaskan cruise and everything was amazing. The level of service was genuine and fantastic. So often these days you can feel like someone is ”going through the motions”. That is not at all the case here. The front desk greeted us warmly upon our arrival, and was so personable. The hotel is beautiful! A historical building restored beautifully both inside and out. The lobby area is amazing with dark beautiful woods. We were upgraded from a standard room to one of the largest standard rooms, overlooking the museum directly across the street. Upgrades are amazing, but just know they aren't always possible! Food - We at breakfast both mornings in the lobby lounge. Which saying sounds odd... but it is such a cozy spot. Food and service, again were fantastic. Room Service was also delicious! Concierge was so genuinely interested in ensuring we enjoyed out time in Vancouver! I look forward to a return trip where we will likely include some time back at the Hotel Georgia and some time in Whistler as well. Thanks to all at the Hotel Georgia for making our two days such an incredible experience!