Hotel Ritual de Terra & Spa

We have just stayed at this Hotel for 3 days and it was a terrible disappointment. We booked through *********** and read the facilities on offer, and this hotel doesn’t really offer anything apart from a lovely restaurant. You book a Spa hotel which is quite expensive then they expect you to pay €20 pp per day to use the ‘Spa’ The spa consists of a small pool, jacuzzi , sauna and steam room. There is nowhere to sit or beds to relax on so you would struggle to spend an hour in there. There is no Concierge service so we had to drag our heavy suitcase down the road and lots of stairs. There was no offer of any help. The rooms seem lovely but lack any normal facilities that a 4 star hotel should offer. There was a kettle in the room but no cups or spoons, apart from the normal shampoo and shower gel there were on other nice touches that you would expect. The pool outside looks very appealing on the photos but the area is badly maintained. It rained for 3 mornings whilst we were there and the beds and cushions were left outside so soaking wet for the rest of the day. There is nowhere to get a drink by the pool and no bar area. The breakfast is nice but the service was terrible. We were never approached by staff to ask if we would like any hot food or drinks but instead had to constantly ask to be served. The hotel has been well photographed and is very well staged on Social Media but this isn’t a true reflection of the hotel. Such a shame as it could be amazing but we were glad to leave.