CYPRESS INN

CYPRESS INN Reviews

CYPRESS INN

No.53 Baishulin, Beilin District, Xi'an, Shaanxi, 710001, ChinaView Hotel Details
CYPRESS INN
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CYPRESS INN Guest Reviews

4/5
33 review
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(33)
Positive reviews(24)
Reviews with photos/video(9)
Friendly owner(9)
Great location(7)
Great value for money(5)
Negative reviews(9)
Anonymous User
Neo-Chinese Style Tatami (Shared Bathroom)
Stayed in ago 2024
Couples
4 review
1.5/5
Posted on 17 ago 2024
Horrible room. Dirty, used tissues around the room. Damaged walls and furniture. Either too hot or freezing with AC. Shared bathroom also not clean and smelly. Only good thing to note is the location.
Response from Property: You checked into our hotel after you approved it. As for the furniture, you damaged it and took away one of our quilts. We did not ask you for compensation. We try our best to provide the public toilet. Sorry for the inconvenience.
Guest User
Nordic Style Double Bed Room
Stayed in jul 2024
Couples
6 review
2.0/5
Posted on 16 jul 2024
It’s difficult to find the hotel, because in maps, it’s not well indicated. The room had all the parquet in very bad condition, you would trip over it. The staff was not friendly, and on top of that they had a pet rat on the reception table.
Response from Property: First of all, thank you for staying in my hotel, one of our floors is solid wood flooring. Second, we provide the corresponding service, certainly can not meet the five-star level requirements, three, we put the front desk is a chipmunk, is a pet is not a mouse
Kuailedelvxingjiyiy
Standard Room
Stayed in sep 2024
Couples
8 review
3.7/5
Posted on 7 sep 2024
The B&B has complete facilities, a superior location, convenient transportation, clean environment and hygiene, and good service. There are mosquitoes, and I got a few bites in a short while. I hope the store can eliminate mosquitoes.
Original TextTranslated by Google
Stayed in may 2024
Other
0 review
1.0/5
Posted on 31 may 2024
Attention everyone, newly opened store. There is an old aunt at the front desk now, and she cleans the room by herself. have a bad attitude! Dirty! Every guest who made a reservation on Qunar.com would be looked down upon by her when they checked in, saying: You guys bought it so cheaply! ! The air conditioner remote control was hidden in every room. Qunar.com had arranged it with **, so she made excuses not to give the air conditioner remote control! The girl next door to me got angry and left after staying for one night. When I checked in, I found the bed in the room was dirty, with blood and hair on the pillow. I told her that I hoped she would change the bedding. When she came up to take a look, we found a big black mess under the pillow. She immediately shook the mess under the bed. I also discussed with her in a good manner: I don't need to change the bedding for three consecutive days, so I will change it today. She got angry first: If you like to live here, if you don't, then leave. This is an ordinary B&B, and the hygiene is just like this." She also called Qunar customer service and said she wouldn't let me stay! What a **** attitude) The customer service was speechless at her, saying that it was my fault if I couldn't stay and asked her to change. Bedding. I was traveling in the afternoon, and the customer service of this B&B told me that the bedding had been changed in the afternoon. Later, when I came back in the evening, the bedding was not changed at all. It was too late and I had to use alcohol spray. I made do with it for one night and wanted to leave the next day (what a humble guest). My skin got rash after sleeping for one night!
Original TextTranslated by Google
Response from Property: We are sorry for the bad experience. We have fired the cleaning staff. You can stay for free next time.
Guest User
Budget Yueqi Double Bed Room
Stayed in may 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on 19 may 2024
Complete facilities, clean and tidy, good environment, good service attitude66666666666666666666666666666
Original TextTranslated by Google
Response from Property: Thank you for your stay and I hope you have a pleasant trip
Guest User
Budget Yueqi Double Bed Room
Stayed in may 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 18 may 2024
It's really good and cost-effective. The service attitude of the sister at the front desk is very good. There are cats for petting. The environment is really good. There is also a laundry room. I really recommend it. There are animals and the sister is very easy to get along with.
Original TextTranslated by Google
Response from Property: Thank you for your stay and I hope you have a pleasant trip
Anonymous User
Nordic Style Double Bed Room
Stayed in abr 2024
Couples
16 review
5.0/5
Outstanding
Posted on 15 abr 2024
There is a bus stop at the door. It is very convenient to go anywhere. The room is clean and the service attitude is very good. I will come here again next time I travel ^_^
Original TextTranslated by Google
Response from Property: Thank you for your support and recognition
Kevin
Fengji Two-Bedroom Suite
Stayed in sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on 12 sep 2024
Very good location for a cheap hotel close to the ramparts and the city center. The manager welcomed us very well and was able to answer all our questions.
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Anonymous User
Suite - Courtyard-View, City-View
Stayed in ago 2024
Family
1 review
2.5/5
Posted on 25 ago 2024
This is the worst hotel I have ever stayed in. There is no purified water, no toilet paper, and the price is not cheap. This experience is too bad.
Original TextTranslated by Google
Response from Property: Our hotel is the most economical and affordable among the surrounding hotels. In addition, the hotel provides toilet paper for free. If you have a large demand, you can ask the waiter for it.
paul
Neo-Chinese Style Tatami (Shared Bathroom)
Stayed in ago 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on 20 ago 2024
Very well located and comfortable hotel. It is a bit old, but everything works. The staff is very friendly (even if the boss is a yakuza who smokes all day and there is a rat on his desk at the reception). I recommend !!
Original TextTranslated by Google
Response from Property: Thank you very much for your visit and recognition. We will try to do better!
Songjingdong
Xinxiang Triple Room
Stayed in jul 2024
Family
1 review
3.1/5
Posted on 10 jul 2024
The cars on the roadside are very noisy, making it difficult to fall asleep at night. The hotel is located 100 meters away from Wenmao Gate. The transportation is convenient and not far away.
Original TextTranslated by Google
Response from Property: Thank you for the affordable price. If you like quietness, you can choose a house inside and choose a large window. There will definitely be no sound.
Savaş
Nordic Style Double Bed Room
Stayed in jul 2024
Family
3 review
3.7/5
Posted on 8 jul 2024
It's an average central place, we had a little difficulty finding it, but the rooms are nice.
Original TextTranslated by Google
Response from Property: thank u so mush
Anonymous User
Standard Room
Stayed in may 2024
Travel with friends
3 review
0.5/5
Posted on 30 may 2024
The sanitation is very poor. Everything is not available. The transportation is not good. It is very remote. The service attitude is bad.
Original TextTranslated by Google
Response from Property: Dear, you are already in the city center. The museum, Bell Tower, Wolong Temple, and the famous Luomashi Pedestrian Street are all nearby and can be reached within a short distance. Every guest is our VIP and we will serve you warmly.
Anonymous User
Nordic Style Double Bed Room
Stayed in may 2024
Travel with friends
2 review
1.5/5
Posted on 18 may 2024
I don’t know why the front desk said check-out was at twelve o’clock, but the platform showed that check-out was possible at two o’clock. Finally, another customer said that they could use points to exchange for late check-out, but the front desk said she didn’t know? And I used my points to get a free room upgrade but he didn't upgrade me. This is all secondary. As soon as I entered and opened the door to the room, there was a smell of dust. It felt like this room hadn't been occupied for a week, and there was a stain on the stool. The shelves on the table were all dusty when I touched them with my hands. I don’t know how I usually clean them. It’s okay. I can just wipe them with a towel myself. I don’t know why there are a lot of hairs on the bed. I had a few of them, and it was very itchy when I lay on them. In the end, I couldn't use a bath towel to lay on the bed before falling asleep. I don't know if I will have any skin problems in the future. I'm burying the news here, and I have accepted it up to this point. No, the most shocking thing later is that when my friend and I were about to go out, the front desk opened my door? ! ! Fortunately, the clothes I'm wearing are worn by men and women outside the door? what's the situation? What if I'm taking a shower? What's the meaning? Don’t you know there is someone in this room? What should I do if I go out and open my room and lose something? Who dares to stay in a hotel like this? Damn it!
Original TextTranslated by Google
Response from Property: You may have gone to the wrong place. Our hotel rooms are often not available for sale and there are very few vacant rooms. It's really hard for you
Stayed in may 2024
Travel with friends
0 review
5.0/5
Outstanding
Posted on 15 may 2024
I stayed for two days on a special forces tour with my best friend. The lady at the front desk was nice and gentle. It was a great experience. It was great that my luggage was stored after check-out.
Original TextTranslated by Google
Response from Property: Thank you for your stay. I hope you have a pleasant journey.