Marc
September 25, 2023
Rudest reception I’ve ever received!
Receptionist was extremely rude, we arrived at our check in time of 2pm and was told to go away until 3pm, all we received was attitude and I had to argue that we were silver members and even showed proof our check in was 2pm. The same receptionist was also rude when we asked her to sort out the hot tub as it was luke warm and the water hurts weren’t working, she came in, pushed a button and was moaning that a technician needed to be called whilst walking away with attitude. We didn’t feel that we could ask her anything from there on in. Despite that the hotel was as lovely, clean and well maintained.