Floral Lux Hotel·Sincere · Nanchan Guanshui Hotel Reviews
Floral Lux Hotel·Sincere · Nanchan Guanshui Hotel
No.135 Nanxiatang Street, Liangxi District, Wuxi, Jiangsu, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Floral Lux Hotel·Sincere · Nanchan Guanshui Hotel Guest Reviews
4.8/5
Excellent
487 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(487)
Positive reviews(475)
Reviews with photos/video(264)
Well designed(129)
Classy environment(111)
Delicious breakfast(88)
Tasty coffee(33)
Close to scenic area(19)
Friendly front desk staff(18)
Garden view(6)
Negative reviews(12)
Guest User
Bo
Stayed in Nov 2023
Family
15 review
4.7/5
Amazing
Posted on Nov 8, 2023
This is one of the best hotels we stayed in China recently. I was so pleasantly surprised in its location right in the middle of the famous Nantang Street, where restaurants and activities spill over to night time. The hotel is refurbished from a traditional style Chinese building and has a warm tone to it. The service was spectacular. Before our arrival, hotel staff Xiao Liu already started to liaise with me to ensure I know how to tell driver the location. Then he awaited at the stop to help me with luggage. During our stay, he was attentive and catered to all our needs with a great attitude.
We will definitely be back at this hotel and explore more of Wuxi soon!!
Response from Property: Thank you very much for your comments,we look forward to seeing you again!
Guest User
Che Superior Courtyard-View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Mozart Speaker, Panasonic Hair Dryer, Tub, Full-Length Mirror)
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 28, 2023
Good food, Good Location, Good Facilites
Response from Property: Thank you very much for your comments,we look forward to seeing you again
Steinway
Ze
Stayed in Jun 2022
Couples
19 review
4.7/5
Amazing
Posted on Jun 29, 2022
It was all positive experience in this beautiful, stylish hotel! Very comfortable atmosphere in best location in Nanchang street. Can’t wait to be back:))
6/8
Response from Property: Thank you very much for your comments,we look forward to seeing you again
JBIIIZ
Yi
Stayed in Aug 2022
Couples
2 review
3.2/5
Posted on Aug 28, 2022
There is no curtain on the windows which means I have to wake up at 5am after a tried trip. Also, i got bitten by some bugs. Its pricey comparing to the experiences i have got.
Response from Property: Dear customer, I'm sorry for bringing you a bad experience. The room has curtains. You may have forgotten to pull them. I'm sorry that we didn't remind you, or thank you for choosing to check in. I wish you a happy life!
Guest User
Che Superior Courtyard-View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Mozart Speaker, Panasonic Hair Dryer, Tub, Full-Length Mirror)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
I really like this B&B. It's very clean, the environment is warm and comfortable, and it's located in a scenic spot. You can enjoy the Jiangnan characteristic charm of white walls, blue tiles, and stone bridges. It's also very close to Nanchang Street. There is also a cafe where you can sit by the window and watch people coming and going, and the night of Jiangnan under the lights. There is also a small pond in the inner courtyard of the B&B. You can feed the goldfish next to the pavilion and feel the atmosphere of a small bridge and flowing water up close.
Original TextTranslated by Google
Anonymous User
Che Superior Courtyard-View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Mozart Speaker, Panasonic Hair Dryer, Tub, Full-Length Mirror)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The room facilities are great and the hygiene is in place. Two breakfasts are included. The location is good and the courtyard is beautiful.
Original TextTranslated by Google
Guest User
Che Superior Courtyard-View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Mozart Speaker, Panasonic Hair Dryer, Tub, Full-Length Mirror)
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Let me share with you my latest treasure discovery - Zhishe Nanchan Guanshui. This hotel made me say "wow". It is simply a gentle place during travel. Once you come here, you won't want to leave!
As soon as I stepped into the lobby, the wooden doors and natural micro-cement floor glowed with soft light, the air was filled with high-end fragrance, and the exquisite front desk. At that moment, I knew that this journey was worth it!
Room? Oh, that’s a dream nest! The retro Chinese-style windows offer a panoramic view of the bustling city or the tranquility of nature; the bedding is so soft that you sink into the clouds as soon as you lie down, making even your dreams extra sweet. Moreover, I have an eye for details and found that even the toiletries are high-end custom-made, with every drop revealing luxury and care.
The service is also great! From the smiling welcome at the front desk to the soft words from the room service, you are as considerate as an old friend.
The breakfast is even richer, with authentic Wuxi local snacks. Very delicious. Sitting by the window, enjoying delicious food while watching the morning light shine, this feeling is amazing!
In short, this hotel gives me the feeling that it is not just a simple accommodation, it is more like a carefully created living art space, making every stay an unforgettable memory.
Original TextTranslated by Google
Response from Property: Dear guests: The hotel is our foundation and service is our foundation. The humanistic style is in Zhishe, the comfortable experience is in Zhishe, and the warm feeling is also in Zhishe. I only go out to relax my soul and enrich my spirit in the city. Although I did not get a 5-point praise this time, Xiaozhi will work hard towards this goal. I look forward to a wonderful encounter with you next time. I wish you happiness every day, Bi Xin!
julia
Hao Deluxe Scenic View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Yamaha Audio, Panasonic Hair Dryer, Bath Pool)
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
It's very comfortable and the environment is very relaxing. I was worried that there would be something bad after reading the reviews, but it really wasn't. The housekeeper was also very nice and answered all my questions.
It is also very easy to go shopping nearby. It is divided into 2 streets. The B&B is on the quiet side. After shopping, you can walk back and have a rest🫶🏻The environment is really great. After checking out, I also worked in the B&B’s cafe for a while and was given a cup of coffee. It was super Nice~
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are elated and honored to receive your five-star review! Your satisfaction is like a bright star, illuminating our path forward and inspiring us to continuously pursue excellence. We will continue to optimize our services to ensure that every guest can experience a warm, comfortable and pleasant stay here, while enjoying unforgettable delicious coffee. We sincerely look forward to seeing you again. May your life be picturesque and everything goes well!
Guest User
Ze
Stayed in Jul 2023
Family
1 review
4.5/5
Great
Posted on Jul 16, 2023
The location of the hotel is very good in Nanxiatang (my understanding is Hexinan Long Street, Henan Xiatang), there is a parking lot for self-driving, and you can take a taxi to the hotel entrance. The design of the hotel has a very individual industrial style. The lobby bar is also a cafe facing the street. The rooms are small in size but well laid out. I was lucky that night and didn't encounter noisy guests in the morning and evening. The service in the store is very good. They enthusiastically and proactively guide the check-in and carry luggage, and the details are well done.
Original TextTranslated by Google
Response from Property: Dear guest: The hotel is our foundation, and the service is our foundation. The humanistic style is in the Zhishe, the comfortable experience is in the Zhishe, and the warm feeling is also in the Zhishe. Going out is only to relax the mind and enrich the spirit in the city. Although I did not get a 5-point praise this time, Xiaozhi will work hard towards this goal. I look forward to meeting you next time. I wish you a happy day, Bixin!
,2geren
Dan Cozy Scenic View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Mozart Speaker, Panasonic Hair Dryer)
Stayed in Aug 2022
Family
4 review
5.0/5
Outstanding
Posted on Aug 20, 2022
Good place for travel
Downstairs is another unique cafe
is our style
After visiting the scenic spot, I returned to my residence and just rested
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Zhishe Nanchan Guanshui Hotel. Thank you for giving us a five-star praise during your busy schedule. From the aspects of environment, hygiene and service, we hope to give every guest The most satisfying feeling, Zhishe Nanchan Guanshui was built by Mr. Jiang Huajian, providing a small shelter for the people who come and go. I sincerely thank you for your support and trust in us. We will continue to adhere to the principle of working hard and serving carefully. The service concept will make you feel the warmth of home in your stay in Zhishe. Looking forward to seeing you again and wishing you a happy life!
Anonymous User
Dan Cozy Scenic View Double Bed Room (American King Koil Latex Mattress, Mini Fridge, Kohler Toilet, Mozart Speaker, Panasonic Hair Dryer)
Stayed in Aug 2022
Solo travelers
25 review
1.5/5
Posted on Aug 12, 2022
If I have to talk about it, the feeling of this hotel is not worth it, and the price/performance ratio is extremely low. If I finally let me give an evaluation, I think it is a very low cost-effective homestay. I have also stayed at the Manxin Hotel in the same location twice. The price is equivalent to half of this B&B, but the service quality is much higher than this one. If you have to feel it, and you spend a little money sitting downstairs Just drink some coffee in the cafe.
1. Reception attitude
There is only one front desk clerk, who should have no experience in the hotel industry and no processing authority. All things must be consulted by the boss.
This hotel is not clearly marked. If you navigate according to the marked location of the hotel, you have to go through an extremely narrow small alley to reach it. After arriving, tell the location that you can't park, and you have to spend half an hour to get out. .
2. How to treat guests
According to the normal hotel industry, when opening the door, at least two knocks are required, and the waiter in this hotel simply swiped the door without taking the card directly. When I asked, they told me that this is how they dealt with it.
The attitude of the waiter and the way of service are completely inconsistent with the standards of the hotel industry. You can say that you are a homestay, but if you also belong to the same industry, you must at least have some basic training. There is no way you can do it.
3. Hardware facilities
3.1. No sound insulation at all
Downstairs at two o'clock in the morning, the voice could be heard clearly and clearly, causing me to be woken up twice in the night.
3.2. Going up and down stairs without elevator
There is no one to pick up the luggage, so you need to move up and down the stairs yourself.
4. Hygiene is not up to standard
The toilet seat power supply was thrown on the ground and the room was not clean. There were cobwebs on the side of the toilet, and I didn't know what dripping objects were on the wall. It was disgusting. There are pictures as evidence.
5. Breakfast is not rich
The so-called Western-style is a glass of milk, a slice of bread with tomatoes, a boiled egg, to fool the ghost, it is not as good as the more than 100 Han court.
Also, please don't harass me.
Original TextTranslated by Google
Response from Property: First of all, sir, we will not harass you. This is the most basic quality. The hotel is an old house renovated with two floors, and the location is convenient. 1. It is understood that you entered the hotel directly after booking the room on other dates, and set the wrong date with the front desk, and did not give us the opportunity to send you the parking lot location. The alley you mentioned is one of the old streets in the scenic spot. We did not help you with your luggage, we accept your reminder of the shortcomings and correct them. 2 Hygiene problems There are no cobwebs in the room, the white color on the table is caused by the hot container, not dirty. 3 Sandwiches are not just bread and tomatoes as you say. You don’t have to eat it all if it’s not good. We also have Chinese food for you. 4 You haven’t had a good rest. I should have told you that you can check out at the hotel in the evening, give roses, and have a lingering fragrance in your hands, we will continue Sincere hospitality. wish you a happy life!
Guest User
Cheng
Stayed in Feb 2022
Couples
1 review
5.0/5
Outstanding
Posted on Feb 3, 2022
After the check-in, all-round five-star I like the beautiful store manager and sister. I was worried that the store was cold and sent two cups of warm coffee. The taste is very good. It’s also very good to come here alone to check in. The coffee is also very good.