Guest User
December 7, 2023
We stayed at Warren Wood country park on the dates of the 27th - 29th of October 2023. This mini break was to celebrate mine and my girlfriend’s anniversary. Unfortunately we had quite a few issues during our stay. The ensuite shower didn’t work properly, it was on constant hot and wouldn’t turn to cold at all. It was scorching to touch when we tried to use it. We called the number and it took quite a while for someone to come and try and fix it. After investigating the problem the man said the knob/button was jammed and wasn’t turning properly to the cold setting it just stayed constantly on hot because of the lime scale build up. After spending some time cleaning it we assume, he managed to get it working. This did fix the problem at the time but when using the shower the following day the dial got stuck again. This time on cold and it was taking ages to heat up which was very frustrating as we couldn’t have a decent shower in the large walk in ensuite. This was very annoying as after using the hot tub we really needed a proper shower because of the chlorine smell. When using the hot tub the jets weren’t working properly, they were only powerful on one side and not the other, again very annoying. The water supply in other areas of the cabin were playing up as well, such as the taps in the kitchen were always cold/luke warm. We also noticed the attic seal had insulation hanging out. When first using the oven we saw that the markings on the control knob were all worn off. There was no information on how to use the oven. We spent some time googling the manufacturer of the oven and trying to find the right picture to finally put the oven on, and our dinner ended up being spoilt. When it was getting dark we shut all the curtains and in the single bedroom someone’s dirty socks were still on the curtain rail which shouldn’t have been there. Surely the lodge should be checked for other people’s belongings and cleaned and inspected thoroughly. We told them about this when they came to do the shower. In the same room there were large marks all over the walls that should have been wiped off or painted over. The double bed was very squeaky so every time we moved or turned over it would make loud noises. It needs the screws tightening up as it kept waking us up in the night. The following day we went out early and when we came back we realised there had been a power cut. We didn't know how long for but it was quite concerning as we had fresh food in the fridge. We didn’t want to risk eating it so binned it all and had to go out to get different food. I think because of the power cut it caused the internet to go down. This stopped us watching any television or to go onto our phones as nothing was working. We spent a few hours trying to resolve this by ringing the contact number but they didn’t do anything. We decided to contact Hoseasons to try to sort out the issues, we were experiencing. As the shower still wasn't working we were waiting for a plumb