Wuxi Shimanting Hotel (Sanyang Square) Guest Reviews
4.6/5
Very Good
311 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.5
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All reviews(311)
Positive reviews(303)
Reviews with photos/video(162)
Easy to get around(48)
Large rooms(43)
Located downtown(36)
Loved the night views(28)
Well decorated(17)
Would stay again(11)
Good air conditioning(10)
Convenient for shopping(10)
Negative reviews(8)
Nark0n
270° Upper Floor Night View Apartment With Double Bed
Stayed in Jan 2025
Couples
2 review
2.0/5
Posted on Mar 2, 2025
This hotel was very disorganized upon arrival. There was also a strong smell of cigarettes coming through the vents as well as in the apartment from the previous guest. The location is convenient but it wasn’t worth it
Response from Property: 非常抱歉給您帶來了如此糟糕的入住體驗,您反饋的問題讓我們深感愧疚。我們本應確保每一位客人入住時房間都處於最佳狀態,這次卻在房間清潔和異味處理上嚴重失職,未能給您提供一個舒適無煙的環境。對於通風口和房間殘留的香煙味,我們會立即安排專業清潔團隊全面排查和深度清潔,包括對通風系統進行徹底清理和消毒,同時加強對客房衞生的檢查流程,杜絕此類情況再次發生。我們深知位置便利雖為優勢,但絕不能以此掩蓋服務和環境質量上的不足。為了表達我們的歉意,我們願意為您下次入住送上特別的福利,希望能重新贏得您的信任,讓您看到我們切實的改進。
Kam Meng
Boutique Room - City-View (Double Bed)
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Pleasant stay. We were given free upgrade to a 56-floor unit. Nice room and beautiful views. Great location at one of the metro exits.
Response from Property: 感謝您的好評哦!您拍的美美的照片真好看^.^!感謝您分享的美景美人。能和您相識這真是個特別美好的相遇~做客棧最好的回報就是能遇到美好的人,分享彼此的生活,成為朋友。期待着和您的再次相見哦,祝一切順利美好!
Mochizbunnyz
Boutique Room - City-View (Double Bed)
Stayed in Mar 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Apr 11, 2024
Cleanliness:
Decent. The floor still felt a little dusty and dirty. The bed sheet has afew strands of hair. Otherwise, the room is relatively clean
Location:
It’s is two metro stops from the Wuxi railway station and a few stops from afew famous places in Wuxi. The location is great. However, if you are carrying a large luggage, do not follow blindly the map app. Exit 14 from 三阳广场 (Sanyang plaza) metro is the closest. However, there will be a flight of stairs to climb if the escalator is not working. However, it is only 1/3 of the flight of stairs to climb compared to exit 19B. If you do not want to climb stairs, I recommend going through exit 20A and come out of Suning Plaza Mall and cross diagonally to 锡上MoMo mall where the hotel is. The escalator at exit 20A is usually working.
Service:
We arrived earlier than the check in timing. Our original room wasn’t ready so they upgraded us to the one on a higher level from level 24 to 54. They kindly told us where the amenities are. They even helped to bring our luggage from our room to their office to help us store as we were going to visit another street during the checkout time before coming back.
Amenities:
The bed was too hard and the pillow is too soft, making it difficult for both of us to sleep. The TV was quite big and there is vip subscription for some Chinese streaming apps which allows my friend to watch her favourite drama series. There is a washing machine which has a dryer function that allows us to wash and dry our clothes within a day. The room is a smart room however it takes a while to get used to the control. Once you are used to it, it makes things more convenient.
Overall, I generally enjoyed my stay with my friend even though it was only for a night. If the bed and cleanliness could be improved, I think it would be perfect.
6/8
Response from Property: Thank you for your suggestions. We will continue to work hard to do better.
YanQin Tan
Boutique Room - City-View (Double Bed)
Stayed in Feb 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Mar 12, 2024
Everything is good accept for the fact that they given me a room that was shown in one of the picture. I have people (yes, more than once) trying to open my door and knock on it thinking it is the hotel reception/office.
Response from Property: Hello, I'm very sorry for bringing you a bad experience. I'm very sorry that I used to be an office. I have already applied for a change on the platform. I'm sorry for bringing you a bad experience! It has been changed now
Guest User
Boutique Room - City-View (Double Bed)
Stayed in Apr 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 31, 2024
Great view , nice location, very neat and clean
Response from Property: 非常感謝您對我們酒店的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任,期待您的再次光臨!
Anonymous User
Executive Suite - with View
Stayed in Dec 2024
Business travelers
59 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The room was big and very clean. On the 50th floor, the view is great!
There is a subway station downstairs, and there are many shopping malls nearby with a lot of food. Not far from Nanchang Street, just a few minutes by taxi.
Original TextTranslated by Google
Response from Property: 感謝您的入住,做最有温度的客棧是我們一直努力的方向。我們願意在標準化的服務上提供更多人性化的服務,衹要您需要,衹要我們能做到,我們都會盡量去做。希望下次能給您安排適合您的房間也希望能獲得您的5星好評
Guest User
270° Upper Floor Night View Apartment With Double Bed
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The check-in procedure is very convenient, the transportation is convenient, the service is good, the interior is clean and quiet, and the room is well soundproofed and does not affect sleep.
Original TextTranslated by Google
Response from Property: Thank you for your timely high praise and affirmation of us. Your satisfaction is our pursuit and motivation for progress. Having an elegant and quiet place to live in the noisy city is the best gift from God to both of us. The years are quiet and peaceful just because of your company. I am grateful for everything and look forward to your visit again!
Guest User
270° Upper Floor Night View Apartment With Double Bed
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The location is good, right next to the largest subway station in Wuxi, Sanyang Square. Downstairs is 19B, the subway entrance. The room is large, with a giant projection screen and clear resolution. Mainly hygienic and clean. Fully equipped with refrigerator and washing machine. The bedding is comfortable. A friend recommended this to me. It’s so worth it.
Original TextTranslated by Google
Response from Property: Thank you for sharing your attentive stay with us and recognizing our service level. We are glad that our service left you with wonderful memories that will last long after you leave. Letting every guest have an unforgettable stay experience is what we have always pursued, and we are happy to embellish your stay with a touch of uniqueness and thoughtfulness. Thank you again for choosing to stay here ~ I look forward to your next visit!
Guest User
Guestroom - City-View (Double Bed)
Stayed in Nov 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Dec 19, 2024
I booked a room for my family and they said it was comfortable! Finally the arrangement was correct
Original TextTranslated by Google
Response from Property: Thank you for your stay. Being the most warm inn is what we are always striving to do. We are willing to provide more humanized services on top of standardized services. As long as you need it, as long as we can do it, we will try our best to do it. I hope I can arrange a room that suits you next time and also hope to receive your 5-star praise.
Guest User
Boutique Room - City-View (Double Bed)
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
It has been repaired many times. Every time I come to Wuxi, I choose this hotel. The customer service is also very considerate. I am very satisfied with this hotel apartment. It is clean and tidy. The room is large. It is very comfortable to live in. It is convenient to go anywhere.
Original TextTranslated by Google
Response from Property: Thank you for sharing your attentive stay with us and recognizing our service level. We are glad that our service left you with wonderful memories that will last long after you leave. Letting every guest have an unforgettable stay experience is what we have always pursued, and we are happy to embellish your stay with a touch of uniqueness and thoughtfulness. Thank you again for choosing to stay here ~ I look forward to your next visit!
Guest User
Boutique Room - City-View (Double Bed)
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The geographical location is superior and the transportation is convenient. Downstairs is the Sanyang Plaza 19B subway exit, and the surrounding environment is beautiful. The room is fully equipped, clean and tidy, the bed is comfortable, and the sleep quality is good. The service is attentive and friendly. Overall, it is a very cost-effective hotel and highly recommended.
Original TextTranslated by Google
Response from Property: [The perfect trip must be the moment when you put travel in your pocket! 】We are traveling, but we step out of the trip and feel the people and things on the journey with our hearts! Thank you for your call and detailed comments. In Wuxi, we hope to give you 100 points every time. With your praise, we will definitely continue to work hard! We look forward to your coming home again, we are waiting for you in Wuxi!
Guest User
Featured Room (King bed)
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The room is very clean and the projection screen is large and clear. Fully equipped with refrigerator, washing machine and dryer. Super cost-effective
The night view of the city center is great
Worth the stay!
Original TextTranslated by Google
Response from Property: [The perfect trip must be the moment when you put travel in your pocket! 】We are traveling, but we step out of the trip and feel the people and things on the journey with our hearts! Thank you for your call and detailed comments. In Wuxi, we hope to give you 100 points every time. With your praise, we will definitely continue to work hard! We look forward to your coming home again, we are waiting for you in Wuxi!
Guest User
Featured Room (King bed)
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The room is nice and the price/performance ratio is great. Downstairs is the largest subway station in Sanyang Square. It is located in the city center and has convenient transportation. Hygienic and clean. There is also a refrigerator and washing machine in the room, and the customer service is good! Will come again next time!
Original TextTranslated by Google
6/9
Response from Property: Thank you for your good review! The beautiful photos you took are so beautiful^.^! Thank you for sharing the beautiful scenery. It is really a wonderful encounter to meet you~ The best reward of being an inn is to meet wonderful people, share each other's lives and become friends. Looking forward to seeing you again and wishing you all the best!
Guest User
Boutique Room - City-View (Double Bed)
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The room was very nice and clean.
Because it is the off-season, we will upgrade the room type for free. The location is in the city center.
Very close to Huishan Ancient Town, very cost-effective.
Original TextTranslated by Google
6/8
Response from Property: Thank you very much for your support of our B&B. We always believe that good reputation must come from the recognition of our guests. It is our responsibility to ensure the comfort of your stay and the safety of our guests. You are welcome to go home at any time!~~(^з^)-☆~Looking forward to a wonderful encounter with you next time~
Guest User
Featured Room (King bed)
Stayed in Sep 2024
Family
6 review
2.0/5
Posted on Oct 19, 2024
The room is quite big and the projector has members. However, the quilt cover and pillowcase were not washed and were very dirty. There were oil stains on them from the previous guest's meal, and there was a strong smell. The service was not good. The front desk did not give me a password to enter. I was worried and even changed the password. I couldn't sleep well at night. Even if you book a room online, there is also a parking fee of 58 yuan.
Original TextTranslated by Google
Response from Property: Hello tenants, all supplies are exchanged for each guest. Our front desk is at 2707. We will register you online before you can check in directly. Parking is at your own expense. We have it written above. Sorry to bring you a bad experience!