Best Western Solhem Hotel

The location near historic city walls provides tranquility, close to attractions. Guests praise cleanliness, friendly staff, spacious rooms, and exceptional breakfast with local options.

Lovely old house just outside the town walls with views down the hill towards the sea. A working option for those on a budget. Relatively quiet, since on the opposite end of the town from all the action. Slow service, especially in the breakfast room. Periodically staff at reception with no ability to use the customer register! Constant apologies of course, but nothing changed much during my 4 day stay. No chance for early arrival/late check out. Understandable perhaps (absolute peak tourist season) but would be good to include this policy in the pre-arrival info that was a bit outdated in both appearance and content in other respects as well.

The hotel is well located for the port and town, and it’s a solid Best Western, upper three stars in my view. Comfortable rooms of fair size, nice and modern. Obviously very clean rooms and all working like in Sweden. But there were several problems with the service. For checkin there was a long line and only one lady at the desk, who had trouble finding my booking (the self checkin machine didn’t work). Usually there was one person at the desk and sometimes nobody. The worst thing is that when we asked what time breakfast starts, the lady said 6:30 am. So as we had a ferry to catch, she oriented as to order a packed breakfast. coming downstairs just before 6 am, we were shocked that breakfast was already being served. This means that because of the incorrect information from that lady, we missed breakfast, and I should get compensation for that. On the other hand, when I told her that I had taken the souvenir sheep from the room to add to my bill, she did nothing and did not charge me…