Terry
October 24, 2023
The hotel's renovation proceeds well, with the vast majority of the building looking very smart with excellent facilities. I had to point out to the hotel, as is the case in many hotels globally, that changes in facilities and policies leave all textual information (eg. the online guide, menus, notices etc) out of date. I read the small print and asked for everything it promised but was not present. I asked for the missing sofa bed, safe, bathrobes, chocolates etc. The staff work tirelessly but are short handed for the task. While I was there new staff were being hired so all these matters are being addressed. I am indebted to duty manger Raj KC who went above and beyond in helping me cope with my problems, as an elderly man with fading eyesight and hearing, and medical challenges typical of my age group in Britain, in sending a 30 kilogram item I bought to the North West. I very much appreciated his advice and assistance and wish him all the best in his future career.