Ibis Wien Hauptbahnhof Reviews

Response from Property: Thank you for your feedback! We’re pleased to hear that you enjoyed our excellent location, just across from the main train station, making it convenient for both city travelers and those heading to nearby countries. It’s great that the air conditioning was appreciated during your mid-October stay.Please note that as a 3-star hotel, an electric kettle is not part of our standard room amenities. However, hot water is always available at our bar on the ground floor, and we’re glad our staff were able to assist you with this during your stay.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for your positive feedback. We are delighted to hear that you found our location convenient and that you were pleased with the service and amenities. It's always a pleasure to know that our guests had a comfortable and enjoyable stay. We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for sharing your experience! We're glad to hear that you appreciated our hotel's convenient location near the Vienna main train station. We apologize for any inconvenience caused by noise disturbance during your stay. Your recommendation means a lot to us, and we hope to welcome you back soon.Best regardsChristoph - Reservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for your review. We are pleased to hear that you found our location excellent and convenient for exploring Vienna.However, we apologize for not meeting your expectations regarding the service and supplies in your room. We strive to provide helpful and attentive assistance to all our guests, and it is concerning to hear that you felt our team was not fully engaged with your requests.As a 3-star hotel, we unfortunately do not provide kettles in the rooms, but hot water is available at our bar. Your feedback is valuable, and we will take it into account to improve our service moving forward.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for your feedback. We're glad to hear that you found the hotel and room clean and appreciated our friendly staff. Regarding the missing amenities, as a 3-star hotel, we do not provide items like toothbrushes, hair conditioner, or shampoo in the rooms. However, our reception team is happy to assist with any additional needs during your stay.We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for your feedback. We regret to hear that your experience with us did not meet your expectations. We strive to provide a high standard of service and are disappointed to learn about the issues you encountered with our staff and the water temperature in the shower. Please accept our apologies for this experience; it is not reflective of our usual standards. We are addressing these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for your positive comments about our location and staff. We’re sorry to hear about the issue with the bathing facility. This is not up to our usual standards, and we are working to address this concern to ensure a better experience for our guests. We hope to welcome you again soon.Best regards,ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your positive feedback. We are very pleased that you were satisfied with our hotel and our service and hope to welcome you again soon.Best regards ChristophReservation - ibis Wien Hauptbahnhof

Response from Property: Thank you for your review!We do not provide a safe as this is not part of our service as a 3 star property. We provide a lockers at our reception if needed.We hope you still had a good time staying with us.Best wishesVictoria Reservation – ibis Wien Hauptbahnhof

Response from Property: Thank you for sharing your experience with us. We're glad to hear that you found our hotel's location convenient and our staff accommodating. We apologize for any inconvenience caused by the Wi-Fi issue and appreciate your patience as we worked to resolve it. We hope to welcome you back for another stay in the future.Best regardsChristoph - Reservation - ibis Wien Hauptbahnhof