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5 star

Hotel Warszawa
4.5/568 Reviews

Hotel Warszawa

Centrum Warsaw|1.42km from Mermaid's Statue
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Top rated hotels in Warsaw

Searching for hotels near Mermaid's Statue? Compare room rates and reviews to find your ideal stay.
Motel One Warsaw-Chopin
4.5/5103 Reviews
Centrum
Very clean and tidy, the bar bar bartender is also good, and the experience of staying in a room for one person with a small partner is great.
Hostel Helvetia - Warsaw City Center and Old Town
4/514 Reviews
Centrum
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
Hotel Logos
4.1/535 Reviews
Centrum
The surroundings are very good, breakfast is OK, the meal is on the 2nd floor mezzanine. The rooms in the hotel are quite large and there is a terrace. However, the shady room is relatively small. There is no bathtub and only a shower. For those who have been sitting for nearly 10 hours, I hope that I can make a bubble and solve it. Because of the self-driving, there is no public bus around.
Tatamka Hostel
3.9/514 Reviews
Centrum
The stay on the basement level was generally a good one in an 8-bed dorm room spacious enough to move around (with also a ”long table” in the middle), and yes the bathroom (ensuite) came with like a nice-sized area of sinks & mirrors; and the ”common area” on the main floor is also a pretty nice hangout area (although just in the dining room of that area briefly during my 2-night stay). And as for the convenience of food & some other essentials, there's a ”small-but-well-stocked” grocery shop just across the street, then to the right and just about a 5-minute walk is a Vietnamese restaurant (for my ”main meals” with a ”nice variety” of delicious items to choose from), then about another 5-minute walk after that restaurant is a McDonald's (for breakfasts during my stay). And also not having to walk too far from this hostel by going the same way to the McDonald's as just mentioned followed by a right turn and for about another 15-minute walk is a straight way to the Castle Square & the Royal Castle (a ”great interior” of both a palace & a museum for a worthwhile visit).
Chopin Boutique
4.4/577 Reviews
Centrum
It was a very nice and cosy boutique B&B and I recommend this place strongly. The Chopin concert was impressive and memorable with a piece of tasty apple scramble. I saw lots of things relates to Chopin and the history of Poland, they fired my feeling of journey. This locates between Warsaw central station and the old town so gives nice opportunity to look around the city. There are lots of museums, restaurants, and stops of buses & trams! You should try brilliant home made breakfast with nice coffee and honey. Finally, the smile and hospitality of hotel staffs warmed up my heart in snowy January days. See you next time soon!
Teatro Hotel
4.4/527 Reviews
Centrum
We take 7-8 holidays per annum and found this boutique hotel to be a real gem with more than a hint of luxury. Situated within walking distance of all main attractions and on a lively active street. We stayed on a bed & breakfast basis and found the food to be the best we have ever encountered at any hotel around the world. The scramble eggs with bacon and the porridge were to die for and kept us topped up for most of the day. Just didn’t like the temperamental coffee machine. The bedroom was very nicely furnished and the ensuite was very nice also woth beautiful quality fittings. The staff were always smiling and helpful. The test for a stay at any hotel is would you return and in the case of the Teatro we must definitely will return. Thank you for making the wonderful trip to Warsaw very special. Warsaw was also a wonderful city visit.

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